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Pegasystems PEGACPBA24V1 Exam - Topic 1 Question 15 Discussion

A help desk ticket case type is defined as follows:If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?
B) When the Process ticket step starts
A) When Verify solution step starts
C) When the Process ticket step completes
D) When the Triage stage completes

Pegasystems PEGACPBA24V1 Exam - Topic 1 Question 15 Discussion

Actual exam question for Pegasystems's PEGACPBA24V1 exam
Question #: 15
Topic #: 1
[All PEGACPBA24V1 Questions]

A help desk ticket case type is defined as follows:

If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Pearlene at May 17, 2026, 08:13 AM

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Larue
16 hours ago
A feels right. Verification is key to the status.
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Fanny
6 days ago
D seems off. Triage is too early for status change.
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Kanisha
11 days ago
I lean towards B. It makes sense when the process begins.
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Blondell
16 days ago
I feel it's C. The process should complete first.
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Adell
21 days ago
I think it's A. The verification starts then, right?
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Irving
26 days ago
Just to clarify, it’s definitely not D, that’s incorrect.
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Kaycee
1 month ago
I thought it was when the Verify solution step starts, not B.
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Deeann
1 month ago
Wait, are you sure it's not when it completes?
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Tambra
1 month ago
I totally agree, it's definitely B!
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Larue
2 months ago
It's set to Pending-Verification when the Process ticket step starts.
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Derick
2 months ago
Huh, I didn't realize it was that early in the process!
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Scarlet
2 months ago
No doubt, it's B. That's how it works!
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Kasandra
2 months ago
Wait, are you sure? I thought it was when the step completes.
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Latricia
2 months ago
I totally agree, it's definitely B!
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Norah
2 months ago
It's set to Pending-Verification when the Process ticket step starts.
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Rolland
3 months ago
I thought the status was set during the Triage stage, but now I’m questioning if it’s actually tied to the Process ticket step.
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Colene
3 months ago
I’m leaning towards option A, but I feel like I might be mixing it up with another process flow we studied.
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Olive
3 months ago
I remember a similar question where the status changed at the start of a step. Could it be when the Process ticket step starts?
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Tequila
4 months ago
I think the status changes when the Process ticket step completes, but I'm not entirely sure.
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