MENU
You are using Dynamics 365 for Customer Service.
You need to automate the process of adding cases to a queue.
What should you do?
Suggested Answer: A
Get Premium MB-230 Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
11 comments · newest first
TY
Ty
12 months ago
Not sure if A is the only way, what about D?
AR
Ardella
1 year ago
A is the best option, no doubt about it!
ZE
Zena
1 year ago
Wait, can you really use B for this? Sounds off.
SH
Sheron
1 year ago
I think C is more straightforward for adding cases.
AL
Alesia
1 year ago
Definitely A, routing rules are the way to go!
AN
Annelle
1 year ago
I have a vague memory of convert activities, but I don't think that applies to adding cases to a queue.
WA
Wava
1 year ago
I’m leaning towards option A, but I also recall something about using the Assign button for cases.
RO
Rolland
1 year ago
I remember practicing with the add to queue button, but I feel like that’s more of a manual process.
LU
Luisa
1 year ago
I think routing rules might be the right choice here, but I'm not entirely sure how they work in this context.
MA
Mariann
1 year ago
This seems like a straightforward question about supplier system audits. I'll focus on the key details in the prompt and try to identify the option that best matches a supplier system audit focused on time, materials, and manpower.
LU
Lura
1 year ago
Wait, I'm not sure I'm following this correctly. Let me re-read the question and think it through again carefully. I want to make sure I get this right.