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Pegasystems PEGACPBA24V1 Exam - Topic 4 Question 16 Discussion

You are developing a car maintenance application for a car service enter. Specific services are performed by different teams. Example services are oil changes, tire rotations, and windshield wiper inspections.Which two configuration options perform the correct assignment routing? (Choose two.)
A) Configure routing to a skilled work group using the appropriate skill parameters for the selected service and D) Configure all assignments to route to the service manager who then assigns the tasks to the specific team
B) Configure single level approval routing to a supervisor who assigns the task to the specific team
C) Configure routing to use business logic to assign tasks to the appropriate team using the type of service

Pegasystems PEGACPBA24V1 Exam - Topic 4 Question 16 Discussion

Actual exam question for Pegasystems's PEGACPBA24V1 exam
Question #: 16
Topic #: 4
[All PEGACPBA24V1 Questions]

You are developing a car maintenance application for a car service enter. Specific services are performed by different teams. Example services are oil changes, tire rotations, and windshield wiper inspections.

Which two configuration options perform the correct assignment routing? (Choose two.)

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Suggested Answer: A, D

by Anna at May 31, 2026, 02:35 AM

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Benton
2 days ago
I feel like option D might be too centralized. It could slow things down if everything has to go through the service manager first.
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Tiffiny
8 days ago
I'm not entirely sure, but I remember a practice question where using business logic for routing was emphasized. So, maybe option C is a good choice?
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Lelia
13 days ago
I think option A makes sense because it mentions using skill parameters, which seems important for assigning tasks based on expertise.
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