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Microsoft MB-240 Exam Questions
- Microsoft Dynamics 365 Certifications
- Microsoft Dynamics 365 Field Service Functional Consultant Associate Certifications
- Topic 1: Configure Field Service Applications: In this topic, the Microsoft consultant gains expertise in configuring core Field Service components, establishing product and service pricing, and managing bookable resources. The topic emphasizes setting up scheduling for multiple resources while ensuring seamless integration with other tools.
- Topic 2: Manage Work Orders and Customer Assets: This section enables the Microsoft consultant to efficiently configure the work order lifecycle and manage incidents, agreements, and inspections. Key focus areas include creating and managing work orders while configuring customer assets.
- Topic 3: Schedule and Dispatch Work Orders: Microsoft consultants delve into managing scheduling options, customizing schedule boards, and configuring the schedule assistant. Proficiency in Universal Resource Scheduling ensures consultants can optimize resource allocation and scheduling processes.
- Topic 4: Manage the Field Service Mobile App: In this topic, the Microsoft consultant learns to deliver work orders effectively using the Field Service mobile app. This includes configuring and setting up the app to ensure it supports seamless field operations, a necessary skill for exam success.
- Topic 5: Manage Inventory and Purchasing Using the Built-In Inventory Management System: This topic equips the Microsoft consultant with the knowledge to manage inventory, warehouses, purchasing, and product returns.
- Topic 6: Implement Microsoft Power Platform: The focus here is on configuring model-driven apps, creating custom apps, and automating workflows. These skills empower Microsoft consultants to extend Field Service functionalities, a critical area to demonstrate competence in the exam.
Free Microsoft MB-240 Exam Actual Questions
Note: Premium Questions for MB-240 were last updated On Apr. 17, 2025 (see below)
You are a Field Service resource manager for Contoso, Ltd. and are setting up characteristics for field
technicians who are responsible for repairs on rental equipment.
Work performed on certain types of backhones, trenchers, and excavating equipment requires different attributes to be identified for proper work order assignment and scheduling.
Which two characteristics are valid? Each correct answer presents a complete solution.
Your client recently started using the inspections functionality in Microsoft Dynamics 365 Field Service. The client has many instances where work orders are not required for carrying out inspections. You need to provide a solution so that field technicians can carry out inspections without work orders. What should you do?
A dispatcher asked you to customize Fulfillment Preferences in Dynamics 365 Field Service to influence how the schedule assistant displays results for single-day requirements. You need to create a fulfillment preference.
Solution: Intervals define the time slots for displaying schedule assistant results and influence the start time for subsequent bookings. Does this meet the goal?
Your customer wants their technicians to use Dynamics 365 Remote Assist. The appropriate licenses have been secured. You need to ensure the technicians can use Remote Assist. What must the Bookable Resource Type be set to?
You are setting up a new incident type that will contain three service tasks and two products. None of your existing service tasks, services or products will work for this incident type.
You need to create this new incident type.
Which three steps are required? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
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