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Pegasystems PEGACPBA24V1 Exam - Topic 1 Question 15 Discussion

A help desk ticket case type is defined as follows:If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?
B) When the Process ticket step starts
A) When Verify solution step starts
C) When the Process ticket step completes
D) When the Triage stage completes

Pegasystems PEGACPBA24V1 Exam - Topic 1 Question 15 Discussion

Actual exam question for Pegasystems's PEGACPBA24V1 exam
Question #: 15
Topic #: 1
[All PEGACPBA24V1 Questions]

A help desk ticket case type is defined as follows:

If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?

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Suggested Answer: B

by Pearlene at May 17, 2026, 08:13 AM

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Norah
4 hours ago
It's set to Pending-Verification when the Process ticket step starts.
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Rolland
5 days ago
I thought the status was set during the Triage stage, but now I’m questioning if it’s actually tied to the Process ticket step.
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Colene
10 days ago
I’m leaning towards option A, but I feel like I might be mixing it up with another process flow we studied.
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Olive
16 days ago
I remember a similar question where the status changed at the start of a step. Could it be when the Process ticket step starts?
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Tequila
2 months ago
I think the status changes when the Process ticket step completes, but I'm not entirely sure.
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