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NAHQ CPHQ Exam - Topic 2 Question 97 Discussion

Leadership wants to leverage technology as a strategy for improvement of patient safety. Which of the following best illustrates this is occurring?
B) Staff are unable to move past a required double check without a second staff member using their log-in.
A) A decrease is noted in the number of adverse events reported in the electronic incident reporting system.
C) There is an increase in workarounds recorded by the barcode medication administration system (BCMA).
D) There is less oral communication of the team, replaced by communication in the electronic medical record.

NAHQ CPHQ Exam - Topic 2 Question 97 Discussion

Actual exam question for NAHQ's CPHQ exam
Question #: 97
Topic #: 2
[All CPHQ Questions]

Leadership wants to leverage technology as a strategy for improvement of patient safety. Which of the following best illustrates this is occurring?

Show Suggested Answer Hide Answer
Suggested Answer: B

Comprehensive and Detailed Explanation From Exact Extract:

In the Patient Safety domain, leveraging technology for safety means implementing system-level design controls that prevent unsafe acts or enforce safety steps.

A required double check with dual log-in authentication is a strong process control that prevents a single user from bypassing a safety step, reducing the risk of medication errors.

A decrease in reported events (A) may reflect underreporting; increased workarounds (C) and reduced direct communication (D) are negative safety indicators.


NAHQ CPHQ Content Outline -- Patient Safety: Technology Integration and System Controls

NAHQ Healthcare Quality Competency Framework -- Patient Safety: Technology-Based Risk Prevention

by Tracey at Jul 01, 2026, 10:55 PM

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Detra
3 days ago
B seems concerning though. Less oral communication could lead to issues.
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Rosenda
8 days ago
Agreed, D shows real improvement in patient safety.
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Augustine
14 days ago
I think D is the best choice. Less adverse events means better safety.
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Abel
19 days ago
Workarounds in option C could indicate issues with the system, though.
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Luke
24 days ago
Really? I'm surprised that fewer incidents are being reported.
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Krystina
29 days ago
But what about option B? Less communication could be a problem.
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Antonio
1 month ago
I agree, less adverse events is a good sign!
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Iola
1 month ago
Option D shows real improvement in patient safety.
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Krystina
1 month ago
I feel like option C is a red flag. More workarounds usually mean the system isn’t working as intended, which doesn’t help patient safety.
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Herminia
2 months ago
I’m a bit confused about option A. Isn’t requiring a double check a safety measure, or could it be seen as a barrier?
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Carylon
2 months ago
I think option D sounds familiar from our practice questions. A decrease in adverse events definitely indicates improvement, right?
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Skye
2 months ago
I remember studying how technology can enhance patient safety, but I'm not sure if less communication is a good sign.
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