What are the dimensions of TOTAL Performance?
The dimensions of TOTAL Performance are Effectiveness, Resiliency, and Agility. Effectiveness refers to achieving the desired outcomes. Resiliency is the ability to recover from setbacks and continue operations. Agility is the capacity to adapt quickly to changes and new opportunities. These three dimensions collectively ensure that an organization can perform well under various conditions and sustain its success over time. Reference:
ISO 9001:2015 - Quality management systems -- Requirements
COSO Enterprise Risk Management -- Integrating with Strategy and Performance
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