Okta Certified Professional Exam - Topic 4 Question 46 Discussion

Actual exam question for Okta's Okta Certified Professional exam

Question #: 46
Topic #: 4

[All Okta Certified Professional Questions]

Is this an example of an Okta P1 level support ticket Issue?

Solution: The Okta service a down and NOT accessible to end users.

AYes

BNo

Show Suggested Answer

Suggested Answer: A

- Service is down and not accessible by users. - Service is slowed to such a degree that multiple users cannot log in, resulting in consistent ''page not found errors'' or similar. -Users cannot access an important business application like email, payroll, financial reporting, etc.

https://support.okta.com/help/s/article/Customer-Support-Ticket-Severity-Priority-Definition?language=en_US

by Lai at Feb 08, 2023, 04:15 PM

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Lennie

7 months ago

No way, this should be a P2 at most.

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Quinn

7 months ago

Wait, is it really that serious?

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German

7 months ago

I thought P1 was for critical issues only?

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Krystina

8 months ago

Agreed, can't access Okta at all.

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Devon

8 months ago

Definitely a P1 issue, service is down!

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Rosina

8 months ago

I'm a bit confused; could it be a P2 if there are workarounds? But if it's down completely, maybe it is P1.

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Eulah

8 months ago

I practiced a question like this before, and I think if it's affecting all users, it qualifies as P1.

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Viki

8 months ago

I'm not entirely sure, but I remember something about P1 tickets being related to major outages. This seems like one.

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Kasandra

8 months ago

I think this might be a P1 issue since the service is completely down for users. That sounds critical.

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Jesus

8 months ago

Hmm, I'm a bit unsure about this one. I was thinking maybe a Content Type feature could help, but I'm not sure if that would fully address the issue. I'll need to think this through a bit more.

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Bettina

8 months ago

Hmm, I'm not sure about this one. I know we need to disable native authentication, but I'm not familiar with the different configuration files in Splunk. I'll have to think this through carefully.

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Son

8 months ago

I'm pretty sure the statement is correct as is. The Intune client software requires admin privileges to install, so "No change is needed" seems like the right answer.

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