Pegasystems PEGACPBA24V1 Exam - Topic 7 Question 7 Discussion

Actual exam question for Pegasystems's PEGACPBA24V1 exam

Question #: 7
Topic #: 7

The business process for an automobile insurance claim consists of the following phases:

* Submission: The customer contacts a customer service representative (CSR) to file the claim.

* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.

* Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.

* Verification: After each vehicle repair, the adjuster closes the claim.

According to Pega best practices, which phase can you implement as a child case?

AVerification

BSubmission

CReview

DRepair

Show Suggested Answer

Suggested Answer: D

Submission: This phase involves the initial contact and filing of the claim, which typically doesn't need to be a separate case as it's an initial action.

Review: This phase involves an adjuster reviewing the claim and assessing damages, which can be handled within the primary case.

Repair: The repair phase involves interaction with third-party vendors and ongoing communication, making it suitable to be implemented as a child case to track each repair separately.

Verification: This phase is a closing action performed after repairs, which doesn't typically require a separate case.

by Cecily at Nov 23, 2025, 07:10 AM

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Mattie

1 day ago

But B) Submission is more about initiating, not a child case.

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Haley

6 days ago

I feel B) Submission could work too. It's the starting point.

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Teri

11 days ago

I agree, D) Repair seems right. It's a distinct process.

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Lanie

17 days ago

I think it's D) Repair. Makes sense to manage repairs separately.

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Stanford

22 days ago

Totally agree with you, Ciara! Repair makes the most sense.

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Malcolm

27 days ago

Just a heads up, Submission is usually the first step in claims.

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Wava

2 months ago

Wait, can we really implement Verification as a child case? Sounds odd.

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Allene

2 months ago

Nah, I believe it's the Review phase.

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Ciara

2 months ago

I think it's definitely the Repair phase.

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Josephine

2 months ago

Haha, I bet the insurance company wishes they could just implement the "Ignore" phase as a child case and be done with it!

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Isaac

2 months ago

B) Submission is the way to go. The customer's initial contact to file the claim should be a child case.

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Brynn

2 months ago

I recall that child cases are often for ongoing processes, so maybe Repair is the right answer, but I'm not completely confident.

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Robt

3 months ago

I practiced a similar question, and I feel like Submission is more of an entry point rather than a child case. Could it be Verification instead?

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Lai

3 months ago

I'm not entirely sure, but I remember something about child cases being used for tasks that can run independently. Maybe it's the Review phase?

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Gladys

3 months ago

I think the child case might be related to the Repair phase since it involves a third party and could be managed separately.

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Noah

3 months ago

I'm a bit confused by this question. The phases seem logical, but I'm not sure how Pega best practices would apply. I'll have to review the material again before deciding on an answer.

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Veronika

3 months ago

D) Repair seems like the best option to me. The third party performing the repairs would likely need to communicate with the adjuster and customer, so that could be a good child case.

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Lemuel

3 months ago

I'm leaning towards B) Submission. The customer is contacting the CSR to file the claim, so that could be a good candidate for a child case. But I'm not totally confident.

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Ilene

4 months ago

D) Repair seems like the obvious choice here. The third-party repair work is a distinct process that can be managed as a child case.

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Irene

4 months ago

I think the correct answer is C) Review. It makes sense to implement the review phase as a child case to manage the adjuster's assessment and estimate.

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Weldon

4 months ago

A) Verification is the correct answer. Closing out the claim after repairs is a separate step that can be handled as a child case.

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Natalie

5 months ago

Hmm, I'm not sure about this one. The phases seem pretty straightforward, but I'm not familiar with Pega best practices. I'll have to think this through carefully.

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Lezlie

5 months ago

I think the answer is C) Review. The question mentions that the adjuster reviews the claim and assesses the damages, so that seems like a good candidate for a child case.

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Sherita

4 months ago

I see your point about the Review phase. It makes sense.

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Cecily

4 months ago

But isn't Submission also important? It starts the whole process.

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