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Microsoft MB-910 Exam
- Topic 1: Describe project planning and resource management capabilities/ describe resource skills and proficiency models
- Topic 2: Describe the capabilities of Dynamics 365 Customer Voice/ Describe how to target customers by using segments and subscription lists
- Topic 3: Describe leads and the process for qualifying leads/ Describe processes and tools used for forecasting sales
- Topic 4: Describe Omnichannel for Customer Service/ Identify Dynamics 365 Marketing capabilities
- Topic 5: Identify common customer engagement features/ Describe the capabilities of LinkedIn Campaign Manager
- Topic 6: Describe resource management capabilities including skills, and proficiency models/ Describe options for managing documents by using SharePoint Online
- Topic 7: Describe inventory and asset management capabilities/ Describe event management features and capabilities
- Topic 8: Describe Dynamics 365 Customer Service components/ Describe the Dynamics 365 Sales lifecycle
- Topic 9: Describe cases, queues, and entitlements/ Describe capabilities for the Inspections feature
- Topic 10: Describe the capabilities of Dynamics 365 Customer Insights including audience insights/ Describe capabilities of Dynamics 365 Sales Insights
- Topic 11: Describe the lead generation and qualification process including lead scoring/ Describe the lifecycle of a work order including work order creation
- Topic 12: Describe customer asset management and preventive maintenance processes/ Describe the process for converting leads into projects
Free Microsoft MB-910 Exam Actual Questions
The questions for MB-910 were last updated On May. 22, 2023
A company uses Dynamics 365 Sales and Dynamics 365 Customer Service.
The management team wants to understand the benefits of the Dynamics 365 App for Outlook.
You need to explain the available features.
Which two features should you explain?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A company uses Dynamics 365 Sales.
The company must use Export to Excel to edit multiple records. Microsoft Dataverse must update automatically.
You need to select the option.
Which option should you select?
A company uses social media for marketing.
The company wants to use out-of-the-box Dynamics 365 Marketing functionality to streamline social media marketing.
You need to determine the supported social media activities.
Which action is supported?
A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs.
There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage.
You need to automate the survey process and streamline collection and analysis of responses.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Sales representatives need a view of all of their customers and the statistics that relate to these customers.
You need to identify how to create visuals for sales representatives to analyze and compare the data for multiple accounts.
What are three possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
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