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PECB ISO-9001-Lead-Auditor Exam - Topic 2 Question 9 Discussion

Posted by Moon on May 12, 2024 at 10:11 PM

At the end of a second-party audit, the audit team enters the meeting room to hold the closing meeting; only

two people are present and waiting for them: the Health and Safety supervisor and the Administrative Officer.

Neither has participated in the audit. However, the team had previously agreed with the auditee Quality

Manager on two nonconformities identified during the audit (NC1 and NC2).

They said:

Health and Safety Supervisor: "Good evening. We are sorry to inform you that the general manager was

involved in a serious car accident, and the other two managers have had to leave urgently to attend to the

emergency."

The Administration Officer: "Concerning 'nonconformity 2', the General Manager left a message asking us

to tell you that he does not accept it and requests you not to include it in the audit report. Here is a note in

which he explains why."

Which one of the following would be your preferred answer (as team leader) to the General

Manager's request?

Suggested Answer: D

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17 comments · newest first
VE
Veronika 10 months ago
I wonder what the reason for rejecting NC2 is.
LA
Latanya 11 months ago
The General Manager should have been there to discuss this!
JE
Jess 11 months ago
Wait, can they just reject a nonconformity like that?
VI
Viki 11 months ago
I agree, the nonconformity should stand.
HE
Herminia 11 months ago
Sounds like a tough situation for the audit team.
AA
Aaron 12 months ago
I feel like option D is the right choice since the Quality Manager already accepted the nonconformities. But I also wonder if we should consider the General Manager's perspective more.
LU
Luann 12 months ago
I’m not sure what to do here. Option C seems like it could buy time, but it feels like it might not resolve the issue. I remember we talked about the importance of addressing nonconformities directly.
DA
Daryl 12 months ago
This situation feels tricky. I think I might lean towards option B, but I worry about changing the nonconformity text. We practiced a similar scenario where we had to stand firm on our findings.
YO
Youlanda 1 year ago
I remember we discussed how important it is to stick to the findings agreed upon during the audit. I think option D makes the most sense, but I'm not entirely sure if we should be more flexible.
BO
Bo 1 year ago
I'm a bit confused by this situation. I'm not sure what the best approach is. I think I'd want to try to get in touch with the General Manager directly if possible, to understand his perspective better before deciding how to proceed. This is a tricky one.
TA
Tamra 1 year ago
I'm leaning towards option D. The nonconformity was already agreed upon with the Quality Manager, so I don't think we should just let the General Manager override that, even with his message. We need to document his concerns, but the nonconformity should still stand.
MA
Mattie 1 year ago
Hmm, this is a bit of a curveball. I'm not sure I have a clear preference yet. I think I'd want to discuss it with the rest of the audit team and get their input before making a decision. We need to make sure we handle this properly.
TA
Tamie 1 year ago
This is a tricky situation. I would want to review the message from the General Manager carefully before deciding how to proceed. It's important to be fair and objective, but also to follow the proper audit protocols.
SU
Sueann 1 year ago
I'm pretty sure the answer is IMAP, since that's one of the main email protocols we've been learning about.
BE
Benedict 1 year ago
Hmm, I'm a bit unsure about this one. The organization types in the Multi-Org model can be tricky to remember. Let me think through the options carefully.
CH
Cheryl 1 year ago
Storm control was mentioned in class, but I'm not convinced it addresses the redesign goals directly.
TO
Tonette 1 year ago
My gut says we might need 6, but it feels like I saw a question like this that had a different ratio for the devices.
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