Pegasystems PEGACPBA24V1 Exam - Topic 1 Question 12 Discussion

Actual exam question for Pegasystems's PEGACPBA24V1 exam

Question #: 12
Topic #: 1

In a purchase order case the vendor assigned might not respond to a customer's query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.

Both the vendor and customer should be notified at each milestone.

To satisfy this requirement, create a service level that specifics two of the following options. (Choose two.)

ASet the deadline to the required response time based on policy and send notifications to both parties

BSet the goal to be the desired response time based on policy and send notifications to both parties

CSet the deadline to be the desired response time based on policy and sends notifications to both parties

DSet the goal to be the required response time based on policy and send notifications to both parties

Show Suggested Answer

Suggested Answer: A, D

by Rossana at Apr 04, 2026, 12:00 AM

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Berry

18 hours ago

I think option A makes sense because it clearly states the deadline based on policy, but I'm not sure about the difference between "goal" and "deadline" in this context.

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