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After deploying the Netskope client to a number of devices, users report that the Client status indicates "Admin Disabled". User and gateway information is displayed correctly in the client configuration dialog
Why are clients installing in an "Admin Disabled" state in this scenario?
30 comments · newest first
NA
Nathan
6 months ago
A is likely. Admin control is crucial in these setups.
PA
Paola
6 months ago
I agree with B. Sync problems often lead to disabled states.
EL
Elbert
6 months ago
D seems plausible too. Missing mail ID can cause issues.
GI
Gilma
7 months ago
C could be it. Incorrect passwords mess things up.
FE
Fernanda
7 months ago
I think it's option A. Admin might have disabled them before.
EV
Eva
7 months ago
D is a common oversight in AD setups, could definitely cause this.
NA
Nan
8 months ago
I disagree, C seems more plausible if they entered the wrong password.
TA
Tandra
8 months ago
Ah, the age-old "Admin Disabled" mystery. Gotta love these Netskope client problems!
TA
Tamar
8 months ago
Hmm, I bet the admin just forgot to enable the devices. Classic IT move right there!
TR
Truman
8 months ago
D is the correct answer. No mail ID attribute in Active Directory means the user can't be authenticated properly.
SE
Selene
8 months ago
I'm going with C. The user's password being incorrect during enrollment would definitely cause this issue.
IS
Isreal
8 months ago
Option B seems the most likely. The user's identity not being synced to Netskope would explain the "Admin Disabled" status.
KA
Kallie
9 months ago
I recall that if there's no mail ID in Active Directory, it can cause issues, so D might be worth considering as well.
ME
Melodie
9 months ago
I'm not entirely sure, but I feel like the password issue in option C could be relevant if they had trouble during enrollment.
JO
Joesph
9 months ago
I think I saw a similar question where user identity sync issues caused problems, so B might be the right answer too.
NA
Narcisa
9 months ago
I'm not sure about this one. I'll need to review the Netskope client configuration and troubleshooting steps to figure out the most likely cause.
VI
Vicky
9 months ago
I'm leaning towards option A. If all the devices were previously disabled by the admin, that could explain the "Admin Disabled" status, even if the other info is displaying correctly.
EL
Elly
9 months ago
Okay, let me see. If the user and gateway info is displaying correctly, that suggests the device is connected to Netskope. So it's probably not an issue with the user's identity or password.
AN
Antonio
10 months ago
I remember something about the admin settings affecting client status, so option A could be a possibility.
AS
Ashleigh
10 months ago
I think B could be it too, especially if the sync is off.
AH
Ahmed
10 months ago
Sounds like A is the most likely reason.
HE
Hershel
10 months ago
I lean towards B. Identity sync issues are common.
BE
Beata
10 months ago
Wait, how can a user's account not have a mail ID? That's surprising!
ME
Mel
11 months ago
I'm a bit confused by this question. The information provided doesn't seem to clearly point to any of the answer choices.
LI
Lizbeth
11 months ago
Hmm, this seems like a tricky one. I'll need to think through the different options carefully.
TR
Trina
5 months ago
It's a tough call, but I agree with Kelvin. Missing attributes can really mess things up.
DE
Della
5 months ago
Don't forget option C. An incorrect password during enrollment could definitely result in "Admin Disabled."
KE
Kelvin
6 months ago
I lean towards option D. No mail ID in Active Directory might lead to this problem.
CA
Carri
6 months ago
True, but what about option B? If the user's identity isn't synced, that could cause issues too.
JO
Jolanda
6 months ago
I think option A makes sense. If all devices were disabled, that could explain it.