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Microsoft MB-910 Exam Questions
- Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Certifications
- Microsoft Dynamics 365 Certifications
- Topic 1: Describe Dynamics 365 Customer Insights: In this topic, business owners gain knowledge of Customer Insights - Journeys to better understand customer interactions and campaigns. Additionally, it explores Customer Insights - Data, which emphasizes data collection and analysis for improved decision-making. This topic is pivotal for comprehending how to tailor customer experiences effectively.
- Topic 2: Describe Dynamics 365 Sales: This section enables business owners to explore the core functionality of Sales within Dynamics 365, including lead and opportunity management. It also covers Sales capabilities and related apps, focusing on automation tools that optimize sales processes and foster efficient relationship management.
- Topic 3: Describe Dynamics 365 Customer Service: Through this topic, business owners learn how to enhance service delivery by exploring Customer Service features, such as case management and self-service portals. Moreover, it describes Customer Service capabilities and related apps, highlighting tools for streamlining customer support operations.
- Topic 4: Describe Dynamics 365 Field Service: This section focuses on the Field Service functionalities, such as work order management and resource scheduling. It further describes capabilities related to Field Service, emphasizing how these tools improve service delivery in field operations and strengthen customer satisfaction.
- Topic 5: Explore the core capabilities of customer engagement apps in Dynamics 365: Business owners are introduced to the foundations of customer engagement apps, providing an understanding of unified data management and customer interaction tracking. Additionally, it highlights shared activities and integration options to ensure seamless operations across apps within the Dynamics 365 ecosystem.
Free Microsoft MB-910 Exam Actual Questions
Note: Premium Questions for MB-910 were last updated On Apr. 23, 2025 (see below)
You are a sales representative for a company.
Which Dynamics 365 Sales can you use to manage the sales pipeline?
An air conditioning company uses Dynamics 365 Field Service.
When a problem is detected with a customer's air conditioning system, a new case must be opened automatically.
You need to recommend a solution for the company. What should you recommend?
https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service
A company uses Dynamics 365 Sales and Dynamics 365 Customer Service apps. Technicians doing repair work should not have access to customer orders and invoices. You need to limit the technicians" access to data. Which feature should you use?
You use Customer Insights - Data.
You need to evaluate sales data to identity whether you are meeting business goals. Which object should you create to evaluate the data?
A company is using Dynamics 365.
The company plans to converse with customers through social media.
You need to recommend a solution that provides conversation with customers.
What should you recommend?
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