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Palo Alto Networks PSE-Endpoint Exam - Topic 1 Question 75 Discussion

A company discovers through the agent health display in ESM Console that a certain Traps agent is not communicating with ESM Server. Administrators suspect that the problem relates to TLS/SSL.Which troubleshooting step determines if this is an SSL issue?
D) Browse to the ESM hostname from the affected agent
A) From the agent run the command: telnet (hostname) (port)
B) Check that the Traps service is running
C) From the agent run the command: ping (hostname)

Palo Alto Networks PSE-Endpoint Exam - Topic 1 Question 75 Discussion

Actual exam question for Palo Alto Networks's PSE-Endpoint exam
Question #: 75
Topic #: 1
[All PSE-Endpoint Questions]

A company discovers through the agent health display in ESM Console that a certain Traps agent is not communicating with ESM Server. Administrators suspect that the problem relates to TLS/SSL.

Which troubleshooting step determines if this is an SSL issue?

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Suggested Answer: D

by Bernardine at Sep 19, 2024, 05:47 AM

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Ernest
10 months ago
Browsing to the ESM hostname could give some clues too!
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Freeman
10 months ago
Definitely not C, ping won't show SSL issues.
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Cathern
10 months ago
Wait, can ping really help with SSL problems? Seems off.
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Arlette
11 months ago
I agree, telnet is the best way to test SSL issues.
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Rebecka
11 months ago
Option A is the right choice! Telnet checks the connection.
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Jolene
11 months ago
I vaguely recall that browsing to the ESM hostname could help, but I thought that was more for checking general connectivity rather than SSL issues.
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Quentin
11 months ago
I feel like checking if the Traps service is running is important too, but it doesn't directly tell us about SSL, right?
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Gerald
11 months ago
I think option A makes sense because if the port is closed or not responding, it could indicate an SSL problem. We had a practice question like this!
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Devora
11 months ago
I remember we talked about using telnet to check connectivity issues, but I'm not entirely sure if it's the best way to test SSL specifically.
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Coleen
11 months ago
Browsing to the ESM hostname from the agent seems like a smart move. That will give us a more direct test of the SSL/TLS connection and see if there are any issues there.
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Toshia
12 months ago
I'm leaning towards the ping command. That will at least tell us if we can reach the ESM server at all, which could help narrow down the problem.
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Pura
12 months ago
Hmm, I'm not sure about that. Checking if the Traps service is running seems like a good first step to me. We should make sure the agent is up and running before looking at the SSL/TLS connection.
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Lashunda
12 months ago
I think the telnet command is the way to go here. It should let us test the connection and see if there are any SSL/TLS issues.
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Renea
12 months ago
This looks tricky. I'll start by carefully listing out the given returns and volatilities from the chart before doing any calculations.
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Amie
2 years ago
Browsing to the ESM hostname from the agent's machine? That's a bold strategy, Cotton. Let's see if it pays off. (Option D)
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Emelda
2 years ago
User 3: Hopefully that will give us some insight into the communication problem.
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Lucina
2 years ago
User 2: Good idea, let's see if that helps with the SSL issue.
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Aleta
2 years ago
User 1: Let's try option D and browse to the ESM hostname.
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Alverta
2 years ago
Actually, browsing to the ESM hostname from the affected agent might also help in identifying the SSL problem.
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Danica
2 years ago
Haha, I bet the issue is that the agent is trying to connect to the server using a carrier pigeon. Option C is the answer, clearly!
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Ivan
2 years ago
User 3: Yeah, I think checking the connection using telnet is the right move.
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Hyun
2 years ago
User 2: I agree with Hyun, option A seems like the best troubleshooting step.
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Ressie
2 years ago
Haha, that's a funny thought! But I think option A is the way to go.
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Lucy
2 years ago
I disagree, I believe checking that the Traps service is running is the key step to troubleshoot this issue.
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Oliva
2 years ago
Hmm, I'm not sure Option A is the best approach. Wouldn't checking the Traps service status first be a better first step? (Option B)
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Arminda
2 years ago
Let's go ahead and check the Traps service status first.
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Lon
2 years ago
That's a good point. We can then try Option A if the service is running.
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Cassi
2 years ago
I think we should start by checking if the Traps service is running (Option B).
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Alverta
2 years ago
I think the troubleshooting step to determine if this is an SSL issue is to run the command: telnet (hostname) (port).
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Marshall
2 years ago
I agree, trying to establish a direct connection to the server is the best way to troubleshoot this. Option A is the clear choice here.
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Wynell
2 years ago
Option A seems like the way to go. Testing the connection directly should help us determine if it's an SSL issue.
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Nilsa
2 years ago
Hopefully running the telnet command will give us some insight into the problem.
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Jonelle
2 years ago
I agree, testing the connection directly is a good troubleshooting step.
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Pamella
2 years ago
Good idea, that should help us figure out if it's an SSL issue.
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Argelia
2 years ago
Let's try running the telnet command to test the connection.
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Mitsue
2 years ago
Sounds good, let's see if it's an SSL issue.
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Alyce
2 years ago
Let's try option A and see if we can test the connection.
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