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Pegasystems PEGACPBA24V1 Exam - Topic 7 Question 17 Discussion

A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours. Which three configuration options are needed to enable the manager to satisfy the requirements? (Choose three.)
C) Provide a local action to transfer the assignment to another queue and D) Provide a filed for urgency adjustment and E) Provide escalation action to HR and resolve the case
A) Provide a service level for the HR assignment
B) Provide notification to HR requesting urgency be increased

Pegasystems PEGACPBA24V1 Exam - Topic 7 Question 17 Discussion

Actual exam question for Pegasystems's PEGACPBA24V1 exam
Question #: 17
Topic #: 7
[All PEGACPBA24V1 Questions]

A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours. Which three configuration options are needed to enable the manager to satisfy the requirements? (Choose three.)

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Suggested Answer: C, D, E

by Lorita at Jun 20, 2026, 04:43 AM

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Mattie
2 days ago
I feel like this could be a time-waster.
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German
7 days ago
True, E covers the escalation part.
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Alida
12 days ago
D is not necessary if we escalate directly.
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Mattie
18 days ago
But what about urgency adjustments?
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German
23 days ago
I agree, A is essential for service levels.
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Alida
28 days ago
I think A, B, and E are the best options.
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Mattie
1 month ago
This question is tricky!
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Lavonna
1 month ago
Four hours? That’s a tight timeline!
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Rodney
1 month ago
I agree, B feels redundant.
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Walker
2 months ago
Not sure about B, isn’t it implied?
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Melina
2 months ago
Definitely need A for the service level!
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Adell
2 months ago
A and E seem essential for escalation.
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Mari
2 months ago
Providing a notification to HR sounds important, but I’m not convinced it’s one of the three required options.
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Alex
2 months ago
I remember a similar question where escalation actions were crucial, so I think option E is definitely one we need.
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Arthur
2 months ago
I'm not entirely sure about the urgency adjustment field; it seems relevant, but I can't recall if it's necessary for this scenario.
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Adolph
3 months ago
I think we definitely need to provide a service level for the HR assignment to ensure they respond in time.
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