Discuss NAHQ CPHQ Exam Topic 2 Question 26

One major difference between traditional quality assurance (QA) and quality improvement (QI) is that QI:

AStresses peer review, while QA focuses on the customer

BFocuses on the individual, while QA focuses on the process

CStresses management by objective, while QA stresses team management

DFocuses on the process, while QA focuses on individual performance

Suggested Answer: D

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13 comments · newest first

Latanya 11 months ago

Management by objective? That's a new one for me!

Lennie 12 months ago

Wait, are we sure about that focus on processes? Seems off.

Margarett 12 months ago

Totally agree, QI is more about improving systems!

Lashon 12 months ago

I thought QA was all about the customer, not just individuals.

Robt 1 year ago

QI really emphasizes the process over individual performance.

Jerlene 1 year ago

I feel like I might be mixing up the terms, but I thought QA was more about individual performance, so that could mean D is correct?

Gladys 1 year ago

I practiced a similar question where QI was described as being more about continuous improvement, which makes me lean towards D as well.

Kenneth 1 year ago

I'm not entirely sure, but I remember something about QA being more focused on the end product and QI on the methods used.

Gracia 1 year ago

I think QI is more about improving processes rather than just checking if things are done right, so maybe it's D?

Kiera 1 year ago

I'm a bit confused on this one. Do we need to install the Teams desktop client or is that not necessary? I'll have to double-check the question.

Yen 1 year ago

Hmm, this seems straightforward. I think the Microsoft 365 Roadmap would be the best tool to identify new features that have been released recently.

Rupert 1 year ago

Okay, let's see. We need to support internet, email, voice, and the inventory database. Signal strength and SNR are key factors, and we need to keep packet loss low. I think option A might be the best fit.

Elza 1 year ago

Okay, let me think this through. The question mentions electrical relays and a manufacturing facility, so I'm guessing the consultant should look at a system designed for industrial automation and control. SCADA seems like the most likely option.

NAHQ CPHQ Exam - Topic 2 Question 26 Discussion