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Palo Alto Networks PSE-Endpoint Exam - Topic 1 Question 75 Discussion

A company discovers through the agent health display in ESM Console that a certain Traps agent is not communicating with ESM Server. Administrators suspect that the problem relates to TLS/SSL.Which troubleshooting step determines if this is an SSL issue?
D) Browse to the ESM hostname from the affected agent
A) From the agent run the command: telnet (hostname) (port)
B) Check that the Traps service is running
C) From the agent run the command: ping (hostname)

Palo Alto Networks PSE-Endpoint Exam - Topic 1 Question 75 Discussion

Actual exam question for Palo Alto Networks's PSE-Endpoint exam
Question #: 75
Topic #: 1
[All PSE-Endpoint Questions]

A company discovers through the agent health display in ESM Console that a certain Traps agent is not communicating with ESM Server. Administrators suspect that the problem relates to TLS/SSL.

Which troubleshooting step determines if this is an SSL issue?

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Suggested Answer: D

by Bernardine at Sep 19, 2024, 05:47 AM

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Ernest
7 months ago
Browsing to the ESM hostname could give some clues too!
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Freeman
7 months ago
Definitely not C, ping won't show SSL issues.
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Cathern
7 months ago
Wait, can ping really help with SSL problems? Seems off.
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Arlette
8 months ago
I agree, telnet is the best way to test SSL issues.
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Rebecka
8 months ago
Option A is the right choice! Telnet checks the connection.
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Jolene
8 months ago
I vaguely recall that browsing to the ESM hostname could help, but I thought that was more for checking general connectivity rather than SSL issues.
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Quentin
8 months ago
I feel like checking if the Traps service is running is important too, but it doesn't directly tell us about SSL, right?
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Gerald
8 months ago
I think option A makes sense because if the port is closed or not responding, it could indicate an SSL problem. We had a practice question like this!
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Devora
8 months ago
I remember we talked about using telnet to check connectivity issues, but I'm not entirely sure if it's the best way to test SSL specifically.
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Coleen
8 months ago
Browsing to the ESM hostname from the agent seems like a smart move. That will give us a more direct test of the SSL/TLS connection and see if there are any issues there.
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Toshia
8 months ago
I'm leaning towards the ping command. That will at least tell us if we can reach the ESM server at all, which could help narrow down the problem.
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Pura
9 months ago
Hmm, I'm not sure about that. Checking if the Traps service is running seems like a good first step to me. We should make sure the agent is up and running before looking at the SSL/TLS connection.
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Lashunda
9 months ago
I think the telnet command is the way to go here. It should let us test the connection and see if there are any SSL/TLS issues.
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Renea
9 months ago
This looks tricky. I'll start by carefully listing out the given returns and volatilities from the chart before doing any calculations.
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Amie
2 years ago
Browsing to the ESM hostname from the agent's machine? That's a bold strategy, Cotton. Let's see if it pays off. (Option D)
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Emelda
2 years ago
User 3: Hopefully that will give us some insight into the communication problem.
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Lucina
2 years ago
User 2: Good idea, let's see if that helps with the SSL issue.
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Aleta
2 years ago
User 1: Let's try option D and browse to the ESM hostname.
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Alverta
2 years ago
Actually, browsing to the ESM hostname from the affected agent might also help in identifying the SSL problem.
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Danica
2 years ago
Haha, I bet the issue is that the agent is trying to connect to the server using a carrier pigeon. Option C is the answer, clearly!
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Ivan
2 years ago
User 3: Yeah, I think checking the connection using telnet is the right move.
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Hyun
2 years ago
User 2: I agree with Hyun, option A seems like the best troubleshooting step.
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Ressie
2 years ago
Haha, that's a funny thought! But I think option A is the way to go.
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Lucy
2 years ago
I disagree, I believe checking that the Traps service is running is the key step to troubleshoot this issue.
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Oliva
2 years ago
Hmm, I'm not sure Option A is the best approach. Wouldn't checking the Traps service status first be a better first step? (Option B)
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Arminda
2 years ago
Let's go ahead and check the Traps service status first.
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Lon
2 years ago
That's a good point. We can then try Option A if the service is running.
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Cassi
2 years ago
I think we should start by checking if the Traps service is running (Option B).
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Alverta
2 years ago
I think the troubleshooting step to determine if this is an SSL issue is to run the command: telnet (hostname) (port).
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Marshall
2 years ago
I agree, trying to establish a direct connection to the server is the best way to troubleshoot this. Option A is the clear choice here.
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Wynell
2 years ago
Option A seems like the way to go. Testing the connection directly should help us determine if it's an SSL issue.
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Nilsa
2 years ago
Hopefully running the telnet command will give us some insight into the problem.
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Jonelle
2 years ago
I agree, testing the connection directly is a good troubleshooting step.
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Pamella
2 years ago
Good idea, that should help us figure out if it's an SSL issue.
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Argelia
2 years ago
Let's try running the telnet command to test the connection.
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Mitsue
2 years ago
Sounds good, let's see if it's an SSL issue.
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Alyce
2 years ago
Let's try option A and see if we can test the connection.
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