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NCARB Project-Management Exam - Topic 1 Question 16 Discussion

A key Project Manager leaves an architectural firm halfway through a project. Several days of lost productivity pass while the new Project Manager determines the customized organization that the previous Project Manager used. The new Project Manager recommends implementing new office policies to create standards and quality control methods for the entire office.Which methods should be implemented? Check the four that apply.
A) review current processes and B) standardize work flow and D) measure performance and E) improve quality continuously
C) customize work flow
F) change the project delivery sequence

NCARB Project-Management Exam - Topic 1 Question 16 Discussion

Actual exam question for NCARB's Project-Management exam
Question #: 16
Topic #: 1
[All Project-Management Questions]

A key Project Manager leaves an architectural firm halfway through a project. Several days of lost productivity pass while the new Project Manager determines the customized organization that the previous Project Manager used. The new Project Manager recommends implementing new office policies to create standards and quality control methods for the entire office.

Which methods should be implemented? Check the four that apply.

Show Suggested Answer Hide Answer
Suggested Answer: A, B, D, E

Comprehensive Detailed Explanation:

Best practices in quality management include:

A . Reviewing existing methods to identify inefficiencies

B . Standardizing workflow to prevent variability and loss of knowledge

D . Measuring performance to track productivity and outcomes

E . Continuous improvement ensures the office adapts and grows

C is incorrect as customization contradicts standardization and is the root of the issue. F is a drastic step not warranted by the situation.


NCARB ARE 5.0 PjM Handbook -- Quality management and office standards

Ballast ARE 5 Review Manual -- Project Management tools and quality assurance

AIA Best Practices -- Office workflow documentation and training

by Detra at Jun 21, 2026, 06:21 AM

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Phyliss
5 hours ago
I’m a bit torn on whether to customize workflow or standardize it. I guess it depends on how flexible the team needs to be moving forward.
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Johanna
5 days ago
This reminds me of a practice question we did about quality control. I feel like improving quality continuously should definitely be one of the methods we choose.
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Rosendo
11 days ago
I’m not entirely sure, but I think standardizing workflow could help reduce confusion, especially since the new PM is trying to establish some order.
upvoted 0 times
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Argelia
16 days ago
I remember discussing the importance of reviewing current processes in class. It seems like a logical first step to understand what’s already in place.
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