You are a Field Service resource manager for Contoso, Ltd. and are setting up characteristics for field
technicians who are responsible for repairs on rental equipment.
Work performed on certain types of backhones, trenchers, and excavating equipment requires different attributes to be identified for proper work order assignment and scheduling.
Which two characteristics are valid? Each correct answer presents a complete solution.
Your client recently started using the inspections functionality in Microsoft Dynamics 365 Field Service. The client has many instances where work orders are not required for carrying out inspections. You need to provide a solution so that field technicians can carry out inspections without work orders. What should you do?
A dispatcher asked you to customize Fulfillment Preferences in Dynamics 365 Field Service to influence how the schedule assistant displays results for single-day requirements. You need to create a fulfillment preference.
Solution: Intervals define the time slots for displaying schedule assistant results and influence the start time for subsequent bookings. Does this meet the goal?
Your customer wants their technicians to use Dynamics 365 Remote Assist. The appropriate licenses have been secured. You need to ensure the technicians can use Remote Assist. What must the Bookable Resource Type be set to?
You are setting up a new incident type that will contain three service tasks and two products. None of your existing service tasks, services or products will work for this incident type.
You need to create this new incident type.
Which three steps are required? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
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