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Microsoft MB-240 Exam - Topic 3 Question 89 Discussion

You have configured Microsoft Dynamics 365 Customer Voice, along with Dynamics 365 Field Service. Your manager wants to add the customer's First Name, Last Name, and Work Order Number to the survey. In which two survey elements can you add these variables? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.
A) Section description and D) Post-survey message heading
B) Survey header
C) Footer text

Microsoft MB-240 Exam - Topic 3 Question 89 Discussion

Actual exam question for Microsoft's MB-240 exam
Question #: 89
Topic #: 3
[All MB-240 Questions]

You have configured Microsoft Dynamics 365 Customer Voice, along with Dynamics 365 Field Service. Your manager wants to add the customer's First Name, Last Name, and Work Order Number to the survey. In which two survey elements can you add these variables? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Show Suggested Answer Hide Answer
Suggested Answer: A, D

by Jeannetta at Aug 03, 2025, 12:21 PM

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Susana
6 months ago
I thought Footer text was an option too, but I guess not?
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King
6 months ago
Wait, can you really add them to the Survey header? Sounds off.
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Raymon
6 months ago
You can add variables to the Section description and Survey header.
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Francisca
7 months ago
Yup, definitely Section description and Survey header!
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Shenika
7 months ago
Totally agree, those are the right spots!
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Stephanie
7 months ago
I feel like the survey header is definitely one option, but I can't recall if the section description is the other one or if it's something else.
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Annamae
7 months ago
I'm a bit confused. Can we really use the post-survey message heading for that? I thought it was just for thank-you notes.
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Kip
8 months ago
I remember practicing a question like this! I believe the section description is one of the places we can add those variables.
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Maryln
8 months ago
I think we can add those variables in the survey header and footer text, but I'm not entirely sure about the footer.
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Ligia
8 months ago
I'm feeling pretty confident about this one. The survey header and section description are the two survey elements where we can add the customer and work order information. Time to select those options and move on to the next question.
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Tracey
8 months ago
I'm a bit confused on this one. I'm not sure if the footer text or post-survey message heading would also be valid options. I'll need to double-check the documentation to be sure.
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Antonette
8 months ago
Okay, I've got this! The survey header and section description are the two places where we can add those variables. That's the complete solution.
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Verlene
9 months ago
Hmm, this is a tricky one. I'm not entirely sure where we can add those variables, but I'll try to think it through step-by-step and see if I can figure it out.
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King
9 months ago
I think the key here is to identify where in the survey we can add variables like First Name, Last Name, and Work Order Number. Based on the options provided, my best guess would be the Survey header and Section description.
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Lorrine
9 months ago
The survey header and post-survey message heading seem like the logical choices to me. Gotta keep that customer data front and center, you know?
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Leeann
9 months ago
Haha, this is a piece of cake! The survey header and footer text are the obvious choices. Though I'm still wondering why they didn't include 'Customer's Favorite Snack' as an option.
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Barbra
5 months ago
Right? 'Customer's Favorite Snack' would be hilarious!
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Anna
6 months ago
I was thinking the same! Why not add more fun options?
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Joye
6 months ago
Agreed! Those are the best spots for personalization.
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Reuben
7 months ago
Definitely the survey header and footer text!
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Karma
11 months ago
I think we should stick to the Survey header and Post-survey message heading for consistency.
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Whitney
11 months ago
That's a good point, Matthew. It's important to consider all options.
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Laticia
11 months ago
Well, I'd go with the survey header and footer text. That way, the customer's info is visible throughout the entire survey experience.
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Matthew
11 months ago
I believe we can also add the variables in the Post-survey message heading.
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Karma
11 months ago
I agree with Whitney, adding them in the Survey header makes sense.
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Whitney
11 months ago
I think we can add the variables in the Survey header.
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Jina
11 months ago
Hmm, let's see. I think the survey header and the post-survey message heading would be the perfect places to add those variables. It'll make the survey look more professional and personalized.
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Iraida
9 months ago
Yes, those are the correct places to add those variables. It will enhance the overall customer experience and make the survey more relevant.
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Tiera
9 months ago
I agree, adding the customer's First Name, Last Name, and Work Order Number to the survey header and post-survey message heading would definitely make it more personalized.
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Carman
10 months ago
I agree, adding the customer's First Name, Last Name, and Work Order Number to the survey header would definitely make it more personalized.
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