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Microsoft MS-700 Exam - Topic 2 Question 127 Discussion

You have a Microsoft 365 E5 subscription that includes Teams.When a user named User! downloads and installs the new Teams desktop client on a Windows 10 device, the user receives the following error message:"We've run into an issue."You need to ensure that User! can install the new Teams desktop client.What should you do?
B) Download and install the WebView2 Runtime.
D) Clear the cache of the Teams desktop client.
A) Download and install the ASP.NET Core Runtime.
C) Start the Teams desktop client by using elevated permissions.

Microsoft MS-700 Exam - Topic 2 Question 127 Discussion

Actual exam question for Microsoft's MS-700 exam
Question #: 127
Topic #: 2
[All MS-700 Questions]

You have a Microsoft 365 E5 subscription that includes Teams.

When a user named User! downloads and installs the new Teams desktop client on a Windows 10 device, the user receives the following error message:

"We've run into an issue."

You need to ensure that User! can install the new Teams desktop client.

What should you do?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Kate at Jan 22, 2026, 12:43 PM

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Beckie
2 months ago
I’d suggest clearing the Teams cache before reinstalling.
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Karan
2 months ago
Could be a network issue. Check the internet connection.
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Hector
2 months ago
Maybe try running the installer as an admin?
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Alex
2 months ago
I think checking system requirements is a good start.
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Ora
4 months ago
Really? Just reinstalling? That seems too easy.
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Martha
4 months ago
Are you sure it's not a network issue?
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Jesusa
4 months ago
I had that error too, reinstalling fixed it for me!
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Keneth
4 months ago
Sounds like a permissions issue, maybe run as admin?
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Ines
5 months ago
Check if the device meets the system requirements.
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Thersa
5 months ago
Maybe User! should try downloading the client from the Microsoft Store instead of the website.
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Marisha
5 months ago
"We've run into an issue." Sounds like a classic case of 'have you tried turning it off and on again?'
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Kris
5 months ago
Verify the device's system requirements for the Teams desktop client.
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Suzan
5 months ago
Restart the device and try the installation again.
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Leonor
5 months ago
Check if the user has the necessary permissions to install the client.
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Millie
6 months ago
I wonder if reinstalling the app or checking for Windows updates could help. That seems like a common troubleshooting step.
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Hollis
6 months ago
Could it be related to permissions? I vaguely recall needing admin rights for certain installations.
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Gianna
7 months ago
I'm not entirely sure, but I feel like there was a similar question about clearing cache or resetting something in Teams.
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Vince
7 months ago
I think I remember something about checking system requirements for Teams. Maybe that's the first step?
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Na
7 months ago
Hmm, this is a tricky one. I'd start by gathering more information - maybe try to reproduce the error and see if there are any additional details or logs that could help identify the root cause.
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Na
7 months ago
Ah, I've seen this before. My first step would be to check the Teams admin center and see if there are any known issues or troubleshooting steps listed there.
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Shayne
7 months ago
Okay, let me think this through. I'd check the user's permissions and make sure they have the necessary rights to install the client. Maybe there's a policy or setting blocking the installation.
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Hester
7 months ago
Ugh, I hate when I get those vague error messages. I'd probably try uninstalling and reinstalling the client first, just to see if that resolves the issue.
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Elizabeth
8 months ago
Hmm, this seems like a common issue with Teams installations. I'd start by checking the device's system requirements and making sure it meets the minimum specs.
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Lakeesha
1 month ago
Also, try running the installer as an administrator. That might help!
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Ettie
2 months ago
Good point! Sometimes updates can fix installation issues.
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Barrie
2 months ago
Have you checked if Windows is up to date?
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