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  • MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

Microsoft MB-910 Exam Questions

Status: RETIRED
Exam Name: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Exam Code: MB-910
Related Certification(s):
  • Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Certifications
  • Microsoft Dynamics 365 Certifications
Certification Provider: Microsoft
Actual Exam Duration: 45 Minutes
Number of MB-910 practice questions in our database: 159 (updated: 05-01-2026)
Expected MB-910 Exam Topics, as suggested by Microsoft :
  • Topic 1: Describe Dynamics 365 Customer Insights: In this topic, business owners gain knowledge of Customer Insights - Journeys to better understand customer interactions and campaigns. Additionally, it explores Customer Insights - Data, which emphasizes data collection and analysis for improved decision-making. This topic is pivotal for comprehending how to tailor customer experiences effectively.
  • Topic 2: Describe Dynamics 365 Sales: This section enables business owners to explore the core functionality of Sales within Dynamics 365, including lead and opportunity management. It also covers Sales capabilities and related apps, focusing on automation tools that optimize sales processes and foster efficient relationship management.
  • Topic 3: Describe Dynamics 365 Customer Service: Through this topic, business owners learn how to enhance service delivery by exploring Customer Service features, such as case management and self-service portals. Moreover, it describes Customer Service capabilities and related apps, highlighting tools for streamlining customer support operations.
  • Topic 4: Describe Dynamics 365 Field Service: This section focuses on the Field Service functionalities, such as work order management and resource scheduling. It further describes capabilities related to Field Service, emphasizing how these tools improve service delivery in field operations and strengthen customer satisfaction.
  • Topic 5: Explore the core capabilities of customer engagement apps in Dynamics 365: Business owners are introduced to the foundations of customer engagement apps, providing an understanding of unified data management and customer interaction tracking. Additionally, it highlights shared activities and integration options to ensure seamless operations across apps within the Dynamics 365 ecosystem.
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Yolando

2 months ago
PASS4SUCCESS practice tests were a game-changer for me. Focus on understanding the core concepts, not just memorizing facts.
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Buddy

3 months ago
Nerves hit hard before the test, but PASS4SUCCESS turned practice into confidence with targeted reviews; stay curious, stay persistent, you'll ace it.
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Taryn

3 months ago
Wow, aced the Dynamics 365 CE exam! Pass4Success really came through with relevant material. Couldn't have done it without them.
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Hannah

3 months ago
Excited to share that I passed the Dynamics 365 Fundamentals exam! The practice questions from Pass4Success were crucial. One question that puzzled me was about the Sales Features, specifically how to configure and use the Sales Accelerator. I wasn't entirely sure, but I still passed.
upvoted 0 times
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Josue

3 months ago
Just passed the MS Dynamics 365 CRM exam! Thanks Pass4Success for the spot-on practice questions. Saved me so much time!
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Carmen

4 months ago
I trembled at the thought of the questions, but PASS4SUCCESS's organized modules and mock tests made the concepts click, and you've got this—keep pushing forward.
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Santos

4 months ago
I just passed the Dynamics 365 Fundamentals exam, and the Pass4Success practice questions were a great resource. A challenging question was about Field Service, particularly how to use the Resource Scheduling Optimization feature. I wasn't confident in my answer, but I managed to get through.
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Dannie

4 months ago
The hardest part for me was understanding Customer Service vs Field Service workflows in the Dynamics 365 Fundamentals exam, plus tricky question formats on security roles. PASS4SUCCESS practice exams helped me spot patterns and explain concepts clearly in the explanations.
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Julene

5 months ago
My initial nerves about the exam were real, yet PASS4SUCCESS provided concise drills and real-world scenarios that boosted my calmness, so stay focused and you'll pass.
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Shenika

5 months ago
Passing the Microsoft Dynamics 365 Fundamentals CRM exam was a breeze with PASS4SUCCESS practice exams. My top tip? Manage your time wisely and don't get bogged down in any one section.
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Boris

5 months ago
Happy to announce that I passed the Dynamics 365 Fundamentals exam! The Pass4Success practice questions were incredibly helpful. One question that had me second-guessing was about the core capabilities of customer engagement apps, specifically how to use Dynamics 365 Customer Voice. Despite my doubts, I passed.
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Tracey

5 months ago
I was nervous about the CRM fundamentals, but PASS4SUCCESS gave structured practice and clear explanations that built my confidence, and you can do this too—believe in your prep and go for it.
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Aretha

5 months ago
New Microsoft Dynamics 365 CE certification in the bag! Pass4Success, your prep materials were a godsend. Thank you!
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Joesph

6 months ago
I passed the Dynamics 365 Fundamentals exam, thanks to the practice questions from Pass4Success. There was a question about Customer Service features, particularly around configuring the Knowledge Management system. I wasn't entirely sure, but I still succeeded.
upvoted 0 times
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Azzie

6 months ago
Just cleared the Dynamics 365 Fundamentals exam! The Pass4Success practice questions were essential. One tricky question was about customer insights, specifically how to use Customer Insights to segment customers effectively. I wasn't sure about the best approach, but I passed nonetheless.
upvoted 0 times
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Frederick

6 months ago
Successfully passed the MS Dynamics 365 CRM exam. Pass4Success, your questions were perfect. Saved me tons of time!
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Virgina

8 months ago
Aced the Dynamics 365 Fundamentals exam! Pass4Success's materials were invaluable. Thanks for the quick prep!
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Kristin

9 months ago
Microsoft Dynamics 365 CE certified! Pass4Success made my prep so efficient. Couldn't have done it without you!
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Wilson

11 months ago
How detailed were the questions on Dynamics 365 Customer Voice?
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Toi

11 months ago
Pass4Success's practice questions were spot-on for the Dynamics 365 CRM exam. Passed easily. Thank you!
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Juliann

12 months ago
Any tips for the licensing and pricing questions?
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Jeannine

1 year ago
Were there any questions on business process flows in Dynamics 365?
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Augustine

1 year ago
Cleared the MS Dynamics 365 Fundamentals exam with flying colors. Pass4Success, you're a game-changer!
upvoted 0 times
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Keva

1 year ago
How about questions on the Common Data Service (now Dataverse)?
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Paris

1 year ago
Did you encounter any questions about AI capabilities in Dynamics 365?
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Kayleigh

1 year ago
Just became Microsoft Dynamics 365 certified! Pass4Success's prep materials were key to my quick success. Thanks!
upvoted 0 times
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Leota

1 year ago
How detailed were the questions on security and data privacy?
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Annabelle

1 year ago
I passed the Dynamics 365 Fundamentals exam, and the Pass4Success practice questions were a big help. A challenging question was about the Sales Features, particularly how to set up and manage sales territories. I wasn't confident in my answer, but I made it through.
upvoted 0 times
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Emiko

1 year ago
Any questions on data analytics and reporting in Dynamics 365?
upvoted 0 times
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Veronique

1 year ago
Dynamics 365 CE exam success! Pass4Success made it possible with their accurate practice tests. Grateful for the help!
upvoted 0 times
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Stephaine

1 year ago
How about customization and configuration? Did that feature prominently in the exam?
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Reita

1 year ago
Excited to share that I passed the Dynamics 365 Fundamentals exam! The practice questions from Pass4Success were crucial. One question that threw me off was about Field Service, specifically how to configure the Connected Field Service feature. I wasn't entirely sure, but I still passed.
upvoted 0 times
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Evan

1 year ago
Were there any questions on mobile app functionalities for Dynamics 365?
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Rima

1 year ago
Passed my CRM certification thanks to Pass4Success. Their exam questions were right on target. Great resource!
upvoted 0 times
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Giovanna

1 year ago
How did you prepare for the exam? Any resources you found particularly helpful?
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Emily

1 year ago
I just passed the Dynamics 365 Fundamentals exam, and the Pass4Success practice questions were a great help. There was a question about the core capabilities of customer engagement apps, particularly around the use of Dynamics 365 Marketing. I was unsure about the specifics, but I managed to get through.
upvoted 0 times
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Merilyn

1 year ago
What about integration with other Microsoft products? Was that a significant part of the exam?
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Amie

1 year ago
Happy to announce that I passed the Dynamics 365 Fundamentals exam! The Pass4Success practice questions were invaluable. One question that puzzled me was about the Customer Service features, specifically the use of Omnichannel for Customer Service. I wasn't sure about the integration details, but I still passed.
upvoted 0 times
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Ashleigh

1 year ago
Pass4Success helped me nail the MS Dynamics 365 Fundamentals exam. Their questions were incredibly relevant. Thank you!
upvoted 0 times
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Leslee

1 year ago
Did you encounter any questions about marketing automation in Dynamics 365?
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Glenn

1 year ago
I passed the Microsoft Dynamics 365 Fundamentals exam, thanks to the practice questions from Pass4Success. A question that had me second-guessing was related to customer insights, particularly how to leverage AI-driven analytics to personalize customer experiences. Despite my doubts, I succeeded!
upvoted 0 times
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Peggy

1 year ago
How was the difficulty level of questions related to customer service functionalities?
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Lacresha

1 year ago
Thrilled to share that I passed the Dynamics 365 Fundamentals exam! The Pass4Success practice questions were spot on. One challenging question was about the Sales Features in Dynamics 365, specifically how to utilize the Sales Insights feature to predict customer behavior. I wasn't confident in my answer, but it worked out in the end.
upvoted 0 times
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Thaddeus

1 year ago
Wow, aced the Dynamics 365 CE exam! Pass4Success materials were a lifesaver. Highly recommend for quick prep.
upvoted 0 times
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Shawna

1 year ago
Congrats! I'm studying for it now. Any tips on sales automation questions? I'm struggling with the pipeline management concept.
upvoted 0 times
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Dalene

1 year ago
Just cleared the Dynamics 365 Fundamentals exam! The practice questions from Pass4Success were a lifesaver. There was a tricky question about the Field Service capabilities, particularly around scheduling and dispatching resources. I wasn't entirely sure about the best practices for optimizing resource allocation, but I still made it through.
upvoted 0 times
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Derick

1 year ago
Customer Voice questions focused on its integration with other Dynamics 365 apps. Understand how surveys can be used in different customer engagement scenarios.
upvoted 0 times
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Milly

2 years ago
I recently passed the Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) exam, and I must say, the Pass4Success practice questions were incredibly helpful. One question that stumped me was about the core capabilities of customer engagement apps, specifically how Dynamics 365 integrates with other Microsoft services like Power BI. Despite my uncertainty, I managed to pass!
upvoted 0 times
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Dean

2 years ago
Just passed the MS Dynamics 365 CRM exam! Thanks Pass4Success for the spot-on practice questions. Saved me so much time!
upvoted 0 times
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Abel

2 years ago
My exam experience was successful as I passed the Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) exam using Pass4Success practice questions. The exam included questions on Dynamics 365 Customer Voice capabilities. One question that I found challenging was about targeting customers by using segments and subscription lists. Despite my uncertainty, I was able to pass the exam.
upvoted 0 times
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Anglea

2 years ago
Just passed the Microsoft Dynamics 365 Fundamentals (CRM) exam! Be prepared for questions on lead management processes. You might encounter scenarios where you need to identify the correct stages in the lead-to-opportunity conversion. Study the default lead qualification process thoroughly. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
upvoted 0 times
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Jolanda

2 years ago
I passed the Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) exam with the help of Pass4Success practice questions. The exam covered topics like project planning and resource management capabilities. One question that stood out to me was related to resource skills and proficiency models. I wasn't completely sure of the answer, but I still managed to pass the exam.
upvoted 0 times
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Eden

2 years ago
Another important topic on the exam was the Sales module in Dynamics 365. Expect questions about the sales process, including lead qualification, opportunity management, and quote generation. Familiarize yourself with the sales pipeline stages and how to customize them. Pass4Success provided great practice materials that covered these areas comprehensively, which definitely contributed to my passing the exam.
upvoted 0 times
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Free Microsoft MB-910 Exam Actual Questions

Note: Premium Questions for MB-910 were last updated On 05-01-2026 (see below)

Question #1

A company uses Dynamics 365 Field Service.

You create a work order from a case. A field service administrator schedules the work order. A technician arrives at the site of the work order and is ready to begin work on time.

What is the status of the work order?

Reveal Solution Hide Solution
Correct Answer: A

https://docs.microsoft.com/en-us/dynamics365/field-service/work-order-status-booking-status

Question #2

You work as a technician and receive your work assignments by using cases in Dynamics 365 Sales.

You need to review the timeline for a case that you are managing. Which type of activity appears in the case timeline?

Reveal Solution Hide Solution
Correct Answer: C

https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-create-a- case

Question #3

A company is using Dynamics 365 Customer Service for case management.

The company must use entitlements to enforce limitations on customer ticket creation.

You need to design the entitlement terms.

Which two metrics should you use? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Reveal Solution Hide Solution
Correct Answer: A, B

Question #4

Your company uses Dynamics 365 Sales.

You need to prepare and send a quote to a customer. What are two possible ways to achieve the goal? NOTE: Each correct selection is worth one point.

Reveal Solution Hide Solution
Correct Answer: B, C

https://www.crmsoftwareblog.com/2019/09/creating-pdf-quotes-in-dynamics-365/

Question #5

A company plans to use Dynamics 365 Sales.

The company requires every Al feature related to sales be available.

You need to determine which solution to use.

Which solution should you identity?

Reveal Solution Hide Solution
Correct Answer: B

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