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Pegasystems PEGACPBA24V1 Exam - Topic 4 Question 18 Discussion

The business process for an automobile insurance claim consists of the following phases:* Submission: The customer contacts a customer service representative (CSR) to file the claim.* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.* Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.* Verification: After each vehicle repair, the adjuster closes the claim.According to Pega best practices, which phase can you implement as a child case?
D) Repair
A) Verification
B) Submission
C) Review

Pegasystems PEGACPBA24V1 Exam - Topic 4 Question 18 Discussion

Actual exam question for Pegasystems's PEGACPBA24V1 exam
Question #: 18
Topic #: 4
[All PEGACPBA24V1 Questions]

The business process for an automobile insurance claim consists of the following phases:

* Submission: The customer contacts a customer service representative (CSR) to file the claim.

* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.

* Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.

* Verification: After each vehicle repair, the adjuster closes the claim.

According to Pega best practices, which phase can you implement as a child case?

Show Suggested Answer Hide Answer
Suggested Answer: D

Submission: This phase involves the initial contact and filing of the claim, which typically doesn't need to be a separate case as it's an initial action.


Review: This phase involves an adjuster reviewing the claim and assessing damages, which can be handled within the primary case.

Repair: The repair phase involves interaction with third-party vendors and ongoing communication, making it suitable to be implemented as a child case to track each repair separately.

Verification: This phase is a closing action performed after repairs, which doesn't typically require a separate case.

by Trinidad at Jun 28, 2026, 04:44 AM

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Bok
4 hours ago
I feel like Review might not work as a child case either, since it’s crucial for assessing the claim before moving on.
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Dorthy
5 days ago
I’m a bit confused about Verification; it seems like it should be part of the main process, but could it be a child case?
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Lorita
10 days ago
I remember practicing a question like this, and I think Submission is usually the main case, so it probably can't be a child case.
upvoted 0 times
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Eleni
16 days ago
I think the Repair phase might be the one that can be a child case since it involves a third party, but I'm not entirely sure.
upvoted 0 times
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