Discuss Pegasystems PEGACPBA24V1 Exam Topic 4 Question 16

You are developing a car maintenance application for a car service enter. Specific services are performed by different teams. Example services are oil changes, tire rotations, and windshield wiper inspections.

Which two configuration options perform the correct assignment routing? (Choose two.)

AConfigure routing to a skilled work group using the appropriate skill parameters for the selected service

BConfigure single level approval routing to a supervisor who assigns the task to the specific team

CConfigure routing to use business logic to assign tasks to the appropriate team using the type of service

DConfigure all assignments to route to the service manager who then assigns the tasks to the specific team

Suggested Answer: A, D

Get Premium PEGACPBA24V1 Questions as Interactive Web-Based Practice Test or PDF Real Exam Format Detailed Explanations Instant Access Get Your Practice Test

19 comments · newest first

Carin 11 days ago

Me too, they align with team strengths.

Francene 16 days ago

I feel confident about those choices.

Enola 21 days ago

Exactly, less room for error.

Adelle 26 days ago

A and C keep it streamlined.

Annita 1 month ago

Right, we need quick assignments.

Carin 1 month ago

D is too centralized, not efficient.

Francene 1 month ago

B could work, but it slows down the process.

Enola 2 months ago

C is smart too, uses service type for routing.

Adelle 2 months ago

Agreed, A makes sense for skill matching.

Annita 2 months ago

I think A and C are the best options.

Lynelle 2 months ago

Definitely A and C, they make the most sense for quick assignments.

Belen 2 months ago

Wait, can you really just route everything to a supervisor? Seems risky!

Carry 2 months ago

D is way too centralized, not efficient at all.

Dominga 3 months ago

I think B could work too, but it might slow things down.

Vesta 3 months ago

A and C seem like the best options for routing.

Albert 3 months ago

I recall something about approval routing in my studies, so option B could be relevant, but I’m not confident it’s the best choice here.

Benton 3 months ago

I feel like option D might be too centralized. It could slow things down if everything has to go through the service manager first.

Tiffiny 3 months ago

I'm not entirely sure, but I remember a practice question where using business logic for routing was emphasized. So, maybe option C is a good choice?

Lelia 3 months ago

I think option A makes sense because it mentions using skill parameters, which seems important for assigning tasks based on expertise.

Pegasystems PEGACPBA24V1 Exam - Topic 4 Question 16 Discussion