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Okta Certified Professional Exam - Topic 4 Question 46 Discussion

Is this an example of an Okta P1 level support ticket Issue?Solution: The Okta service a down and NOT accessible to end users.
A) Yes
B) No

Okta Certified Professional Exam - Topic 4 Question 46 Discussion

Actual exam question for Okta's Okta Certified Professional exam
Question #: 46
Topic #: 4
[All Okta Certified Professional Questions]

Is this an example of an Okta P1 level support ticket Issue?

Solution: The Okta service a down and NOT accessible to end users.

Show Suggested Answer Hide Answer
Suggested Answer: A

- Service is down and not accessible by users. - Service is slowed to such a degree that multiple users cannot log in, resulting in consistent ''page not found errors'' or similar. -Users cannot access an important business application like email, payroll, financial reporting, etc.

https://support.okta.com/help/s/article/Customer-Support-Ticket-Severity-Priority-Definition?language=en_US


by Lai at Feb 08, 2023, 04:15 PM

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Lennie
9 months ago
No way, this should be a P2 at most.
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Quinn
9 months ago
Wait, is it really that serious?
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German
9 months ago
I thought P1 was for critical issues only?
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Krystina
9 months ago
Agreed, can't access Okta at all.
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Devon
9 months ago
Definitely a P1 issue, service is down!
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Rosina
9 months ago
I'm a bit confused; could it be a P2 if there are workarounds? But if it's down completely, maybe it is P1.
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Eulah
9 months ago
I practiced a question like this before, and I think if it's affecting all users, it qualifies as P1.
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Viki
9 months ago
I'm not entirely sure, but I remember something about P1 tickets being related to major outages. This seems like one.
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Kasandra
10 months ago
I think this might be a P1 issue since the service is completely down for users. That sounds critical.
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Jesus
10 months ago
Hmm, I'm a bit unsure about this one. I was thinking maybe a Content Type feature could help, but I'm not sure if that would fully address the issue. I'll need to think this through a bit more.
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Bettina
10 months ago
Hmm, I'm not sure about this one. I know we need to disable native authentication, but I'm not familiar with the different configuration files in Splunk. I'll have to think this through carefully.
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Son
10 months ago
I'm pretty sure the statement is correct as is. The Intune client software requires admin privileges to install, so "No change is needed" seems like the right answer.
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