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Microsoft MB-310 Exam - Topic 1 Question 130 Discussion

A company uses Microsoft Dynamics 365 Finance. You are evaluating delinquent customers. You examine aging balances and determine that a customer's balance must be written off.You need to use journal lines to perform the write-off process.Which two journal line types will be created? Each correct answer presents part of the solution.NOTE: Each correct selectin is worth one point.
A) Item transaction entry and B) General ledger entry
C) Not sufficient funds (NSF) payment entry
D) Customer entry

Microsoft MB-310 Exam - Topic 1 Question 130 Discussion

Actual exam question for Microsoft's MB-310 exam
Question #: 130
Topic #: 1
[All MB-310 Questions]

A company uses Microsoft Dynamics 365 Finance. You are evaluating delinquent customers. You examine aging balances and determine that a customer's balance must be written off.

You need to use journal lines to perform the write-off process.

Which two journal line types will be created? Each correct answer presents part of the solution.

NOTE: Each correct selectin is worth one point.

Show Suggested Answer Hide Answer
Suggested Answer: A, B

by Kristofer at Apr 08, 2026, 04:04 AM

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Bettina
28 days ago
I agree, but isn't D) Customer entry also needed?
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Francene
1 month ago
Definitely B) General ledger entry. That's a must for write-offs.
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Avery
2 months ago
I’m leaning towards General ledger entry and Customer entry, but I need to double-check if NSF payment entry could also be involved.
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Asuncion
2 months ago
I'm a bit confused; I feel like Item transaction entry could be relevant, but it doesn't seem right for this scenario.
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Howard
2 months ago
I remember practicing a similar question, and I think the Customer entry is definitely one of the types we need for write-offs.
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Herminia
2 months ago
I think the write-off process involves creating a General ledger entry, but I'm not sure about the second one.
upvoted 0 times
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