PECB ISO-9001-Lead-Auditor Exam - Topic 1 Question 4 Discussion

Actual exam question for PECB's ISO-9001-Lead-Auditor exam

Question #: 4
Topic #: 1

TIX provides services to the informatic equipment of large organisations. They operate an ISO 9001:2015 QMS that is being audited by an important

customer (second-party audit). During the audit, the audit team has identified two nonconformities. When preparing the Closing meeting, the audit

team discussed and agreed both nonconformities with TIX's quality manager. The Closing meeting was planned for 6pm with the general manager,

quality manager and service manager at the meeting room.

At 6pm, when the audit team enters the meeting room, only two people are present and waiting for them: the Health and Safety supervisor and the

warehouse supervisor. Neither have participated in the audit.

The dialogue among them is as follows:

Audit team leader: "Good evening, could you please inform the three managers that we are ready to start with the Closing meeting?"

Health and Safety supervisor: "Good evening. We are sorry to inform you that the general manager was involved in a serious car accident, and

the other two managers have had to leave urgently to attend the emergency."

Warehouse supervisor: "They have asked us to listen to what you need to say and to sign whatever we need to sign. We also have a message

from them about the two nonconformities. They wanted us to ask you if you could contact them in a couple of days to determine how to proceed."

Which one of the following options would be your preferred response to the final comment made by the warehouse manager?

ASorry, but we cannot proceed with the Closing meeting. So, we are leaving now, and please tell the quality manager that I will phone him tomorrow early in the morning.

BWe will hear what you were asked to tell us and will ask you to sign the nonconformity reports as evidence that you have accepted them. Please ask the managers to contact us as soon as the emergency is over to agree on a new date to complete the Closing meeting.

CWe will hear what you were asked to tell us and will leave copies of the nonconformity reports that have been agreed with the quality manager. Please tell the managers that we will consider this as the Closing meeting and that the individual(s) managing the audit programme will send the full report in five days.

DWe will hear what you were asked to tell us and will then leave. Please ask the managers to contact us as soon as the emergency is over to agree on a new date to carry out the Closing meeting.

Show Suggested Answer

Suggested Answer: D

by Mozell at Apr 13, 2024, 02:32 PM

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Emerson

3 months ago

This whole thing feels a bit rushed. Are they even qualified to sign?

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Elfriede

3 months ago

I agree with option D, better to wait for the managers.

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Portia

3 months ago

Wait, are they really just going to sign without the managers? That seems off.

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Berry

4 months ago

I think option B makes the most sense here.

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Nakita

4 months ago

Sounds like a tough situation for TIX. Hope everyone is okay!

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Sarah

4 months ago

I think we should just listen to what they have to say and leave it open for the managers to reschedule. Option D sounds reasonable to me.

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Elmer

4 months ago

I feel a bit confused about whether we can consider the meeting closed without all the managers. Option C might be too final, right?

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Ozell

4 months ago

I remember a practice question where we had to ensure all relevant parties were present. Option B seems like a good way to keep things moving while still getting the signatures.

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Raelene

5 months ago

I'm not entirely sure, but I think we should stick to the formal process and not proceed without the quality manager. Maybe option A makes sense?

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Luisa

5 months ago

Yikes, this is a tough one. I'm leaning towards option D - just hear out the supervisors, document what they say, and then reschedule the full meeting. Trying to push forward without the key people there doesn't seem like a good idea.

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Daisy

5 months ago

I feel pretty confident that option C is the right call. We've already agreed the nonconformities with the quality manager, so we can just leave the documentation and consider this the closing meeting. No need to drag this out further.

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Chantay

5 months ago

Hmm, I think option B might be the best approach here. We should still document the nonconformities and get the supervisors to sign off, but also reschedule the full closing meeting when the managers are available.

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Buck

5 months ago

This is a tricky situation. I'm not sure if we should proceed with the closing meeting without the key managers present. I'd want to get their input before finalizing anything.

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Ivan

5 months ago

This looks like a sentiment analysis problem to me. We need to determine the overall sentiment or emotion expressed in the customer reviews.

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Trevor

5 months ago

This seems like a straightforward question about updating a contact's email address in Salesforce. I think the key is to identify the right DataRaptor component to use.

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Freeman

5 months ago

This looks like a straightforward question on price elasticity of demand. I think I can handle this one.

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Caprice

5 months ago

Hmm, I'm not entirely sure about all the options here. I know offering discounts and charging late fees can help, but I'm not confident about the other choices. I'll have to think this through carefully.

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Tegan

2 years ago

They have asked us to listen to what you need to say and to sign whatever we need to sign. We also have a message from them about the two nonconformities. They wanted us to ask you if you could contact them in a couple of days to determine how to proceed.

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Rhea

2 years ago

Option B) We will hear what you were asked to tell us and will ask you to sign the nonconformity reports as evidence that you have accepted them. Please ask the managers to contact us as soon as the emergency is over to agree on a new date to complete the Closing meeting.

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Maybelle

2 years ago

Good evening. We are sorry to inform you that the general manager was involved in a serious car accident, and the other two managers have had to leave urgently to attend the emergency.

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Rhea

2 years ago

Good evening, could you please inform the three managers that we are ready to start with the Closing meeting?

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Lachelle

2 years ago

We will hear what you were asked to tell us and will ask you to sign the nonconformity reports as evidence of acceptance. Please ask the managers to contact us after the emergency.

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Ivette

2 years ago

They asked us to listen and sign whatever needs to be signed. They also mentioned the nonconformities and asked if you could contact them in a couple of days to discuss.

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Marla

2 years ago

I'm sorry to inform you that the general manager was in a car accident and the other two managers had to leave urgently.

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Eric

2 years ago

Hmm, this is a tough call. I can see merits to a few of the options, but I think I'd lean towards option D. As much as we want to get this audit wrapped up, it just doesn't feel right to try and push through without the key managers there. Hearing what the supervisors have to say is fine, but then we should just leave and let the managers contact us to reschedule the closing meeting. We want to be flexible, but we also need to make sure we're following the proper procedures.

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Sylvie

2 years ago

I think option B is the best way to go here. We should still go through the process, hear what the supervisors have to say, and get them to sign off on the nonconformity reports. That way, we've documented everything and the managers can pick it up when they're available. And asking them to contact us to reschedule the closing meeting is a good compromise - we don't just leave, but we also don't try to force through the whole thing without the key people there.

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Golda

2 years ago

Wow, this is quite a tricky situation! I can see how the audit team would be in a bit of a dilemma. On one hand, they need to finish the audit and get the nonconformities addressed, but on the other hand, the key people they were supposed to meet aren't there. I'd probably go with option D - hear what the Health and Safety and Warehouse supervisors have to say, but then leave and ask the managers to reschedule the closing meeting. That way, we can still get the necessary information and formalities done, but in a proper, formal setting with the right people.

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