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Microsoft Exam MB-910 Topic 7 Question 30 Discussion

Actual exam question for Microsoft's MB-910 exam
Question #: 30
Topic #: 7
[All MB-910 Questions]

You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service.

What is a valid use case for Dynamics 365 Connected Customer Service?

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Suggested Answer: C

by Kristel at Jul 27, 2023, 05:19 AM

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Catherin
1 months ago
Analyzing customer sentiment in A is useful, but it doesn't address the 'connected' part of the solution. D is the way to go.
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Rose
5 days ago
I think D is definitely the most advanced and efficient option for improving customer service.
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Lore
6 days ago
That's true, it really helps in staying connected with customers and providing proactive service.
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Madelyn
10 days ago
It's a proactive approach to customer service that can really benefit the business.
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Laurene
15 days ago
That's true, predicting when a customer's equipment will need service can improve efficiency.
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Ben
18 days ago
But using IoT devices and AI to predict when equipment needs service is more 'connected'.
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Rene
19 days ago
I think analyzing customer sentiment is important for customer service.
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Alline
22 days ago
I agree, using IoT devices and AI to predict when equipment will need service is a great use case for Dynamics 365 Connected Customer Service.
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Reiko
2 months ago
B is interesting, but responding to issues on social media is more of a customer engagement function, not necessarily 'connected service'.
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Elenor
26 days ago
D) Use IoT devices and AI to predict when a customer's equipment will need service.
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Albina
1 months ago
B) Respond to and resolve customer issues by using social media.
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Alisha
2 months ago
A) Analyze customer sentiment from multiple sources.
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Jospeh
2 months ago
Haha, 'mixed reality' in option C sounds like something out of a sci-fi movie. I'll have to pass on that one.
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Yolando
8 days ago
Yeah, mixed reality does sound futuristic. I think option D is more practical.
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Johana
9 days ago
D) Use IoT devices and AI to predict when a customer's equipment will need service.
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Dante
11 days ago
B) Respond to and resolve customer issues by using social media.
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Richelle
12 days ago
A) Analyze customer sentiment from multiple sources.
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Lyda
21 days ago
Yeah, option C does sound futuristic. I think option D would be more practical for our business.
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Lennie
1 months ago
D) Use IoT devices and AI to predict when a customer's equipment will need service.
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Lanie
2 months ago
B) Respond to and resolve customer issues by using social media.
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Magnolia
2 months ago
A) Analyze customer sentiment from multiple sources.
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Gladys
2 months ago
I agree, D is the best option. Proactively anticipating customer needs is a core aspect of connected service.
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Britt
2 months ago
I agree, being able to anticipate and address issues before they become problems is key in providing excellent customer service.
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Merlyn
2 months ago
I think D is a great option too. Predicting when equipment will need service can really help improve customer satisfaction.
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Annabelle
3 months ago
Option D seems the most relevant as it uses IoT and AI to predict when equipment needs servicing, which aligns with the 'Connected Customer Service' concept.
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Marvel
1 months ago
True, responding to and resolving customer issues through social media is also important for connected customer service.
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Kenny
2 months ago
I think analyzing customer sentiment from multiple sources could also be really helpful in improving customer service.
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Marnie
2 months ago
I agree, using IoT devices and AI to predict maintenance needs can definitely improve customer service.
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Luisa
2 months ago
That's a great point! Option D does sound like a useful feature for predicting when equipment needs servicing.
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Goldie
3 months ago
I also think using IoT devices and AI to predict when a customer's equipment will need service is a valid use case. It can help us be proactive in addressing customer needs.
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Lorrie
3 months ago
I agree with Tammara. It's important to understand how customers feel about our products and services.
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Tammara
3 months ago
I think a valid use case for Dynamics 365 Connected Customer Service is to analyze customer sentiment from multiple sources.
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