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Microsoft Exam MB-230 Topic 8 Question 81 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 81
Topic #: 8
[All MB-230 Questions]

A company is implementing Omnichannel for Dynamics 365 Customer Service. The company's requirements are:

* Live chat must be available through Omnichannel for cases only.

* High-priority cases must automatically be sent to the next available agent.

* Lower-priority cases must wait to be picked up by an agent

* All work must be distributed evenly with no other conditions.

You need to select the setup that meets the requirements. Which setup should you select?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Refugia at Dec 06, 2024, 07:20 AM

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Carol
2 days ago
Because having two workstreams and two routing rules per workstream will help distribute the work evenly and prioritize high-priority cases.
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Yoko
3 days ago
Hmm, option C seems more comprehensive with two workstreams and two routing rules per workstream. That way, we can really fine-tune the case handling process.
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Vi
4 days ago
Why do you think that?
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Carol
5 days ago
I think we should go with option C.
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Isaac
9 days ago
I think option B is the way to go. One workstream and two routing rules should cover the live chat for cases and the priority handling requirements.
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