Okay, let's think this through. We need to deploy the skills-based routing, so we'll want a solution that can handle both configuration changes and data updates. I'm leaning towards Change Sets and Data Loader as the best options here.
Did we cover how to do this with the standard deviation given? I vaguely recall something about using the formula \( \bar{x} \pm z \left( \frac{\sigma}{\sqrt{n}} \right) \), but I might be mixing things up.
Okay, I think I have an idea. The Trusted Subsystem pattern sounds promising - it could offload the security processing to a separate utility service and use SAML tokens to improve performance. I'll need to make sure I understand how that would work in practice.
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