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Pegasystems PEGACPBA24V1 Exam - Topic 4 Question 16 Discussion

You are developing a car maintenance application for a car service enter. Specific services are performed by different teams. Example services are oil changes, tire rotations, and windshield wiper inspections.Which two configuration options perform the correct assignment routing? (Choose two.)
A) Configure routing to a skilled work group using the appropriate skill parameters for the selected service and D) Configure all assignments to route to the service manager who then assigns the tasks to the specific team
B) Configure single level approval routing to a supervisor who assigns the task to the specific team
C) Configure routing to use business logic to assign tasks to the appropriate team using the type of service

Pegasystems PEGACPBA24V1 Exam - Topic 4 Question 16 Discussion

Actual exam question for Pegasystems's PEGACPBA24V1 exam
Question #: 16
Topic #: 4
[All PEGACPBA24V1 Questions]

You are developing a car maintenance application for a car service enter. Specific services are performed by different teams. Example services are oil changes, tire rotations, and windshield wiper inspections.

Which two configuration options perform the correct assignment routing? (Choose two.)

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Suggested Answer: A, D

by Anna at May 31, 2026, 02:35 AM

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Enola
1 day ago
C is smart too, uses service type for routing.
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Adelle
7 days ago
Agreed, A makes sense for skill matching.
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Annita
12 days ago
I think A and C are the best options.
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Lynelle
17 days ago
Definitely A and C, they make the most sense for quick assignments.
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Belen
22 days ago
Wait, can you really just route everything to a supervisor? Seems risky!
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Carry
27 days ago
D is way too centralized, not efficient at all.
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Dominga
1 month ago
I think B could work too, but it might slow things down.
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Vesta
1 month ago
A and C seem like the best options for routing.
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Albert
1 month ago
I recall something about approval routing in my studies, so option B could be relevant, but I’m not confident it’s the best choice here.
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Benton
2 months ago
I feel like option D might be too centralized. It could slow things down if everything has to go through the service manager first.
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Tiffiny
2 months ago
I'm not entirely sure, but I remember a practice question where using business logic for routing was emphasized. So, maybe option C is a good choice?
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Lelia
2 months ago
I think option A makes sense because it mentions using skill parameters, which seems important for assigning tasks based on expertise.
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