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Microsoft MB-230 Exam - Topic 8 Question 81 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 81
Topic #: 8
[All MB-230 Questions]

A company is implementing Omnichannel for Dynamics 365 Customer Service. The company's requirements are:

* Live chat must be available through Omnichannel for cases only.

* High-priority cases must automatically be sent to the next available agent.

* Lower-priority cases must wait to be picked up by an agent

* All work must be distributed evenly with no other conditions.

You need to select the setup that meets the requirements. Which setup should you select?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Refugia at Dec 06, 2024, 07:20 AM

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Yuki
3 months ago
Definitely need to ensure even distribution, so option C seems off.
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Patria
3 months ago
One workstream should be enough for this setup.
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Clorinda
3 months ago
Surprised that they need two routing rules for just two priorities!
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Fannie
4 months ago
I disagree, I believe option D fits the requirements better.
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Yuki
4 months ago
I think option B is the best choice here.
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Malcom
4 months ago
I’m a bit confused about the number of workstreams. Wouldn't two workstreams help manage the high and low-priority cases better?
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Virgie
4 months ago
This kind of reminds me of a practice question where we had to balance work distribution. I feel like two routing rules might be necessary here.
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Francesco
4 months ago
I'm not entirely sure, but I remember something about needing separate routing rules for high and low-priority cases.
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Elouise
5 months ago
I think we need to consider how live chat is only for cases, so maybe one workstream would be enough?
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Felix
5 months ago
I'm pretty confident option B is the right answer here. One workstream with two routing rules - one for high-priority and one for lower-priority cases. Seems to cover all the requirements.
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Leonora
5 months ago
Okay, let me think this through. We need live chat for cases, and high-priority cases need to go to the next available agent, while lower-priority cases wait. I'm leaning towards option C with two workstreams and two routing rules per workstream.
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Huey
5 months ago
Hmm, I'm a bit confused. The requirements mention live chat for cases only, but also talk about high-priority and lower-priority cases. Not sure how that all fits together.
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Juan
5 months ago
This one seems straightforward. I think option B with one workstream and two routing rules is the way to go.
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Ettie
10 months ago
Wait, so we have to distribute the work evenly, but also send high-priority cases to the next available agent? Sounds like a recipe for chaos! I hope the answer involves some kind of magic wand.
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Sheron
9 months ago
A: Good point, but with option C, we can ensure high-priority cases are handled efficiently while still distributing work evenly.
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Page
9 months ago
B: But wouldn't option D, two workstreams and one routing rule per workstream, be simpler to manage?
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Pearly
9 months ago
A: I think we should go with option C, two workstreams and two routing rules per workstream.
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Tammy
10 months ago
Option A is just way too basic. I mean, how are we supposed to handle the priority cases and even workload distribution with just one workstream and one routing rule? Nah, not happening.
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Mila
9 months ago
Exactly, option B or C would be a better choice for meeting the requirements effectively.
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Kassandra
9 months ago
I agree, option A is definitely too basic. We need more flexibility to handle the different case priorities and workload distribution.
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Sarina
9 months ago
That sounds like the best option to meet all of our requirements.
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Yuonne
9 months ago
C) two workstreams and two routing rules per workstream
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Luis
9 months ago
I think we should go with option C, two workstreams and two routing rules per workstream.
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Tiara
9 months ago
I agree, we need a setup that can handle high-priority cases and evenly distribute workload.
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Shantell
10 months ago
Option A is definitely not the right choice for our requirements.
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Remona
10 months ago
B) one workstream and two routing rules
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Tracey
10 months ago
I'm leaning towards option D. Two workstreams and one routing rule per workstream should give us the flexibility we need while keeping things simple.
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Carol
10 months ago
Because having two workstreams and two routing rules per workstream will help distribute the work evenly and prioritize high-priority cases.
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Yoko
10 months ago
Hmm, option C seems more comprehensive with two workstreams and two routing rules per workstream. That way, we can really fine-tune the case handling process.
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Long
9 months ago
Yeah, having two workstreams and two routing rules per workstream would definitely help distribute the workload evenly.
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Jerry
9 months ago
I agree, option C does seem like the best choice for meeting all the requirements.
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Vi
11 months ago
Why do you think that?
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Carol
11 months ago
I think we should go with option C.
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Isaac
11 months ago
I think option B is the way to go. One workstream and two routing rules should cover the live chat for cases and the priority handling requirements.
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Lucina
10 months ago
Let's go with option B for the setup then.
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Yolando
10 months ago
One workstream should be enough to manage live chat for cases.
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Jerry
10 months ago
Having two routing rules can help ensure high-priority cases are handled quickly.
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Annmarie
10 months ago
I agree, option B seems like the best choice for meeting all the requirements.
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