Microsoft Exam MB-240 Topic 9 Question 54 Discussion

Actual exam question for Microsoft's MB-240 exam

Question #: 54
Topic #: 9

A customer experience manager wants to share a technician's phone number with a customer. The customer needs to be able to see the phone number in the customer experience portal and be able to communicate directly with the technician.

The customer reports that they are not able to see the phone number in the portal.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

AVerify that the customer is nor on the exclusion list.

BEnsure the customers Communication Type is set to Both

CWithin the Customer Portal, update Show Resource Phone to Yes.

DVerify that the Main Phone field is populated.

EEnsure the customer's communication preference is set to Allowed

Show Suggested Answer

Suggested Answer: A, E

by Mozell at Jan 22, 2024, 08:20 AM

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Earnestine

2 days ago

Haha, yeah, can't forget that one. It's like the old IT joke - 'Have you tried turning it off and on again?'

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Johnna

3 days ago

Absolutely. And don't forget to update the 'Show Resource Phone' setting in the customer portal. That's a critical piece of the puzzle.

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Kristel

4 days ago

I agree with that. And we should also check that the customer is not on any exclusion list, which could be preventing them from seeing the phone number. That's an important step.

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Milly

5 days ago

This is an interesting question. I think the key is to ensure the customer's communication preferences are set up correctly. We should definitely verify that the main phone field is populated and that the customer's communication type is set to 'Both'.

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