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Microsoft MB-230 Exam - Topic 8 Question 81 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 81
Topic #: 8
[All MB-230 Questions]

A company is implementing Omnichannel for Dynamics 365 Customer Service. The company's requirements are:

* Live chat must be available through Omnichannel for cases only.

* High-priority cases must automatically be sent to the next available agent.

* Lower-priority cases must wait to be picked up by an agent

* All work must be distributed evenly with no other conditions.

You need to select the setup that meets the requirements. Which setup should you select?

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Suggested Answer: B

by Refugia at Dec 06, 2024, 07:20 AM

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Yuki
5 months ago
Definitely need to ensure even distribution, so option C seems off.
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Patria
5 months ago
One workstream should be enough for this setup.
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Clorinda
6 months ago
Surprised that they need two routing rules for just two priorities!
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Fannie
6 months ago
I disagree, I believe option D fits the requirements better.
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Yuki
6 months ago
I think option B is the best choice here.
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Malcom
6 months ago
I’m a bit confused about the number of workstreams. Wouldn't two workstreams help manage the high and low-priority cases better?
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Virgie
6 months ago
This kind of reminds me of a practice question where we had to balance work distribution. I feel like two routing rules might be necessary here.
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Francesco
7 months ago
I'm not entirely sure, but I remember something about needing separate routing rules for high and low-priority cases.
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Elouise
7 months ago
I think we need to consider how live chat is only for cases, so maybe one workstream would be enough?
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Felix
7 months ago
I'm pretty confident option B is the right answer here. One workstream with two routing rules - one for high-priority and one for lower-priority cases. Seems to cover all the requirements.
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Leonora
7 months ago
Okay, let me think this through. We need live chat for cases, and high-priority cases need to go to the next available agent, while lower-priority cases wait. I'm leaning towards option C with two workstreams and two routing rules per workstream.
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Huey
7 months ago
Hmm, I'm a bit confused. The requirements mention live chat for cases only, but also talk about high-priority and lower-priority cases. Not sure how that all fits together.
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Juan
7 months ago
This one seems straightforward. I think option B with one workstream and two routing rules is the way to go.
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Ettie
12 months ago
Wait, so we have to distribute the work evenly, but also send high-priority cases to the next available agent? Sounds like a recipe for chaos! I hope the answer involves some kind of magic wand.
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Sheron
11 months ago
A: Good point, but with option C, we can ensure high-priority cases are handled efficiently while still distributing work evenly.
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Page
11 months ago
B: But wouldn't option D, two workstreams and one routing rule per workstream, be simpler to manage?
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Pearly
12 months ago
A: I think we should go with option C, two workstreams and two routing rules per workstream.
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Tammy
1 year ago
Option A is just way too basic. I mean, how are we supposed to handle the priority cases and even workload distribution with just one workstream and one routing rule? Nah, not happening.
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Mila
11 months ago
Exactly, option B or C would be a better choice for meeting the requirements effectively.
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Kassandra
11 months ago
I agree, option A is definitely too basic. We need more flexibility to handle the different case priorities and workload distribution.
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Sarina
11 months ago
That sounds like the best option to meet all of our requirements.
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Yuonne
11 months ago
C) two workstreams and two routing rules per workstream
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Luis
11 months ago
I think we should go with option C, two workstreams and two routing rules per workstream.
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Tiara
12 months ago
I agree, we need a setup that can handle high-priority cases and evenly distribute workload.
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Shantell
12 months ago
Option A is definitely not the right choice for our requirements.
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Remona
12 months ago
B) one workstream and two routing rules
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Tracey
1 year ago
I'm leaning towards option D. Two workstreams and one routing rule per workstream should give us the flexibility we need while keeping things simple.
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Carol
1 year ago
Because having two workstreams and two routing rules per workstream will help distribute the work evenly and prioritize high-priority cases.
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Yoko
1 year ago
Hmm, option C seems more comprehensive with two workstreams and two routing rules per workstream. That way, we can really fine-tune the case handling process.
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Long
11 months ago
Yeah, having two workstreams and two routing rules per workstream would definitely help distribute the workload evenly.
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Jerry
12 months ago
I agree, option C does seem like the best choice for meeting all the requirements.
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Vi
1 year ago
Why do you think that?
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Carol
1 year ago
I think we should go with option C.
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Isaac
1 year ago
I think option B is the way to go. One workstream and two routing rules should cover the live chat for cases and the priority handling requirements.
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Lucina
12 months ago
Let's go with option B for the setup then.
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Yolando
12 months ago
One workstream should be enough to manage live chat for cases.
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Jerry
1 year ago
Having two routing rules can help ensure high-priority cases are handled quickly.
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Annmarie
1 year ago
I agree, option B seems like the best choice for meeting all the requirements.
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