PECB ISO-9001-Lead-Auditor Exam - Topic 2 Question 9 Discussion

Actual exam question for PECB's ISO-9001-Lead-Auditor exam

Question #: 9
Topic #: 2

[All ISO-9001-Lead-Auditor Questions]

At the end of a second-party audit, the audit team enters the meeting room to hold the closing meeting; only

two people are present and waiting for them: the Health and Safety supervisor and the Administrative Officer.

Neither has participated in the audit. However, the team had previously agreed with the auditee Quality

Manager on two nonconformities identified during the audit (NC1 and NC2).

They said:

Health and Safety Supervisor: "Good evening. We are sorry to inform you that the general manager was

involved in a serious car accident, and the other two managers have had to leave urgently to attend to the

emergency."

The Administration Officer: "Concerning 'nonconformity 2', the General Manager left a message asking us

to tell you that he does not accept it and requests you not to include it in the audit report. Here is a note in

which he explains why."

Which one of the following would be your preferred answer (as team leader) to the General

Manager's request?

AOK. I will get in contact with my company tomorrow to ask for instructions on what to do with
this non-conformity.

BOK. Please, let me review the message. I will try to see if I can change the text of the
nonconformity if necessary. Let's take a 10-minute break, as I would like to discuss this issue with
the audit team.

CPlease tell him that I will phone him in two days and will discuss the issue. Could you please give
me his mobile phone number?

DPlease tell him that this nonconformity has been previously accepted by the quality manager
during the audit and will stand. I will include it in the report, along with the concern of the
General Manager about it.

Show Suggested Answer

Suggested Answer: D

by Moon at May 12, 2024, 10:11 PM

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Veronika

3 months ago

I wonder what the reason for rejecting NC2 is.

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Latanya

3 months ago

The General Manager should have been there to discuss this!

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Jess

3 months ago

Wait, can they just reject a nonconformity like that?

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Viki

4 months ago

I agree, the nonconformity should stand.

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Herminia

4 months ago

Sounds like a tough situation for the audit team.

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Aaron

4 months ago

I feel like option D is the right choice since the Quality Manager already accepted the nonconformities. But I also wonder if we should consider the General Manager's perspective more.

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Luann

4 months ago

I’m not sure what to do here. Option C seems like it could buy time, but it feels like it might not resolve the issue. I remember we talked about the importance of addressing nonconformities directly.

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Daryl

4 months ago

This situation feels tricky. I think I might lean towards option B, but I worry about changing the nonconformity text. We practiced a similar scenario where we had to stand firm on our findings.

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Youlanda

5 months ago

I remember we discussed how important it is to stick to the findings agreed upon during the audit. I think option D makes the most sense, but I'm not entirely sure if we should be more flexible.

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Bo

5 months ago

I'm a bit confused by this situation. I'm not sure what the best approach is. I think I'd want to try to get in touch with the General Manager directly if possible, to understand his perspective better before deciding how to proceed. This is a tricky one.

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Tamra

5 months ago

I'm leaning towards option D. The nonconformity was already agreed upon with the Quality Manager, so I don't think we should just let the General Manager override that, even with his message. We need to document his concerns, but the nonconformity should still stand.

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Mattie

5 months ago

Hmm, this is a bit of a curveball. I'm not sure I have a clear preference yet. I think I'd want to discuss it with the rest of the audit team and get their input before making a decision. We need to make sure we handle this properly.

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Tamie

5 months ago

This is a tricky situation. I would want to review the message from the General Manager carefully before deciding how to proceed. It's important to be fair and objective, but also to follow the proper audit protocols.

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Sueann

5 months ago

I'm pretty sure the answer is IMAP, since that's one of the main email protocols we've been learning about.

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Benedict

5 months ago

Hmm, I'm a bit unsure about this one. The organization types in the Multi-Org model can be tricky to remember. Let me think through the options carefully.

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Cheryl

5 months ago

Storm control was mentioned in class, but I'm not convinced it addresses the redesign goals directly.

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Tonette

5 months ago

My gut says we might need 6, but it feels like I saw a question like this that had a different ratio for the devices.

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