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Microsoft MB-240 Exam - Topic 9 Question 54 Discussion

Actual exam question for Microsoft's MB-240 exam
Question #: 54
Topic #: 9
[All MB-240 Questions]

A customer experience manager wants to share a technician's phone number with a customer. The customer needs to be able to see the phone number in the customer experience portal and be able to communicate directly with the technician.

The customer reports that they are not able to see the phone number in the portal.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Show Suggested Answer Hide Answer
Suggested Answer: A, E

by Mozell at Jan 22, 2024, 08:20 AM

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Moon
4 months ago
What if the customer is on the exclusion list? That could be a problem too.
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Tiera
4 months ago
Totally agree, both options seem necessary to fix this!
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Sophia
4 months ago
Wait, why would the customer not see the number? Sounds odd.
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Altha
4 months ago
I think updating the Show Resource Phone to Yes is key!
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Ira
4 months ago
You definitely need to check if the Main Phone field is filled out.
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Lashon
5 months ago
I’m leaning towards verifying the Main Phone field is populated. It seems logical that if it’s empty, the customer wouldn’t see the number.
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Crista
5 months ago
I feel like updating the Show Resource Phone setting could be key, but I can't recall if it was specifically mentioned in our notes.
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Luisa
5 months ago
I think we practiced a similar question where we had to adjust communication settings. Ensuring the Communication Type is set to Both seems like a good option.
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Eladia
5 months ago
I remember we discussed the importance of checking the exclusion list in class, but I'm not entirely sure if that's the first step here.
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Lemuel
5 months ago
I'm feeling confident about this one. Based on the information provided, I think the best approach is to check the customer's communication preferences and make sure the technician's phone number is visible in the portal. I'll select the corresponding options.
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Janna
5 months ago
This seems like a pretty standard customer support question. I'll just quickly scan the options and select the two that seem most relevant to the issue described. No need to overthink it.
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Armanda
5 months ago
Okay, I think I've got a good handle on this. The key is to verify the customer's communication settings and ensure the technician's phone number is properly populated. I'll start with the exclusion list and work my way through the options.
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Erasmo
5 months ago
Hmm, I'm a bit unsure about this one. There are a few different options, and I want to make sure I understand the context fully before selecting my answers. I'll need to re-read the question and think through the potential causes.
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Eugene
5 months ago
This looks like a straightforward question about troubleshooting a customer's inability to see a technician's phone number in a portal. I'll need to carefully read through the options and think about the logical steps to resolve the issue.
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Lashawna
5 months ago
This looks like a straightforward SSL/TLS certificate issue. I think the key is to ensure the certificate chain is properly configured on the Citrix ADC.
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Melda
6 months ago
Okay, I've got a strategy here. I'm going to eliminate the options that don't seem quite right, and then choose the one that best matches my understanding of how drive failures affect database operations.
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Launa
6 months ago
Hampel sounds familiar, but didn't it build on the Cadbury? I'm confused about which one really sets the main guidelines now.
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Earnestine
2 years ago
Haha, yeah, can't forget that one. It's like the old IT joke - 'Have you tried turning it off and on again?'
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Johnna
2 years ago
Absolutely. And don't forget to update the 'Show Resource Phone' setting in the customer portal. That's a critical piece of the puzzle.
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Rikki
2 years ago
And we need to ensure the customer's communication preference is set to Allowed.
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Gladys
2 years ago
Agreed. We should also verify that the Main Phone field is populated.
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Lenna
2 years ago
Let's not forget to update the 'Show Resource Phone' setting in the customer portal.
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Elly
2 years ago
Yes, we should also ensure the customer's Communication Type is set to Both.
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Mollie
2 years ago
I think we should verify that the customer is not on the exclusion list.
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Kristel
2 years ago
I agree with that. And we should also check that the customer is not on any exclusion list, which could be preventing them from seeing the phone number. That's an important step.
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Milly
2 years ago
This is an interesting question. I think the key is to ensure the customer's communication preferences are set up correctly. We should definitely verify that the main phone field is populated and that the customer's communication type is set to 'Both'.
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