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An internal auditor of a manufacturer of polystyrene packaging products for the electronics industry raised a nonconformity against section 10.3 of ISO 9001 in Report
IA202. The nonconformity (NC 3) stated:
"The reject rate of 'finished' product of 9.7% needs improvement as it doesn't meet the stated objective of top management of 5%."
Just before the Closing meeting of a third-party audit, the audit team leader is invited to a meeting with the Quality Manager. He tells the audit team leader that a
member of the audit team was seen taking photographs of the factory on his phone during the day and wants him suspended from the Closing meeting with any
nonconformities raised by him rescinded. The issue of photographs was not discussed during the opening meeting.
Select the three options for how the audit team leader might deal with this situation.
Suggested Answer: C
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Questions no: 16 Verified Answer: = C. 7.4 Communication Comprehensive But Short =
37 comments · newest first
DE
Della
10 months ago
Deleting the photos seems a bit extreme, doesn't it?
NA
Na
11 months ago
I think the audit team leader should consult the audit programme manager first.
TI
Timothy
11 months ago
Wait, why was the auditor taking photos? Seems fishy.
RO
Rosendo
11 months ago
Totally agree, they need to improve that to meet the 5% target!
HE
Henriette
11 months ago
The reject rate of 9.7% is definitely a concern.
DO
Dortha
12 months ago
I'm a bit uncertain about the best approach here. Options like C and D seem a bit extreme, but I guess it depends on the context of the situation.
AN
Antonio
12 months ago
I practiced a similar scenario where the auditor's actions were questioned. I think option F could be a good way to handle it by addressing the issue directly with the auditor first.
FE
Felicidad
12 months ago
I'm not entirely sure, but I feel like delaying the meeting to consult with the audit programme manager could be a safe move, like option B.
IR
Iraida
1 year ago
I remember discussing how important it is to uphold the integrity of the audit findings, so I think option A makes sense.
PA
Pansy
1 year ago
I'm leaning towards option F - speaking to the auditor and then reporting back to the Quality Manager. That seems like the most diplomatic approach to handle this sensitive situation. I don't want to make any hasty decisions that could backfire.
AL
Alex
1 year ago
Wow, this is a real dilemma. I don't think I should just apologize and delete the photos - that could look like we're trying to cover something up. Maybe I should speak to the auditor first and then report back to the Quality Manager.
RH
Rhea
1 year ago
This is a tricky situation. I'm not sure if I should insist the nonconformities stand or try to delay the meeting to get advice from my manager. I'll need to carefully weigh the options.
VA
Valentin
1 year ago
Hmm, I'm not sure if locate is the right command here. I think grep is the way to go, but I'll need to double-check the syntax.
LI
Lisandra
1 year ago
Hmm, this one seems tricky. I'll need to think it through carefully.
IL
Ilene
1 year ago
I bet the auditor was just trying to get some Instagram-worthy shots of the factory. 'Polystyrene packaging products for the electronics industry' – sounds like a real glamour industry, am I right? Maybe he was hoping to start a 'Factories of the World' account.
RO
Rosalind
1 year ago
C) Apologise for the situation and ensure the Quality Manager that all photographs will be deleted during the Closing meeting
LA
Lavonna
1 year ago
C) Apologise for the situation and ensure the Quality Manager that all photographs will be deleted during the Closing meeting
TA
Tawna
1 year ago
B) Advise the Quality Manager that the auditor will be reported to Head Office
CO
Colton
1 year ago
B) Advise the Quality Manager that the auditor will be reported to Head Office
AG
Agustin
1 year ago
A) Advise the Quality Manager that he, as audit team leader, needs to speak to the auditor about the situation and he will report back to the Quality Manager once this is done
MI
Micheal
1 year ago
A) Advise the Quality Manager that he, as audit team leader, needs to speak to the auditor about the situation and he will report back to the Quality Manager once this is done
SA
Salena
1 year ago
This is the kind of situation where you need to channel your inner Sherlock Holmes. The audit team leader should carefully examine the evidence and come to a well-reasoned conclusion. And maybe they can use some deductive reasoning to figure out who's the real culprit – the auditor or the Quality Manager?
DE
Denna
1 year ago
E) Insist that the nonconformities must stand since they have been agreed by the team from other evidence gathered
RE
Rene
1 year ago
B) Advise the Quality Manager that the auditor will be reported to Head Office
LE
Lettie
1 year ago
A) Advise the Quality Manager that he, as audit team leader, needs to speak to the auditor about the situation and he will report back to the Quality Manager once this is done
RO
Rose
1 year ago
Wow, the Quality Manager is really trying to pull a fast one here! Rescinding the nonconformities is definitely not the way to go. The audit team leader needs to stand their ground and insist on the integrity of the audit process.
AL
Altha
1 year ago
F) State that the auditor will take no further part in the audit and all his photographs will be deleted
JI
Jimmie
1 year ago
B) Advise the Quality Manager that the auditor will be reported to Head Office
SO
Solange
1 year ago
E) Insist that the nonconformities must stand since they have been agreed by the team from other evidence gathered
CA
Cammy
1 year ago
A) Advise the Quality Manager that he, as audit team leader, needs to speak to the auditor about the situation and he will report back to the Quality Manager once this is done
LE
Leota
1 year ago
I agree, the audit team leader needs to investigate the issue thoroughly. Taking photos without permission is generally a no-no, but the auditor might have a valid reason. Suspending him from the meeting seems a bit extreme.
ST
Stephaine
1 year ago
Hmm, this is a tricky situation. I'd say the audit team leader should speak to the auditor first and get the full story before making any decisions. Deleting the photos without understanding the context could backfire.
AJ
Aja
1 year ago
B) Advise the Quality Manager that the auditor will be reported to Head Office
RO
Roslyn
1 year ago
A) Advise the Quality Manager that he, as audit team leader, needs to speak to the auditor about the situation and he will report back to the Quality Manager once this is done
LI
Lindsey
2 years ago
I believe the audit team leader should delay the Closing meeting until consulting with the audit programme manager at Head Office.
CA
Carolynn
2 years ago
I agree with Jesus. It's important to address the issue directly with the auditor first.
JE
Jesus
2 years ago
I think the audit team leader should advise the Quality Manager that he will speak to the auditor about the situation.