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PECB ISO-9001-Lead-Auditor Exam - Topic 5 Question 28 Discussion

Actual exam question for PECB's ISO-9001-Lead-Auditor exam
Question #: 28
Topic #: 5
[All ISO-9001-Lead-Auditor Questions]

At the end of a second-party audit, the audit team enters the meeting room to hold the closing meeting; only two people

are present and waiting for them: the Health and Safety supervisor and the administrative officer. Neither has participated in

the audit. However, the team had previously agreed with the auditee Quality Manager on two nonconformities identified

during the audit (NC1 and NC2).

They said:

Health and Safety supervisor: "Good evening. We are sorry to inform you that the general manager was involved in a

serious car accident, and the other two managers have had to leave urgently to attend to the emergency."

Administration officer: "Our quality manager, before leaving, left a written message about 'NC2'. He declares that the

correction and corrective action have been already implemented and has attached some documents to the message as

evidence of these actions. Therefore, he expects that 'NC2' will not be included in the report."

Which one of the following would be your preferred answer to the Quallty Manager's request?

Show Suggested Answer Hide Answer
Suggested Answer: A

by Aliza at Jan 24, 2025, 01:10 AM

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Elroy
3 months ago
How can they expect us to close NC2 without seeing proof?
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Arthur
3 months ago
Definitely need to review those documents first.
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Walton
3 months ago
Wait, the quality manager left a note? That's kinda odd.
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Cyndy
4 months ago
I don't think we should just take their word for it.
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Maryann
4 months ago
Sounds like NC2 might be a done deal then.
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Mariann
4 months ago
I’m torn between A and C. While I want to see the evidence, I also think it’s important to understand how they plan to prevent the issue from happening again.
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Kristofer
4 months ago
I feel like we practiced a similar scenario where we had to decide if we could close a nonconformity on the spot. I’m leaning towards option D, but I’m not entirely confident.
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Lilli
4 months ago
I think option A makes sense because we need to ensure that the corrective actions were properly implemented before making any decisions about NC2.
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Noah
5 months ago
I remember discussing the importance of verifying corrective actions during audits, so I’m not sure if we should just accept the Quality Manager's message without reviewing the evidence.
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Shannon
5 months ago
Based on the information provided, option D seems the most appropriate. We don't have enough time to fully evaluate the effectiveness of the corrective actions.
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Tora
5 months ago
I think the best approach is to go to the workshop and get more details from the supervisor. That way, we can ensure the corrective actions were properly implemented.
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Marnie
5 months ago
Hmm, I'm not sure. The quality manager's claim seems reasonable, but I should probably verify the evidence before closing the nonconformity.
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Willie
5 months ago
This is a tricky situation. I'll need to carefully review the message and documents to make an informed decision.
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Herman
1 year ago
The scope of the audit does not allow auditors to review actions taken in response to the nonconformity. There would not be enough time for the full cycle of corrective action to take effect
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Sheridan
1 year ago
OK. I will record in the audit report that 'nonconformity 2' was closed during the Closing meeting
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Corinne
1 year ago
Hold up, did the Quality Manager mention anything about free donuts or pizza? Because if so, then option B is clearly the way to go. Auditors love their snacks, am I right?
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Freida
12 months ago
Administration officer: OK. I will record in the audit report that 'nonconformity 2' was closed during the Closing meeting
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Odette
12 months ago
Health and Safety supervisor: Let me review the message and documents, and I will give you my answer in a few minutes
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Ressie
1 year ago
Let me review the message and documents, and I will give you my answer in a few minutes
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Lore
1 year ago
Our quality manager, before leaving, left a written message about 'NC2'. He declares that the correction and corrective action have been already implemented and has attached some documents to the message as evidence of these actions. Therefore, he expects that 'NC2' will not be included in the report.
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Malcom
1 year ago
Good evening. We are sorry to inform you that the general manager was involved in a serious car accident, and the other two managers have had to leave urgently to attend to the emergency.
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Adria
1 year ago
Option C is the best choice. We should definitely go and see the supervisor - who knows, they might have come up with a brilliant solution that we can learn from. Plus, it's always good to give people a chance to explain themselves.
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Brandon
11 months ago
C) OK. Let's all go to the workshop to see the supervisor. I hope he will be able to explain what they did to correct the nonconformity and prevent its recurrence
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Kaitlyn
11 months ago
B) OK. I will record in the audit report that 'nonconformity 2' was closed during the Closing meeting
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Luis
11 months ago
A) Let me review the message and documents, and I will give you my answer in a few minutes
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Hildred
1 year ago
Option B sounds good to me. If the Quality Manager has already implemented the corrective actions, then why not just record it in the report and move on? We don't need to waste time verifying it now.
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Dona
12 months ago
B) OK. I will record in the audit report that 'nonconformity 2' was closed during the Closing meeting
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Arthur
1 year ago
A) Let me review the message and documents, and I will give you my answer in a few minutes
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Matt
1 year ago
I think option D is the way to go. The audit team needs to maintain the integrity of the process and not get swayed by last-minute attempts to cover up issues. Reviewing actions on the spot would just undermine the whole purpose of the audit.
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Walton
1 year ago
D) The scope of the audit does not allow auditors to review actions taken in response to the nonconformity. There would not be enough time for the full cycle of corrective action to take effect
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Martina
1 year ago
A) Let me review the message and documents, and I will give you my answer in a few minutes
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