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Microsoft Exam MB-910 Topic 1 Question 67 Discussion

Actual exam question for Microsoft's MB-910 exam
Question #: 67
Topic #: 1
[All MB-910 Questions]

An air conditioning company uses Dynamics 365 Field Service.

When a problem is detected with a customer's air conditioning system, a new case must be opened automatically.

You need to recommend a solution for the company. What should you recommend?

Show Suggested Answer Hide Answer
Suggested Answer: C

https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service

by Adelaide at Mar 24, 2025, 01:33 PM

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Una
4 months ago
I believe Universal Resource Scheduling could help streamline the process for the company.
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Claribel
4 months ago
Ah, the age-old question - how to keep your cool when your AC isn't? Field Service Mobile (Option A) could be the chill solution!
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Tesha
3 months ago
I agree, it would make things much easier for the company.
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Adela
4 months ago
Option A) Field Service Mobile sounds like the way to go.
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Anna
4 months ago
I think Field Service Mobile could also be a good option for the company.
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Stephaine
4 months ago
Case management (Option E) is the way to go! Gotta keep those customer complaints organized, am I right?
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Yvonne
4 months ago
I agree with Monroe, Connected Field Service would be the best option for automatic case opening.
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Colton
4 months ago
I'm not sure why Universal Resource Scheduling (Option D) would be relevant for this scenario. Seems a bit random.
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Daniel
2 months ago
E) Case management
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Monte
2 months ago
C) Connected Field Service
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Latosha
2 months ago
B) Work orders
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Cherry
2 months ago
A) Field Service Mobile
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Alita
3 months ago
E) Case management
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Dwight
3 months ago
C) Connected Field Service
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Na
3 months ago
B) Work orders
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Helaine
3 months ago
A) Field Service Mobile
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Monroe
4 months ago
I think we should recommend Connected Field Service.
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Edna
4 months ago
Work orders (Option B) seem like the obvious choice here to manage the customer's air conditioning issues.
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Andree
5 months ago
Option C looks promising for connecting the air conditioning system with Dynamics 365 Field Service.
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Louann
4 months ago
E) Case management is important for tracking and resolving customer issues efficiently.
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Cathern
4 months ago
A) Field Service Mobile could also be useful for technicians to access information on the go.
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Penney
4 months ago
C) Connected Field Service sounds like the best option for integrating the air conditioning system with Dynamics 365 Field Service.
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