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Oracle 1Z0-1064-22 Exam

Certification Provider: Oracle
Exam Name: Oracle B2B Service 2022 Implementation Professional
Duration: 90 Minutes
Number of questions in our database: 76
Exam Version: Jan. 26, 2023
1Z0-1064-22 Exam Official Topics:
  • Topic 1: Describe common SR processing activities/ Identify mechanisms of B2B Service customization
  • Topic 2: Explain B2B service integration architecture and mechanisms/ Describe the B2B Service security model
  • Topic 3: Perform Email set up a-ctivities (inbound setup, outbound setup, templates)/ Describe DCS architecture components (themes, templates, pages)
  • Topic 4: Describe entitlement concepts (coverage, milestones)/ Use Functional Setup Manager (FSM)
  • Topic 5: Describe Analytics concepts (infolets, subject areas, queries)/ Identify KM enablement activities (products/categories, security, features)
  • Topic 6: Describe DCS enablement activities (profiles, roles, authentication)/ Implement an SR assignment mapping
  • Topic 7: Configure a Service Request Category/ Describe DCS components (products, contact, KM, SR creator, admin)
  • Topic 8: Service Request (SR) Management/ Set up SR creation and handling
  • Topic 9: Create and Configure a DCS Application/ Advanced Configuration, Integration and Analytics
  • Topic 10: Identify common SR searches/ Use tools used to configure and customize B2B Service

Free Oracle 1Z0-1064-22 Exam Actual Questions

The questions for 1Z0-1064-22 were last updated On Jan. 26, 2023

Question #1

One of your service agents needs a new search filter on his Service Requests' list page.

How can the agent achieve this?

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Correct Answer: C

Question #2

If you want to disable the ability to delete activities for all users, what action should you perform?

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Correct Answer: D

Question #3

You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.

In which way can you enable the service requests to be shareable on Oracle Social Network?

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Correct Answer: B

Question #4

Which three types of data are included in the interaction associated with a normal call flow?

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Correct Answer: B, C, D

Question #5

What three things should you do once you have established a global default coverage?

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Correct Answer: A, B, D

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