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NAHQ CPHQ Exam - Topic 2 Question 40 Discussion

Experts on delivering superior customer service suggest that healthcare organizations adopt the following principle/s:
A) Hire service-savvy people. Aptitude is everything, people can be taught technical skills and B) Establish high standards of customer service and D) Help staff cope better is a stressful atmosphere
C) Maintain a focus on facilities

NAHQ CPHQ Exam - Topic 2 Question 40 Discussion

Actual exam question for NAHQ's CPHQ exam
Question #: 40
Topic #: 2
[All CPHQ Questions]

Experts on delivering superior customer service suggest that healthcare organizations adopt the following principle/s:

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Suggested Answer: A, B, D

by Fannie at May 03, 2022, 03:30 PM

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Novella
8 months ago
Really? Can you teach service skills that easily?
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Odelia
9 months ago
Helping staff cope? Absolutely essential!
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Rikki
9 months ago
Facilities matter, but it’s not everything.
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Craig
9 months ago
High standards are a must in healthcare!
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Vivienne
9 months ago
Totally agree, hiring the right people is key!
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Lourdes
9 months ago
Helping staff cope in a stressful atmosphere seems relevant, especially in healthcare, but I don't remember if it was highlighted as a main principle.
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Heidy
9 months ago
I feel like maintaining a focus on facilities is important, but I wonder if it really impacts customer service as much as the other options.
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Adelaide
9 months ago
I think establishing high standards of customer service was emphasized in our practice questions, but I can't recall the specific examples we used.
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Lauran
9 months ago
I remember discussing how hiring service-savvy people is crucial, but I'm not sure if it's the only factor that matters.
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Fallon
9 months ago
Okay, I've got this. The auditor is required to design and apply tests of controls to discover significant deficiencies that could result in material misstatements. That's option A, the correct answer.
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Gail
9 months ago
This question seems straightforward. I think the answer is D - any of these options would be appropriate for small local governments in states without a financial audit requirement.
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Michell
9 months ago
Hmm, I'm not totally sure about this one. I know the basics of hash functions, but I'm not sure I can recall all the necessary properties off the top of my head.
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Laurene
9 months ago
I thought Capacity Organization might be correct at first, but it seems more related to grouping functions rather than monitoring capacity, so I'm leaning towards Capacity Management now.
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Vincent
10 months ago
Hmm, I'm a bit unsure about this one. I'll need to think through the different key types and how they relate to connecting data across tables.
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Val
10 months ago
Okay, let me see. I know a PHA and HAZOP are both important safety analyses, so the answer is probably one of those. I'll go with B to be safe.
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