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Microsoft MB-240 Exam

Exam Name: Microsoft Dynamics 365 Field Service Functional Consultant
Exam Code: MB-240
Related Certification(s):
  • Microsoft Dynamics 365 Certifications
  • Microsoft Dynamics 365 Field Service Functional Consultant Associate Certifications
Certification Provider: Microsoft
Number of MB-240 practice questions in our database: 159 (updated: May. 18, 2024)
Expected MB-240 Exam Topics, as suggested by Microsoft :
  • Topic 1: Configure Field Service Applications/ Configure and Manage Bookable
  • Topic 2: Enable Mapping Functionality/ Configure Entity Geocoding/ Determine Address Type to Use
  • Topic 3: Set Up Bookable Resource Categories, Characteristics, and Resource Pay Types/ Enable Mapping Functionality
  • Topic 4: Define Start and End Locations for Resources/ Set Up Bookable Resource Territories/ Integrate Other Tools With Field Service
  • Topic 5: Integrate Other Tools with Field Service/ Determine Opportunities for Glympse with Connected Field Service
  • Topic 6: Determine and Configure Field Service Security Roles/ Determine and Configure Skill Types/ Determine and Configure Resource Scheduling Options
  • Topic 7: Identify and Configure Field Service Entities/ Determine and Configure Product and Service Categories
  • Topic 8: Configure Territories and Organizational Units, Characteristics and Skills, Proficiency Models
  • Topic 9: Implement Resource Roles and Categories/ Configure Product and Service Pricing/ Determine Uses for Twilio
  • Topic 10: Create a Product or Service/ Configure Minimum Charge Amount and Duration/ Associate Products and Services With Price Lists
  • Topic 11: Add Products and Services to Incidents/ Determine when a Product has a Default List Price and a Work Order Price List
  • Topic 12: Set Up Price List Validity Dates/ Configure Bookable Resources/ Manage Bookable Resources/ Enable Mapping Functionality
  • Topic 13: Configure Entity Geocoding, Bookable Resources, Entity Geocoding/ Determine Address Type to Use, Uses for Twilio, Address Type to Use
  • Topic 14: Set Up Bookable Resource Categories, Characteristics, and Resource Pay Types, Territories/ Determine Opportunities for Glympse with Connected Field Service
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Free Microsoft MB-240 Exam Actual Questions

Note: Premium Questions for MB-240 were last updated On May. 18, 2024 (see below)

Question #1

You are implementing a Microsoft Dynamics 365 Field Service solution for a client

The client needs to be able to view the Parent Asset and Master Asset when the Primary Incident Customer Asset is associated to a work order. The asset data should not be stored directly on the work order. It should only be visible when the Customer Asset is selected.

Solution:

1. Create a quick view form on the Customer Asset.

2. Add the Parent Asset and Master Asset to the new quick view form.

3. Add the Customer Asset quick view form to the work order.

4. Publish the customizations.

Does this meet the goal?

Reveal Solution Hide Solution
Correct Answer: A

Question #2

You are implementing a Microsoft Dynamics 365 Field Service solution for a client.

The client needs to be able to view the Parent Asset and Master Asset when the Primary Incident Customer Asset is associated to a work order. The asset data should nor be stored directly on the work order. It should only be visible when the Customer Asset is selected.

Solution:

1. Create the Parent Asset and Master Asset on the work order.

2. Use a business rule to populate the fields from the Customer Asset.

Does this meet the goal?

Reveal Solution Hide Solution
Correct Answer: B

Question #3

You are implementing a Microsoft Dynamics 365 Field Service solution for a client

The client needs to be able to view the Parent Asset and Master Asset when the Primary Incident Customer Asset is associated to a work order. The asset data should not be stored directly on the work order. It should only be visible when the Customer Asset is selected.

Solution:

1. Create a quick view form on the Customer Asset.

2. Add the Parent Asset and Master Asset to the new quick view form.

3. Add the Customer Asset quick view form to the work order.

4. Publish the customizations.

Does this meet the goal?

Reveal Solution Hide Solution
Correct Answer: A

Question #4

You are the lead consultant on a Dynamics 365 Field Service implementation for an automotrve repair company.

The company wants to be able to create work orders from customer emails using the Field Service app for Microsoft Outlook.

What are two ways to do this? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

After selecting the field Service app icon on the email select the Work orders tab and select the plus icon to manually create a work order

Reveal Solution Hide Solution
Correct Answer: A, B

Question #5

Your organization is planning to implement Field Service mobile app based on the Microsoft Power Platform. You need to install this app on a mobile device and test it.

What are the two prerequisites for installing the mobile app? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Reveal Solution Hide Solution
Correct Answer: C, D


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