NAHQ CPHQ Exam - Topic 3 Question 75 Discussion

Actual exam question for NAHQ's CPHQ exam

Question #: 75
Topic #: 3

[All CPHQ Questions]

A performance improvement council has been directed to set up a communication plan for spreading an innovative telehealth program throughout the healthcare system. Which of the following groups must the council include in the communication plan?

Amarket competitors

Badopter audiences

Cstate legislators

Dlocal media

Show Suggested Answer

Suggested Answer: B

When a performance improvement council sets up a communication plan for spreading an innovative telehealth program throughout a healthcare system, the plan must include adopter audiences. Adopter audiences are the various groups within the healthcare system that will need to adopt the new program, including clinicians, administrators, and other staff members who will be directly involved in or affected by the implementation.

Importance of Adopter Audiences: Engaging adopter audiences is crucial because their buy-in, understanding, and participation are essential for the successful adoption and integration of the telehealth program. Communication should be tailored to address their concerns, provide training, and outline the benefits of the innovation.

Comparison to Other Options:

A . market competitors: Involving market competitors in the communication plan is not appropriate, as they are external entities and could have conflicting interests.

C . state legislators: While state legislators may play a role in regulatory or policy support, they are not the primary focus of a communication plan aimed at internal adoption within the healthcare system.

D . local media: Local media can be useful for public relations and informing the broader community, but they are not directly involved in the adoption and implementation of the program within the healthcare system.

by Alaine at Feb 07, 2025, 03:47 PM

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Douglass

3 months ago

Not sure if all these groups are necessary...

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Joesph

3 months ago

Local media can help spread the word, for sure!

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Yvette

3 months ago

Wait, why would market competitors be involved?

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Jacquline

4 months ago

I think state legislators are crucial too.

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Lenita

4 months ago

Definitely need to include adopter audiences!

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Thaddeus

4 months ago

I vaguely recall something about market competitors being less relevant in this context. It seems like we should focus on those who will adopt the program.

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Cecily

4 months ago

Local media might be important too, but I feel like they are more for public awareness rather than direct implementation.

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Armando

4 months ago

I'm not so sure about including state legislators. I remember a practice question where they weren't considered essential for a communication plan.

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Yuriko

5 months ago

I think we should definitely include adopter audiences in the communication plan since they are the ones who will actually use the telehealth program.

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Bettina

5 months ago

Based on my understanding, the key is to identify the primary stakeholders the council needs to communicate with to drive adoption of the telehealth program. I think the "adopter audiences" option is the best answer here.

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Kerrie

5 months ago

I'm a little confused by the wording of the question. Are we supposed to identify all the groups the council should include, or just the most important one? I want to make sure I understand the task correctly.

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Dana

5 months ago

Okay, let me think this through. The council needs to spread the telehealth program, so they'll want to include the people who will actually adopt and use it. I'm guessing that's the "adopter audiences" option.

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Benedict

5 months ago

Hmm, I'm not totally sure about this one. I know the communication plan needs to reach the right audiences, but I'm not sure which specific groups are most important here.

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Desiree

5 months ago

This seems like a straightforward question about communication planning. I'm pretty confident I can identify the key stakeholders the council should include.

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Lavonne

12 months ago

Ooh, can we include the hospital's resident comedian in the communication plan? I hear they have some killer telehealth puns up their sleeve.

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Na

12 months ago

Hmm, I don't think C) market competitors need to be in the loop. Unless they're willing to collaborate, of course. This isn't a competition, it's about improving healthcare!

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Lera

11 months ago

B) local media

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Josefa

12 months ago

A) adopter audiences

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Vernice

1 year ago

I'm going with D) state legislators. They need to be aware of this initiative so they can support it and provide any necessary funding or regulations.

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