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Is this an example of an Okta P1 level support ticket Issue?
Solution: The Okta service a down and NOT accessible to end users.
Suggested Answer: A
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- Service is down and not accessible by users. - Service is slowed to such a degree that multiple users cannot log in, resulting in consistent ''page not found errors'' or similar. -Users cannot access an important business application like email, payroll, financial reporting, etc.
12 comments · newest first
LE
Lennie
12 months ago
No way, this should be a P2 at most.
QU
Quinn
12 months ago
Wait, is it really that serious?
GE
German
12 months ago
I thought P1 was for critical issues only?
KR
Krystina
1 year ago
Agreed, can't access Okta at all.
DE
Devon
1 year ago
Definitely a P1 issue, service is down!
RO
Rosina
1 year ago
I'm a bit confused; could it be a P2 if there are workarounds? But if it's down completely, maybe it is P1.
EU
Eulah
1 year ago
I practiced a question like this before, and I think if it's affecting all users, it qualifies as P1.
VI
Viki
1 year ago
I'm not entirely sure, but I remember something about P1 tickets being related to major outages. This seems like one.
KA
Kasandra
1 year ago
I think this might be a P1 issue since the service is completely down for users. That sounds critical.
JE
Jesus
1 year ago
Hmm, I'm a bit unsure about this one. I was thinking maybe a Content Type feature could help, but I'm not sure if that would fully address the issue. I'll need to think this through a bit more.
BE
Bettina
1 year ago
Hmm, I'm not sure about this one. I know we need to disable native authentication, but I'm not familiar with the different configuration files in Splunk. I'll have to think this through carefully.
SO
Son
1 year ago
I'm pretty sure the statement is correct as is. The Intune client software requires admin privileges to install, so "No change is needed" seems like the right answer.