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Microsoft Exam MB-230 Topic 6 Question 70 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 70
Topic #: 6
[All MB-230 Questions]

A customer service manager wants to find out how agents describe the reasons that customers call in for support. The manager also wants topics to be automated.

You need to ensure that the manager's requirements are met.

What should you configure?

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Suggested Answer: D

by Halina at Jul 14, 2024, 02:41 AM

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Teddy
11 months ago
Case title for automation? That's like trying to write a novel in 140 characters. I'm going with C, the bot option seems a bit too impersonal.
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Bulah
10 months ago
Yeah, it's important to have a human touch when dealing with customer support issues.
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Ressie
10 months ago
Agreed, using Power Virtual Agents with last interaction data mapping sounds like a more personalized approach.
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Adria
11 months ago
I think C is the best option too. The bot might not capture the nuances of customer calls.
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Kimbery
11 months ago
Last interaction for data mapping? Sounds like a dating app feature. I'll stick with C, it just has a nice ring to it.
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Toi
10 months ago
C it is then, let's configure Last interaction for data mapping with Power Virtual Agents.
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Inocencia
10 months ago
I agree, let's go with C for data mapping and automation.
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Rosendo
10 months ago
Yeah, C sounds good to me too.
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Sylvia
10 months ago
I think C is the way to go.
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Kati
12 months ago
Power Virtual Agents, huh? Sounds like some kind of superhero team. I'll go with C, just because I like the name.
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Brandon
11 months ago
Great choice! Power Virtual Agents does sound like a superhero team.
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Lennie
11 months ago
Yeah, I agree. Let's go with option C for last interaction and Power Virtual Agents.
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Johnson
11 months ago
I think Power Virtual Agents is the way to go for automating topics.
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Mary
12 months ago
Hmm, I'm not sure. I was leaning towards A, but C also sounds reasonable. Gotta double-check the details on these Power Virtual Agents.
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Arlene
11 months ago
Agreed, let's do some more research before making a decision.
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Rodrigo
11 months ago
I think both options could work, but we should definitely look into the specifics of Power Virtual Agents.
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Nickie
11 months ago
C) Last interaction for data mapping and automation of topic by using Power Virtual Agents.
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Lacresha
12 months ago
A) Case age for data mapping and automation of topic by using Power Virtual Agents.
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Stephen
12 months ago
I think the answer is C. Using Power Virtual Agents for data mapping and automation of topics seems like the most comprehensive solution.
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Jaclyn
11 months ago
C: Definitely, it will streamline the process and provide valuable insights into customer support reasons.
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Sharika
11 months ago
B: Yeah, it seems like the most efficient option for the customer service manager's requirements.
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Jordan
12 months ago
A: I agree, using Power Virtual Agents for data mapping and automation of topics is the way to go.
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Ramonita
1 years ago
Alright, I see your point. Let's go with option A then.
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Bo
1 years ago
I agree with Gerry, Power Virtual Agents seem like the right tool for this task.
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Gerry
1 years ago
But option A involves using Power Virtual Agents, which can automate topics effectively.
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Ramonita
1 years ago
I disagree, I believe option C is the best choice.
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Gerry
1 years ago
I think we should go with option A.
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