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Microsoft MB-240 Exam

Certification Provider: Microsoft
Exam Name: Microsoft Dynamics 365 Field Service Functional Consultant
Number of questions in our database: 159
Exam Version: Mar. 25, 2024
MB-240 Exam Official Topics:
  • Topic 1: Configure Field Service Applications/ Configure and Manage Bookable
  • Topic 2: Enable Mapping Functionality/ Configure Entity Geocoding/ Determine Address Type to Use
  • Topic 3: Set Up Bookable Resource Categories, Characteristics, and Resource Pay Types/ Enable Mapping Functionality
  • Topic 4: Define Start and End Locations for Resources/ Set Up Bookable Resource Territories/ Integrate Other Tools With Field Service
  • Topic 5: Integrate Other Tools with Field Service/ Determine Opportunities for Glympse with Connected Field Service
  • Topic 6: Determine and Configure Field Service Security Roles/ Determine and Configure Skill Types/ Determine and Configure Resource Scheduling Options
  • Topic 7: Identify and Configure Field Service Entities/ Determine and Configure Product and Service Categories
  • Topic 8: Configure Territories and Organizational Units, Characteristics and Skills, Proficiency Models
  • Topic 9: Implement Resource Roles and Categories/ Configure Product and Service Pricing/ Determine Uses for Twilio
  • Topic 10: Create a Product or Service/ Configure Minimum Charge Amount and Duration/ Associate Products and Services With Price Lists
  • Topic 11: Add Products and Services to Incidents/ Determine when a Product has a Default List Price and a Work Order Price List
  • Topic 12: Set Up Price List Validity Dates/ Configure Bookable Resources/ Manage Bookable Resources/ Enable Mapping Functionality
  • Topic 13: Configure Entity Geocoding, Bookable Resources, Entity Geocoding/ Determine Address Type to Use, Uses for Twilio, Address Type to Use
  • Topic 14: Set Up Bookable Resource Categories, Characteristics, and Resource Pay Types, Territories/ Determine Opportunities for Glympse with Connected Field Service
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Free Microsoft MB-240 Exam Actual Questions

The questions for MB-240 were last updated On Mar. 25, 2024

Question #1

You are implementing a Microsoft Dynamics 365 Field Service solution for a client

The client needs to be able to view the Parent Asset and Master Asset when the Primary Incident Customer Asset is associated to a work order. The asset data should not be stored directly on the work order. It should only be visible when the Customer Asset is selected.

Solution:

1. Create the Parent Asset and Master Asset on the work order.

2. Use Microsoft Power Automate to populate fields when the Customer Asset contains data.

Does this meet the goal?

Reveal Solution Hide Solution
Correct Answer: B

Question #2

You are implementing a Microsoft Dynamics 365 Field Service solution for a client

The client needs to be able to view the Parent Asset and Master Asset when the Primary Incident Customer Asset is associated to a work order. The asset data should not be stored directly on the work order. It should only be visible when the Customer Asset is selected.

Solution:

1. Create a quick view form on the Customer Asset.

2. Add the Parent Asset and Master Asset to the new quick view form.

3. Add the Customer Asset quick view form to the work order.

4. Publish the customizations.

Does this meet the goal?

Reveal Solution Hide Solution
Correct Answer: A

Question #3

Your organization wants to use the new Microsoft Dynamics 365 Field Service mobile app. You need to install this app for the technicians.

In order to run the initial tests, you install the mobile app and connect with the Sandbox environment to verify that everything is working as expected.

Now, you want to connect the mobile app to the Production environment

Which two actions should you take? Each correct answer presents a part of the solution.

NOTE: Each correct selection is worth one point

Reveal Solution Hide Solution
Correct Answer: B, D

Question #4

A customer experience manager wants to share a technician's phone number with a customer. The customer needs to be able to see the phone number in the customer experience portal and be able to communicate directly with the technician.

The customer reports that they are not able to see the phone number in the portal.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Reveal Solution Hide Solution
Correct Answer: A, E

Question #5

You are the Dynamics 365 Field Service technician manager for Contoso Ltd.

Your customers are indicating they are being double invoiced for certain work orders They are receiving the quarterly invoice, and another invoice after the service is performed.

You need the system to automatically handle these scenarios, while still sending out invoices for work orders that are not generated from an agreement.

What should you do to avoid double billing your customers that have agreements?

Reveal Solution Hide Solution
Correct Answer: D


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