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NAHQ CPHQ Exam - Topic 2 Question 6 Discussion

Healthcare organizations' ability to deliver high-quality, patient-centered care to their members and patients depends in part on their understanding of basic customer service principles and their ability to integrate these principles into clinical settings. Healthcare organizations should pay attention to customer service for several reasons. Which of the following is NOT out of t hose reasons?
D) Existing patients and members are a valuable source of information healthcare organizations can use to learn how to improve what they do and reduce waste by eliminating services that are unnecessary or not valued
A) Better service translates into higher satisfaction for the patient and, subsequently, for the employer who pays most of the bills
B) As in any other service industry, a satisfied (and loyal) member or patient creates value over the course of a life time.
C) Poor customer service raises the risk of a negative ''grapevine effect''

NAHQ CPHQ Exam - Topic 2 Question 6 Discussion

Actual exam question for NAHQ's CPHQ exam
Question #: 6
Topic #: 2
[All CPHQ Questions]

Healthcare organizations' ability to deliver high-quality, patient-centered care to their members and patients depends in part on their understanding of basic customer service principles and their ability to integrate these principles into clinical settings. Healthcare organizations should pay attention to customer service for several reasons. Which of the following is NOT out of t hose reasons?

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Suggested Answer: D

by Mireya at May 09, 2022, 12:49 AM

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Phyliss
8 months ago
Isn't it obvious that poor service just drives people away?
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Sabra
9 months ago
A loyal patient really does create long-term value, for sure.
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Kris
9 months ago
Wow, I never thought about the "grapevine effect" like that!
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Gregoria
9 months ago
I think option D is a bit off, not all feedback is useful.
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Talia
9 months ago
Totally agree, better service means happier patients!
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Alton
9 months ago
I practiced a similar question where we talked about patient loyalty creating long-term value, so B seems like a strong reason to me.
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Jules
9 months ago
I think option C might be the one that doesn't fit, since the grapevine effect is more about reputation than direct service quality.
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Iola
9 months ago
I'm a bit unsure about which option is NOT a reason. I feel like all of them could be valid in some way.
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Lenna
9 months ago
I remember discussing how patient satisfaction directly impacts the financial health of a healthcare organization, so I think A makes sense.
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Tamera
9 months ago
I'm a bit confused here. If the SNMP settings are correct, why wouldn't the alerts be received? I'll need to double-check the options and see if I can spot the root cause.
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Glenn
9 months ago
This looks like a straightforward question about limiting the number of TKG clusters a tenant can provision. I think the answer is A - Restrict them by specifying a quota in Organization settings.
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Ilene
9 months ago
This reminds me of a practice question we did about load balancing. Maybe it's about service agents instead?
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Jarvis
9 months ago
This looks like a classic disaster recovery scenario for SAP HANA databases on Azure. I think the key is to minimize data loss, so I'd lean towards the HANA system replication options.
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Claribel
10 months ago
This looks like a pretty straightforward question. I'm pretty confident I can figure this out.
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Jina
10 months ago
I'm pretty sure the answer is C - schedules. That's where I've seen tag properties displayed before.
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