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Some employees of an organization find the data processing procedures complicated and have been struggling to follow them effectively. Which of the following threats is the organization facing in this case?
The situation describes a people-related operational threat: data input error by employees. The root cause is not a malicious external attack or theft; it is that employees cannot reliably follow complicated processing procedures. ISO/IEC 27002 recognizes that people, competence, awareness, and documented procedures are essential to information security. When procedures are unclear, excessive, or difficult to follow, employees may enter incorrect data, omit fields, select wrong categories, mishandle classifications, misroute information, or unintentionally corrupt records. This primarily threatens integrity because the information may no longer be accurate or complete. Hacking would involve unauthorized technical intrusion, and information theft would involve intentional unauthorized taking or disclosure of information. Neither is stated in the scenario. ISO/IEC 27002 addresses this type of risk through information security awareness, education and training, documented operating procedures, clear responsibilities, and appropriate segregation of duties. Effective controls should make correct behavior practical and repeatable, not merely documented. Therefore, the verified answer is option A. Reference/Chapters: ISO/IEC 27002:2022, Control 6.3 Information security awareness, education and training; Control 5.37 Documented operating procedures; Control 5.3 Segregation of duties.