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Microsoft MB-910 Exam
- Topic 1: Describe project planning and resource management capabilities/ describe resource skills and proficiency models
- Topic 2: Describe the capabilities of Dynamics 365 Customer Voice/ Describe how to target customers by using segments and subscription lists
- Topic 3: Describe leads and the process for qualifying leads/ Describe processes and tools used for forecasting sales
- Topic 4: Describe Omnichannel for Customer Service/ Identify Dynamics 365 Marketing capabilities
- Topic 5: Identify common customer engagement features/ Describe the capabilities of LinkedIn Campaign Manager
- Topic 6: Describe resource management capabilities including skills, and proficiency models/ Describe options for managing documents by using SharePoint Online
- Topic 7: Describe inventory and asset management capabilities/ Describe event management features and capabilities
- Topic 8: Describe Dynamics 365 Customer Service components/ Describe the Dynamics 365 Sales lifecycle
- Topic 9: Describe cases, queues, and entitlements/ Describe capabilities for the Inspections feature
- Topic 10: Describe the capabilities of Dynamics 365 Customer Insights including audience insights/ Describe capabilities of Dynamics 365 Sales Insights
- Topic 11: Describe the lead generation and qualification process including lead scoring/ Describe the lifecycle of a work order including work order creation
- Topic 12: Describe customer asset management and preventive maintenance processes/ Describe the process for converting leads into projects
Free Microsoft MB-910 Exam Actual Questions
The questions for MB-910 were last updated On Apr. 19, 2024
A company implements Dynamics 365 Customer Service for their support desk.
Agents resolve issues based on their own personal experiences or they must try to recreate the problem. This is causing customer satisfaction issues as resolution time is longer than expected and not consistent.
You need to implement a solution to improve consistency of answers and ensure that agents can share their answers.
What should you implement?
Sales representatives need a view of all of their customers and the statistics that relate to these customers.
You need to identify how to create visuals for sales representatives to analyze and compare the data for multiple accounts.
What are three possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A company uses lead scoring models with Dynamics 365 Customer Insights - Journeys.
You need to identify actions that affect lead scores.
Which two actions should you identify? Each correct answer is a complete solution.
NOTE: Each correct selection is worth one point.
Sales representatives need a view of all of their customers and the statistics that relate to these customers.
You need to identify how to create visuals for sales representatives to analyze and compare the data for multiple accounts.
What are three possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
You are the resource manager for an electrical contractor that uses Dynamics 365 Project Operations.
You need to track information about electricians' qualifications professional licenses, and certifications. Which attribute should you use?
https://docs.microsoft.com/en-us/dynamics365/project-operations/resource-management/skills-proficiency- models
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