Microsoft Exam MB-910 Topic 2 Question 71 Discussion

Actual exam question for Microsoft's MB-910 exam

Question #: 71
Topic #: 2

[All MB-910 Questions]

A company is using Dynamics 365 Customer Service for case management.

The company must use entitlements to enforce limitations on customer ticket creation.

You need to design the entitlement terms.

Which two metrics should you use? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

ANumber of hours

BNumber of cases

CInitial response time

DHours of service

Show Suggested Answer

Suggested Answer: A, B

by Ahmed at Jul 04, 2025, 07:13 AM

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Mira

2 hours ago

I believe Hours of service should also be considered. It's important to set clear limitations on when the service is available.

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Tammy

2 days ago

I agree with Arlette. Number of cases can help us track the workload and Initial response time is crucial for customer satisfaction.

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Arlette

8 days ago

I think we should use Number of cases and Initial response time as metrics.

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Pamella

13 days ago

I think B) Number of cases and D) Hours of service are the way to go. Limiting the number of cases and the hours of service seems like a logical way to enforce the entitlement terms.

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