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Microsoft MB-230 Exam - Topic 7 Question 3 Discussion

You are using Dynamics 365 for Customer Service.You need to automate the process of adding cases to a queue.What should you do?
A) Use routing rules
B) Use the convert activities functionality with cases
C) Use the add to queue button on a case
D) Use the Assign button on a case

Microsoft MB-230 Exam - Topic 7 Question 3 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 3
Topic #: 7
[All MB-230 Questions]

You are using Dynamics 365 for Customer Service.

You need to automate the process of adding cases to a queue.

What should you do?

Show Suggested Answer Hide Answer
Suggested Answer: A

by Emerson at May 06, 2022, 08:04 AM

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Ty
7 months ago
Not sure if A is the only way, what about D?
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Ardella
7 months ago
A is the best option, no doubt about it!
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Zena
8 months ago
Wait, can you really use B for this? Sounds off.
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Sheron
8 months ago
I think C is more straightforward for adding cases.
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Alesia
8 months ago
Definitely A, routing rules are the way to go!
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Annelle
8 months ago
I have a vague memory of convert activities, but I don't think that applies to adding cases to a queue.
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Wava
8 months ago
I’m leaning towards option A, but I also recall something about using the Assign button for cases.
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Rolland
8 months ago
I remember practicing with the add to queue button, but I feel like that’s more of a manual process.
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Luisa
8 months ago
I think routing rules might be the right choice here, but I'm not entirely sure how they work in this context.
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Mariann
8 months ago
This seems like a straightforward question about supplier system audits. I'll focus on the key details in the prompt and try to identify the option that best matches a supplier system audit focused on time, materials, and manpower.
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Lura
8 months ago
Wait, I'm not sure I'm following this correctly. Let me re-read the question and think it through again carefully. I want to make sure I get this right.
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