Microsoft MB-230 Exam - Topic 7 Question 24 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 24
Topic #: 7

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

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You are implementing Dynamics 365 Customer Service for a call center. There are separate queues for level1 and level2.

You need to set up the queues to meet the following requirements:

Users must have their own queues that no one else can access.

Users must not be able to view each other's queue.

Users must be able to work from the support queue.

Solution:

Set up each user queue to be private.

Set up level1 and level2 queues to be public and add applicable members.

Set up the support queue to be private.

Does the solution meet the goal?

AYes

BNo

Show Suggested Answer

Suggested Answer: A

https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-queues-manage-activities-cases

by Filiberto at May 05, 2022, 05:09 AM

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Wenona

3 months ago

Not sure this meets all the goals, seems a bit off.

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Amie

4 months ago

Public level1 and level2 queues are a must!

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Lucy

4 months ago

Wait, how can users work from the support queue if it's private?

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Jacqueline

4 months ago

I agree, this setup keeps things organized.

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Kenny

4 months ago

Sounds good, private queues for users make sense.

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Marshall

4 months ago

I feel like the private user queues are correct, but the public level1 and level2 queues could definitely cause visibility issues.

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Renay

4 months ago

I’m a bit unsure, but if the support queue is private, maybe that part works? Still, the public queues seem problematic.

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Lizette

5 months ago

I remember a practice question where we had to set up private queues for users, so I’m leaning towards "No" for this one too.

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Yuki

5 months ago

I think the solution might not meet the goal because if the level1 and level2 queues are public, users could still see them.

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Quentin

5 months ago

Okay, I've got this. HIPAA and FISMA are the two healthcare regulations that come to mind for me. I'm pretty confident those are the right choices.

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Catarina

5 months ago

Ah, I remember learning about this in class! I believe the correct answer is D, "wall". That's the command used to write a message to all logged in users.

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Jules

5 months ago

I practiced a similar question where encryption was linked to confidentiality, so I'm leaning toward that option.

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