Netskope Exam NSK101 Topic 4 Question 27 Discussion

To create a service request ticket for a client-related issue using the Netskope client UI, you need to generate the client logs by right-clicking on the system tray icon and choosing Troubleshoot. This will open a window where you can select the option to Save Logs, which will create a zip file containing the client logs. You can then attach this file to your service request ticket and provide any relevant details about the issue. Choosing Save logs, Configuration, or Help will not generate the client logs, as they perform different functions, such as saving the current configuration, opening the settings menu, or opening the help page.Reference:[Netskope Client Troubleshooting].