Microsoft Exam MB-230 Topic 6 Question 77 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 77
Topic #: 6

Customer service agents do not have access to Customer Service historical analytics reports in Dynamics 365 Customer Service.

You need to provide access to the reports.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

AEdit the Customer Service Representative security role to provide read-only access to analytics reports.

BCreate a new model-driven app to expose the reports and provide app access to the Customer Service Representative security role.

CCreate a new security role and provide read-only access to analytics reports.

DEdit the Customer Service Representative Manager security role to provide read-only access to analytics reports.

Show Suggested Answer

Suggested Answer: A

by Mitzie at Sep 14, 2024, 08:57 AM

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Ronny

2 days ago

But creating a new model-driven app seems like a lot of work. Editing the security role is a simpler solution.

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Joye

2 days ago

Haha, can you imagine the chaos if we just gave everyone full access to the analytics reports? It'd be like handing the keys to the candy store to a room full of kids!

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German

7 days ago

Hmm, I'm not sure about B. Creating a new app just to expose the reports seems a bit overkill. A and D look like the better options to me.

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Sommer

9 days ago

I think the correct answers are A and C. Editing the existing security role or creating a new one to provide read-only access to the analytics reports seem like the most straightforward solutions.

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Franklyn

12 days ago

I disagree, I believe option B is the best way to achieve the goal.

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Ronny

16 days ago

I think option A is the correct answer.

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