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Pegasystems PEGACPBA24V1 Exam - Topic 2 Question 11 Discussion

When applicants apply for a job, their application is reviewed by an HR member who determines whether the applicant's qualifications are appropriate. If qualified, they proceed to schedule a phone interview. If unqualified, the application is rejected. How do you configure an Approve/Reject Step to satisfy this requirement?
A) Route to HR member, if approved then schedule interview, if rejected then resolve case.
B) Route to applicant, if approved then schedule interview, if rejected then notify applicant.
C) Route to HR manager, if approved then notify applicant, if rejected then schedule interview.
D) Route to HR member, if approved then resolve case, if rejected then schedule interview.

Pegasystems PEGACPBA24V1 Exam - Topic 2 Question 11 Discussion

Actual exam question for Pegasystems's PEGACPBA24V1 exam
Question #: 11
Topic #: 2
[All PEGACPBA24V1 Questions]

When applicants apply for a job, their application is reviewed by an HR member who determines whether the applicant's qualifications are appropriate. If qualified, they proceed to schedule a phone interview. If unqualified, the application is rejected. How do you configure an Approve/Reject Step to satisfy this requirement?

Show Suggested Answer Hide Answer
Suggested Answer: A

Comprehensive and Detailed Explanation From Exact Extract:

This question tests Approve/Reject configuration.

A: Correct. Routing to HR, approving to schedule, rejecting to resolve aligns with the requirement. Extract: Pega Academy, Process Design -- Approvals: ''Approve/Reject steps route to users, with approved/rejected paths configured.''

B: Incorrect. Routing to the applicant is illogical. Extract: Pega Academy, Process Design: ''Routing targets reviewers, not applicants.''

C: Incorrect. Approval shouldn't notify; rejection shouldn't schedule. Extract: Pega Academy, Process Design -- Approvals: ''Approval paths advance; rejection paths resolve or notify.''

D: Incorrect. Approval shouldn't resolve; rejection shouldn't schedule. Extract: Pega Academy, Process Design -- Approvals: ''Approval advances; rejection typically resolves.''


by Nieves at Mar 04, 2026, 07:53 AM

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Reena
4 hours ago
I prefer option B. Notifying the applicant is important.
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Frederic
5 days ago
I think option A makes the most sense. HR should decide first.
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Lai
10 days ago
I can't believe this is even a question, it’s so straightforward!
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Adria
16 days ago
C) is totally off, it should be HR member, not manager.
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Jillian
2 months ago
Wait, why would you schedule an interview for a rejected applicant?
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Chun
2 months ago
I disagree, B) makes more sense for communication.
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Paul
2 months ago
A) seems like the best choice!
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Clorinda
3 months ago
C sounds weird, why notify before scheduling?
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Rosenda
3 months ago
B is off, you need HR to approve first!
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Mose
3 months ago
Wait, why would you schedule an interview for a rejected applicant?
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Avery
3 months ago
Totally agree with A! Makes the most sense.
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Stephaine
3 months ago
A seems right, HR should decide first.
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Ettie
3 months ago
I thought option C was the best choice at first, but now I’m questioning if notifying the applicant after approval is the right step. I need to double-check the process we studied.
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Reena
4 months ago
I’m leaning towards option D, but I’m confused about why we would schedule an interview if the application is rejected. That doesn’t seem right.
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Angelo
4 months ago
I remember a similar question where we had to decide who to route to. I feel like option B makes sense since it involves notifying the applicant, but I’m not completely confident.
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Reita
4 months ago
I think option A sounds familiar because it mentions routing to the HR member, which is what we practiced in class. But I'm not sure about the "resolve case" part.
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