Microsoft Exam MB-240 Topic 1 Question 67 Discussion

Actual exam question for Microsoft's MB-240 exam

Question #: 67
Topic #: 1

Your company is currently using a fixed duration for a job type while scheduling work orders. This causes cascading delays, resulting in lower utilization of the resources.

To address this issue, you propose the use of predictive work duration (powered by Al) to help provide more realistic durations.

You need to advise the management team on the factors dispatchers can use to predict the duration of any given booking or requirement.

Which three factors can be used? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

AIncident Type

BSLA

CTime- related changes

DCustomer Agreement

ECustomer (service account)

Show Suggested Answer

Suggested Answer: A

by Ressie at Jul 14, 2024, 11:24 AM

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Huey

7 days ago

I see your point, Therese. Customer Agreement and Customer (service account) may provide additional context, but Incident Type, SLA, and Time-related changes are the primary factors that dispatchers should focus on for predicting work duration accurately.

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Therese

10 days ago

I agree with Johnson. Those factors are crucial in determining the duration of a job. Customer Agreement and Customer (service account) may also play a role, but Incident Type, SLA, and Time-related changes are more directly related.

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Johnson

12 days ago

I think the factors dispatchers can use to predict the duration of any given booking are Incident Type, SLA, and Time-related changes.

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