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NAHQ CPHQ Exam - Topic 3 Question 51 Discussion

Actual exam question for NAHQ's CPHQ exam
Question #: 51
Topic #: 3
[All CPHQ Questions]

Honest criticism is hard to take, particularly from a relative, a friend, an acquaintance, or a stranger. Resistance to lower-than-expected results is common and reasonable. It is not necessarily a sign of complacency or lack of commitment to high-quality, patient entered care. Most of the resistance comes in any two forms:

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Suggested Answer: A, B

by Veronika at Mar 18, 2024, 01:35 PM

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Rebeca
6 months ago
I think it’s more about how the feedback is delivered!
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Micheal
6 months ago
Data resistance can really skew results, for sure.
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Fannie
6 months ago
Wait, are we saying resistance is okay? Seems off.
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Marva
7 months ago
Totally agree, it's tough to hear criticism from loved ones.
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Nicholle
7 months ago
People resistance is definitely a thing.
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Linn
7 months ago
I’m a bit confused about the options. Could "none of these" be correct if we consider other forms of resistance not mentioned?
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Barbra
7 months ago
I feel like I’ve seen practice questions about this before, and "arguments about patients" could be a common reaction when feedback feels too subjective.
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Simona
7 months ago
I’m not entirely sure, but I think "data resistance" might relate to how we sometimes doubt the metrics used to evaluate care quality.
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Mitsue
8 months ago
I remember discussing how people often take criticism personally, especially from those close to them. It makes sense that "people resistance" could be a factor here.
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Matthew
8 months ago
This question is a bit confusing. I'm not sure I fully understand the distinction between the different types of resistance. I'll try to break it down and see if I can figure out the best answer.
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Tammara
8 months ago
I feel pretty confident about this question. The passage clearly outlines the two main forms of resistance, so I should be able to identify them correctly. I'll double-check my answer to make sure I'm not missing anything.
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Carole
8 months ago
Hmm, this is a tricky one. I'm not entirely sure about the difference between the answer choices. I'll need to think it through and try to eliminate the options that don't seem to fit the description.
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Gary
8 months ago
Okay, I think I've got this. The question is asking about the two main forms of resistance to honest criticism. I'll carefully consider the answer choices and select the ones that best fit the description.
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Erinn
8 months ago
This question seems straightforward, but I want to make sure I understand it fully before answering. I'll read through it carefully and think about the key points.
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Ashton
8 months ago
I'm a bit unsure about this one. I seem to recall that the throughput penalty is related to the number of members in the Security Group, but I can't remember if it's 5% per member or 1% per member. I'll need to carefully review the options and try to eliminate the ones that don't sound right.
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Troy
8 months ago
Okay, let me see here. I remember learning about these business rules in class. I believe the correct answers are A and B. The other options don't sound as relevant to the Customer Service Management baseline.
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Nickie
8 months ago
This seems like a straightforward question about audit document retention policies. I think the best approach is to carefully read through the options and consider which one most directly addresses the question of determining the retention policy.
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Tien
8 months ago
Hmm, this one looks tricky. I'll need to carefully examine the image and the answer choices to determine the best description.
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Carissa
2 years ago
I think data resistance can also play a big role in this, as some people may not want to face the facts.
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Alonso
2 years ago
Definitely, it's all about using that feedback to grow and improve.
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Charlena
2 years ago
I feel like resistance to criticism is natural, but it's important to try to learn from it.
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Carissa
2 years ago
I agree, but it can be difficult to receive criticism, especially from someone close to you.
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Alonso
2 years ago
I think honest criticism is important for improvement.
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