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Microsoft MB-910 Exam
- Topic 1: Describe project planning and resource management capabilities/ describe resource skills and proficiency models
- Topic 2: Describe the capabilities of Dynamics 365 Customer Voice/ Describe how to target customers by using segments and subscription lists
- Topic 3: Describe leads and the process for qualifying leads/ Describe processes and tools used for forecasting sales
- Topic 4: Describe Omnichannel for Customer Service/ Identify Dynamics 365 Marketing capabilities
- Topic 5: Identify common customer engagement features/ Describe the capabilities of LinkedIn Campaign Manager
- Topic 6: Describe resource management capabilities including skills, and proficiency models/ Describe options for managing documents by using SharePoint Online
- Topic 7: Describe inventory and asset management capabilities/ Describe event management features and capabilities
- Topic 8: Describe Dynamics 365 Customer Service components/ Describe the Dynamics 365 Sales lifecycle
- Topic 9: Describe cases, queues, and entitlements/ Describe capabilities for the Inspections feature
- Topic 10: Describe the capabilities of Dynamics 365 Customer Insights including audience insights/ Describe capabilities of Dynamics 365 Sales Insights
- Topic 11: Describe the lead generation and qualification process including lead scoring/ Describe the lifecycle of a work order including work order creation
- Topic 12: Describe customer asset management and preventive maintenance processes/ Describe the process for converting leads into projects
Free Microsoft MB-910 Exam Actual Questions
The questions for MB-910 were last updated On Nov. 30, 2023
A company is using Dynamics 365 Customer Service for case management.
The company must use entitlements to enforce limitations on customer ticket creation.
You need to design the entitlement terms.
Which two metrics should you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Sales representatives need a view of all of their customers and the statistics that relate to these customers.
You need to identify how to create visuals for sales representatives to analyze and compare the data for multiple accounts.
What are three possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A company uses Dynamics 365 Sales.
You disqualify a lead. On a later date, the lead shows interest in buying a product that the company sells.
You need to convert the lead to an opportunity and retain all available history.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Sales representatives need a view of all of their customers and the statistics that relate to these customers.
You need to identify how to create visuals for sales representatives to analyze and compare the data for multiple accounts.
What are three possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A company uses Dynamics 365 Sales and Dynamics 365 Customer Service.
The management team wants to understand the benefits of the Dynamics 365 App for Outlook.
You need to explain the available features.
Which two features should you explain?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
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