Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions

Microsoft MB-910 Exam

Exam Name: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Exam Code: MB-910
Related Certification(s):
  • Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Certifications
  • Microsoft Dynamics 365 Certifications
Certification Provider: Microsoft
Number of MB-910 practice questions in our database: 144 (updated: Jun. 04, 2024)
Expected MB-910 Exam Topics, as suggested by Microsoft :
  • Topic 1: Describe project planning and resource management capabilities/ describe resource skills and proficiency models
  • Topic 2: Describe the capabilities of Dynamics 365 Customer Voice/ Describe how to target customers by using segments and subscription lists
  • Topic 3: Describe leads and the process for qualifying leads/ Describe processes and tools used for forecasting sales
  • Topic 4: Describe Omnichannel for Customer Service/ Identify Dynamics 365 Marketing capabilities
  • Topic 5: Identify common customer engagement features/ Describe the capabilities of LinkedIn Campaign Manager
  • Topic 6: Describe resource management capabilities including skills, and proficiency models/ Describe options for managing documents by using SharePoint Online
  • Topic 7: Describe inventory and asset management capabilities/ Describe event management features and capabilities
  • Topic 8: Describe Dynamics 365 Customer Service components/ Describe the Dynamics 365 Sales lifecycle
  • Topic 9: Describe cases, queues, and entitlements/ Describe capabilities for the Inspections feature
  • Topic 10: Describe the capabilities of Dynamics 365 Customer Insights including audience insights/ Describe capabilities of Dynamics 365 Sales Insights
  • Topic 11: Describe the lead generation and qualification process including lead scoring/ Describe the lifecycle of a work order including work order creation
  • Topic 12: Describe customer asset management and preventive maintenance processes/ Describe the process for converting leads into projects
Disscuss Microsoft MB-910 Topics, Questions or Ask Anything Related

Currently there are no comments in this discussion, be the first to comment!

Free Microsoft MB-910 Exam Actual Questions

Note: Premium Questions for MB-910 were last updated On Jun. 04, 2024 (see below)

Question #1

A company uses lead scoring models with Dynamics 365 Customer Insights - Journeys.

You need to identify actions that affect lead scores.

Which two actions should you identify? Each correct answer is a complete solution.

NOTE: Each correct selection is worth one point.

Reveal Solution Hide Solution
Correct Answer: A, C

Question #2

A new salesperson has user access in Microsoft 365 and salesperson privileges in Dynamics 365 Sales.

The salesperson cannot recall the Dynamics 365 Sales app URL.

You need to provide a location where the user can access the app.

Which URL should you provide?

Reveal Solution Hide Solution
Correct Answer: A

Question #3

You create a survey by using Dynamics 365 Customer Voice.

You need to share the survey with customers.

What are three possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point

Reveal Solution Hide Solution
Correct Answer: C, D, E

Question #4

Customers submit suggestions, questions, and cases to a company by using the following channels:

* Submitting a case in a customer service portal.

* Emailing a support mailbox.

* Calling a telephone number.

The company has two departments. Each department has a defined list of agents. The company distributes all submissions to the correct department.

You need to show the agents how the submissions are stored.

Which format is used for the submissions?

Reveal Solution Hide Solution
Correct Answer: B

Question #5

Sales representatives need a view of all of their customers and the statistics that relate to these customers.

You need to identify how to create visuals for sales representatives to analyze and compare the data for multiple accounts.

What are three possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Reveal Solution Hide Solution
Correct Answer: B, C, D


Unlock Premium MB-910 Exam Questions with Advanced Practice Test Features:
  • Select Question Types you want
  • Set your Desired Pass Percentage
  • Allocate Time (Hours : Minutes)
  • Create Multiple Practice tests with Limited Questions
  • Customer Support
Get Full Access Now

Save Cancel