Pegasystems PEGACPBA24V1 Exam - Topic 2 Question 11 Discussion

Actual exam question for Pegasystems's PEGACPBA24V1 exam

Question #: 11
Topic #: 2

When applicants apply for a job, their application is reviewed by an HR member who determines whether the applicant's qualifications are appropriate. If qualified, they proceed to schedule a phone interview. If unqualified, the application is rejected. How do you configure an Approve/Reject Step to satisfy this requirement?

ARoute to HR member, if approved then schedule interview, if rejected then resolve case.

BRoute to applicant, if approved then schedule interview, if rejected then notify applicant.

CRoute to HR manager, if approved then notify applicant, if rejected then schedule interview.

DRoute to HR member, if approved then resolve case, if rejected then schedule interview.

Show Suggested Answer

Suggested Answer: A

Comprehensive and Detailed Explanation From Exact Extract:

This question tests Approve/Reject configuration.

A: Correct. Routing to HR, approving to schedule, rejecting to resolve aligns with the requirement. Extract: Pega Academy, Process Design -- Approvals: ''Approve/Reject steps route to users, with approved/rejected paths configured.''

B: Incorrect. Routing to the applicant is illogical. Extract: Pega Academy, Process Design: ''Routing targets reviewers, not applicants.''

C: Incorrect. Approval shouldn't notify; rejection shouldn't schedule. Extract: Pega Academy, Process Design -- Approvals: ''Approval paths advance; rejection paths resolve or notify.''

D: Incorrect. Approval shouldn't resolve; rejection shouldn't schedule. Extract: Pega Academy, Process Design -- Approvals: ''Approval advances; rejection typically resolves.''

by Nieves at Mar 04, 2026, 07:53 AM

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1 month ago

I think option A sounds familiar because it mentions routing to the HR member, which is what we practiced in class. But I'm not sure about the "resolve case" part.

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