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PECB ISO-9001-Lead-Auditor Exam - Topic 4 Question 7 Discussion

Actual exam question for PECB's ISO-9001-Lead-Auditor exam
Question #: 7
Topic #: 4
[All ISO-9001-Lead-Auditor Questions]

An internal auditor of a manufacturer of polystyrene packaging products for the electronics industry raised a nonconformity against section 10.3 of ISO 9001 in Report

IA202. The nonconformity (NC 3) stated:

"The reject rate of 'finished' product of 9.7% needs improvement as it doesn't meet the stated objective of top management of 5%."

Just before the Closing meeting of a third-party audit, the audit team leader is invited to a meeting with the Quality Manager. He tells the audit team leader that a

member of the audit team was seen taking photographs of the factory on his phone during the day and wants him suspended from the Closing meeting with any

nonconformities raised by him rescinded. The issue of photographs was not discussed during the opening meeting.

Select the three options for how the audit team leader might deal with this situation.

Show Suggested Answer Hide Answer
Suggested Answer: C

Questions no: 16 Verified Answer: = C. 7.4 Communication Comprehensive But Short =


by Stephanie at Apr 23, 2024, 03:29 PM

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Della
3 months ago
Deleting the photos seems a bit extreme, doesn't it?
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Na
3 months ago
I think the audit team leader should consult the audit programme manager first.
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Timothy
3 months ago
Wait, why was the auditor taking photos? Seems fishy.
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Rosendo
4 months ago
Totally agree, they need to improve that to meet the 5% target!
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Henriette
4 months ago
The reject rate of 9.7% is definitely a concern.
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Dortha
4 months ago
I'm a bit uncertain about the best approach here. Options like C and D seem a bit extreme, but I guess it depends on the context of the situation.
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Antonio
4 months ago
I practiced a similar scenario where the auditor's actions were questioned. I think option F could be a good way to handle it by addressing the issue directly with the auditor first.
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Felicidad
4 months ago
I'm not entirely sure, but I feel like delaying the meeting to consult with the audit programme manager could be a safe move, like option B.
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Iraida
5 months ago
I remember discussing how important it is to uphold the integrity of the audit findings, so I think option A makes sense.
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Pansy
5 months ago
I'm leaning towards option F - speaking to the auditor and then reporting back to the Quality Manager. That seems like the most diplomatic approach to handle this sensitive situation. I don't want to make any hasty decisions that could backfire.
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Alex
5 months ago
Wow, this is a real dilemma. I don't think I should just apologize and delete the photos - that could look like we're trying to cover something up. Maybe I should speak to the auditor first and then report back to the Quality Manager.
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Rhea
5 months ago
This is a tricky situation. I'm not sure if I should insist the nonconformities stand or try to delay the meeting to get advice from my manager. I'll need to carefully weigh the options.
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Valentin
5 months ago
Hmm, I'm not sure if locate is the right command here. I think grep is the way to go, but I'll need to double-check the syntax.
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Lisandra
5 months ago
Hmm, this one seems tricky. I'll need to think it through carefully.
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Ilene
9 months ago
I bet the auditor was just trying to get some Instagram-worthy shots of the factory. 'Polystyrene packaging products for the electronics industry' – sounds like a real glamour industry, am I right? Maybe he was hoping to start a 'Factories of the World' account.
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Rosalind
8 months ago
C) Apologise for the situation and ensure the Quality Manager that all photographs will be deleted during the Closing meeting
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Lavonna
8 months ago
C) Apologise for the situation and ensure the Quality Manager that all photographs will be deleted during the Closing meeting
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Tawna
8 months ago
B) Advise the Quality Manager that the auditor will be reported to Head Office
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Colton
8 months ago
B) Advise the Quality Manager that the auditor will be reported to Head Office
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Agustin
9 months ago
A) Advise the Quality Manager that he, as audit team leader, needs to speak to the auditor about the situation and he will report back to the Quality Manager once this is done
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Micheal
9 months ago
A) Advise the Quality Manager that he, as audit team leader, needs to speak to the auditor about the situation and he will report back to the Quality Manager once this is done
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Salena
10 months ago
This is the kind of situation where you need to channel your inner Sherlock Holmes. The audit team leader should carefully examine the evidence and come to a well-reasoned conclusion. And maybe they can use some deductive reasoning to figure out who's the real culprit – the auditor or the Quality Manager?
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Denna
9 months ago
E) Insist that the nonconformities must stand since they have been agreed by the team from other evidence gathered
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Rene
10 months ago
B) Advise the Quality Manager that the auditor will be reported to Head Office
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Lettie
10 months ago
A) Advise the Quality Manager that he, as audit team leader, needs to speak to the auditor about the situation and he will report back to the Quality Manager once this is done
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Rose
10 months ago
Wow, the Quality Manager is really trying to pull a fast one here! Rescinding the nonconformities is definitely not the way to go. The audit team leader needs to stand their ground and insist on the integrity of the audit process.
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Altha
8 months ago
F) State that the auditor will take no further part in the audit and all his photographs will be deleted
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Jimmie
8 months ago
B) Advise the Quality Manager that the auditor will be reported to Head Office
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Solange
9 months ago
E) Insist that the nonconformities must stand since they have been agreed by the team from other evidence gathered
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Cammy
9 months ago
A) Advise the Quality Manager that he, as audit team leader, needs to speak to the auditor about the situation and he will report back to the Quality Manager once this is done
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Leota
10 months ago
I agree, the audit team leader needs to investigate the issue thoroughly. Taking photos without permission is generally a no-no, but the auditor might have a valid reason. Suspending him from the meeting seems a bit extreme.
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Stephaine
10 months ago
Hmm, this is a tricky situation. I'd say the audit team leader should speak to the auditor first and get the full story before making any decisions. Deleting the photos without understanding the context could backfire.
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Aja
10 months ago
B) Advise the Quality Manager that the auditor will be reported to Head Office
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Roslyn
10 months ago
A) Advise the Quality Manager that he, as audit team leader, needs to speak to the auditor about the situation and he will report back to the Quality Manager once this is done
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Lindsey
11 months ago
I believe the audit team leader should delay the Closing meeting until consulting with the audit programme manager at Head Office.
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Carolynn
11 months ago
I agree with Jesus. It's important to address the issue directly with the auditor first.
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Jesus
11 months ago
I think the audit team leader should advise the Quality Manager that he will speak to the auditor about the situation.
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