Discuss Pegasystems PEGACPBA24V1 Exam Topic 1 Question 12

In a purchase order case the vendor assigned might not respond to a customer's query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.

Both the vendor and customer should be notified at each milestone.

To satisfy this requirement, create a service level that specifics two of the following options. (Choose two.)

ASet the deadline to the required response time based on policy and send notifications to both parties

BSet the goal to be the desired response time based on policy and send notifications to both parties

CSet the deadline to be the desired response time based on policy and sends notifications to both parties

DSet the goal to be the required response time based on policy and send notifications to both parties

Suggested Answer: A, D

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12 comments · newest first

Audria 3 months ago

A and D work well. Keeping everyone informed is crucial.

Miles 3 months ago

I prefer B and C. Goals can motivate better responses.

Gail 3 months ago

I think A and D are the best choices. Clear deadlines and notifications are key.

Samira 3 months ago

Not sure if the vendor will actually respond on time, though.

Carlota 3 months ago

Definitely A and D, can't go wrong with those!

Jenelle 4 months ago

Wait, are we really setting goals instead of deadlines?

Louann 5 months ago

I think B is better than A, honestly.

Luther 5 months ago

A and D seem like the best options.

Kris 6 months ago

I feel like option C could be a trap since it says "desired" instead of "required." I think I should stick with A and D for clarity.

Tamar 6 months ago

I’m a bit confused about whether "desired" and "required" are interchangeable here. I feel like I might lean towards option B, but I need to double-check the definitions.

Rosio 6 months ago

I remember a practice question where we had to set goals and deadlines, and I think option D might be the right choice since it emphasizes the required response time.

Berry 7 months ago

I think option A makes sense because it clearly states the deadline based on policy, but I'm not sure about the difference between "goal" and "deadline" in this context.

Pegasystems PEGACPBA24V1 Exam - Topic 1 Question 12 Discussion