Your customer noticed a message that sometimes appears when they are moving activities between resources. The message reads ''Soft skill mismatch'' and the customer wants it changed to read ''Resource does not meet Preferable work skill level''.
Which option fulfills that requirement?
A company has technicians in a local Austin office in the United States, which has been configured as a bucket within Oracle Field Service Cloud (OFSC).
They want all of their technicians to be able to work within the AUSTIN_SOUTHWEST work zone, but also need just the technicians Sandra Bernstein and Larry Johnson to be able to work within the AUSTIN_NORTHWEST work zone as well.
Which work zone configuration option meets these requirements?