Microsoft Exam MB-230 Topic 8 Question 81 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 81
Topic #: 8

[All MB-230 Questions]

A company is implementing Omnichannel for Dynamics 365 Customer Service. The company's requirements are:

* Live chat must be available through Omnichannel for cases only.

* High-priority cases must automatically be sent to the next available agent.

* Lower-priority cases must wait to be picked up by an agent

* All work must be distributed evenly with no other conditions.

You need to select the setup that meets the requirements. Which setup should you select?

Aone workstream and one routing rule

Bone workstream and two routing rules

Ctwo workstreams and two routing rules per workstream

Dtwo workstreams and one routing rule per workstream

Show Suggested Answer

Suggested Answer: B

by Refugia at Dec 06, 2024, 07:20 AM

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Ettie

29 days ago

Wait, so we have to distribute the work evenly, but also send high-priority cases to the next available agent? Sounds like a recipe for chaos! I hope the answer involves some kind of magic wand.

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Pearly

17 days ago

A: I think we should go with option C, two workstreams and two routing rules per workstream.

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Tammy

1 months ago

Option A is just way too basic. I mean, how are we supposed to handle the priority cases and even workload distribution with just one workstream and one routing rule? Nah, not happening.

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Mila

2 days ago

Exactly, option B or C would be a better choice for meeting the requirements effectively.

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Kassandra

3 days ago

I agree, option A is definitely too basic. We need more flexibility to handle the different case priorities and workload distribution.

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Sarina

3 days ago

That sounds like the best option to meet all of our requirements.

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Yuonne

4 days ago

C) two workstreams and two routing rules per workstream

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Luis

9 days ago

I think we should go with option C, two workstreams and two routing rules per workstream.

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Tiara

14 days ago

I agree, we need a setup that can handle high-priority cases and evenly distribute workload.

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Shantell

20 days ago

Option A is definitely not the right choice for our requirements.

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Remona

24 days ago

B) one workstream and two routing rules

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Tracey

1 months ago

I'm leaning towards option D. Two workstreams and one routing rule per workstream should give us the flexibility we need while keeping things simple.

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Carol

2 months ago

Because having two workstreams and two routing rules per workstream will help distribute the work evenly and prioritize high-priority cases.

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Yoko

2 months ago

Hmm, option C seems more comprehensive with two workstreams and two routing rules per workstream. That way, we can really fine-tune the case handling process.

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