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An airline has the following requirement:
A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares that they will travel with a service animal.
How do you configure the case life cycle to meet this requirement?
Suggested Answer: A
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13 comments · newest first
MA
Mariko
10 months ago
Wait, do they really need all that info? Seems excessive!
TI
Timothy
10 months ago
I think B makes more sense for automatic handling.
LO
Louisa
10 months ago
D is too vague, we need more structure!
LA
Lashawna
10 months ago
C seems like a solid choice, but I'm not sure about the conditions.
CA
Carol
11 months ago
Sounds like option A is the way to go!
FA
Fatima
11 months ago
I’m leaning towards the optional action. It seems like the most straightforward way to let passengers provide their info without complicating the case life cycle too much.
KE
Kenny
11 months ago
Adding a process sounds familiar. I feel like we did something similar in our last session, but I can't recall the exact conditions we applied.
CE
Ceola
11 months ago
I remember a practice question where we had to decide on using a child case. It seems like that could work here too, but I’m not convinced it’s the best option.
AN
Angella
12 months ago
I think we might need to create a stage for the service animal accommodation, but I'm not entirely sure if it should have a validation condition.
SH
Shad
12 months ago
Ooh, I like the idea of applying an optional action to the appropriate stage to allow the passenger to provide the information as needed. That seems like a nice user-friendly way to handle this requirement.
LE
Leonor
12 months ago
I'm leaning towards adding a process to the case life cycle for the service animal accommodation and applying a condition to determine when to run the process. That seems like a more flexible approach that could handle different scenarios.
EZ
Ezekiel
1 year ago
Hmm, I'm a bit confused on this one. Should we create a child case for the service animal accommodation instead? That way, it can be automatically resolved unless the passenger actually needs the accommodation.
CH
Cherry
1 year ago
I think the best approach here is to configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition. This way, the passenger will be prompted to provide the required information before the case can progress.