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Pegasystems PEGACPBA24V1 Exam - Topic 7 Question 17 Discussion

A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours. Which three configuration options are needed to enable the manager to satisfy the requirements? (Choose three.)
C) Provide a local action to transfer the assignment to another queue and D) Provide a filed for urgency adjustment and E) Provide escalation action to HR and resolve the case
A) Provide a service level for the HR assignment
B) Provide notification to HR requesting urgency be increased

Pegasystems PEGACPBA24V1 Exam - Topic 7 Question 17 Discussion

Actual exam question for Pegasystems's PEGACPBA24V1 exam
Question #: 17
Topic #: 7
[All PEGACPBA24V1 Questions]

A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours. Which three configuration options are needed to enable the manager to satisfy the requirements? (Choose three.)

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Suggested Answer: C, D, E

by Lorita at Jun 20, 2026, 04:43 AM

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