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Pegasystems PEGACPBA24V1 Exam - Topic 7 Question 17 Discussion

A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours. Which three configuration options are needed to enable the manager to satisfy the requirements? (Choose three.)
C) Provide a local action to transfer the assignment to another queue and D) Provide a filed for urgency adjustment and E) Provide escalation action to HR and resolve the case
A) Provide a service level for the HR assignment
B) Provide notification to HR requesting urgency be increased

Pegasystems PEGACPBA24V1 Exam - Topic 7 Question 17 Discussion

Actual exam question for Pegasystems's PEGACPBA24V1 exam
Question #: 17
Topic #: 7
[All PEGACPBA24V1 Questions]

A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours. Which three configuration options are needed to enable the manager to satisfy the requirements? (Choose three.)

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Suggested Answer: C, D, E

by Lorita at Jun 20, 2026, 04:43 AM

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Walker
3 days ago
Not sure about B, isn’t it implied?
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Melina
8 days ago
Definitely need A for the service level!
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Adell
13 days ago
A and E seem essential for escalation.
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Mari
18 days ago
Providing a notification to HR sounds important, but I’m not convinced it’s one of the three required options.
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Alex
24 days ago
I remember a similar question where escalation actions were crucial, so I think option E is definitely one we need.
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Arthur
29 days ago
I'm not entirely sure about the urgency adjustment field; it seems relevant, but I can't recall if it's necessary for this scenario.
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Adolph
1 month ago
I think we definitely need to provide a service level for the HR assignment to ensure they respond in time.
upvoted 0 times
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