MENU
Scenario 4:
TD Advertising is a print management company based in Chicago. The company offers design services, digital printing, storage, and distribution. As TD expanded, its management recognized that success depended on adopting new technologies and improving quality.
To ensure customer satisfaction and quality improvement, the company decided to pursue ISO 9001 certification.
After implementing the QMS, TD hired a well-known certification body for an audit. Anne Key was appointed as the audit team leader. She received a document listing the audit team members, audit scope, criteria, duration, and audit engagement limits.
Anne reviewed the document and approved the audit mandate. The certification body and TD's top management signed the certification agreement.
Before contacting TD, Anne reviewed the audit scope and noticed that TD made changes to it due to the adoption of new printing equipment. However, Anne disagreed with the changes, stating they would affect the audit timeline. She considered withdrawing from the audit.
Scenario 4 mentions that Anne received a document that contained the audit scope, criteria, duration, and the limits to the audit engagement. What did Anne receive in this case?
Comprehensive and Detailed In-Depth
Before conducting an audit, the certification body must provide an audit offer, which outlines the audit scope, criteria, and duration.
Clause Reference:
ISO/IEC 17021-1:2015, Clause 9.1.2 -- Audit Planning: Requires the certification body to communicate key audit details before finalizing the audit process.
Why is the Correct Answer C?
The audit offer includes scope, criteria, duration, and engagement limits before the certification agreement is signed.
The certification body sends this to the auditee before finalizing the contract.
Why are the Other Options Incorrect?
A (Certification Agreement) This is the contract signed after the audit offer is accepted.
B (Audit Plan) The audit plan details the day-to-day audit schedule and is created after the agreement.
D (Audit Mandate) This is an internal document for the certification body.
ISO/IEC 17021-1:2015, Clause 9.1.2 -- Audit Planning