Microsoft Exam MB-230 Topic 6 Question 70 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 70
Topic #: 6

A customer service manager wants to find out how agents describe the reasons that customers call in for support. The manager also wants topics to be automated.

You need to ensure that the manager's requirements are met.

What should you configure?

ACase age for data mapping and automation of topic by using Power Virtual Agents.

BLast interaction for data mapping and automation of topic by using a bot.

CLast interaction for data mapping and automation of topic by using Power Virtual Agents.

DCase title for data mapping and automation of topic by using a bot.

Show Suggested Answer

Suggested Answer: D

by Halina at Jul 14, 2024, 02:41 AM

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Teddy

9 months ago

Case title for automation? That's like trying to write a novel in 140 characters. I'm going with C, the bot option seems a bit too impersonal.

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Bulah

9 months ago

Yeah, it's important to have a human touch when dealing with customer support issues.

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Ressie

9 months ago

Agreed, using Power Virtual Agents with last interaction data mapping sounds like a more personalized approach.

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Adria

9 months ago

I think C is the best option too. The bot might not capture the nuances of customer calls.

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Kimbery

10 months ago

Last interaction for data mapping? Sounds like a dating app feature. I'll stick with C, it just has a nice ring to it.

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Toi

8 months ago

C it is then, let's configure Last interaction for data mapping with Power Virtual Agents.

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Inocencia

8 months ago

I agree, let's go with C for data mapping and automation.

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Rosendo

8 months ago

Yeah, C sounds good to me too.

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Sylvia

8 months ago

I think C is the way to go.

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Kati

10 months ago

Power Virtual Agents, huh? Sounds like some kind of superhero team. I'll go with C, just because I like the name.

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Brandon

9 months ago

Great choice! Power Virtual Agents does sound like a superhero team.

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Lennie

9 months ago

Yeah, I agree. Let's go with option C for last interaction and Power Virtual Agents.

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Johnson

10 months ago

I think Power Virtual Agents is the way to go for automating topics.

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Mary

10 months ago

Hmm, I'm not sure. I was leaning towards A, but C also sounds reasonable. Gotta double-check the details on these Power Virtual Agents.

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Arlene

9 months ago

Agreed, let's do some more research before making a decision.

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Rodrigo

9 months ago

I think both options could work, but we should definitely look into the specifics of Power Virtual Agents.

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Nickie

10 months ago

C) Last interaction for data mapping and automation of topic by using Power Virtual Agents.

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Lacresha

10 months ago

A) Case age for data mapping and automation of topic by using Power Virtual Agents.

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Stephen

10 months ago

I think the answer is C. Using Power Virtual Agents for data mapping and automation of topics seems like the most comprehensive solution.

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Jaclyn

10 months ago

C: Definitely, it will streamline the process and provide valuable insights into customer support reasons.

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Sharika

10 months ago

B: Yeah, it seems like the most efficient option for the customer service manager's requirements.

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Jordan

10 months ago

A: I agree, using Power Virtual Agents for data mapping and automation of topics is the way to go.

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Ramonita

11 months ago

Alright, I see your point. Let's go with option A then.

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Bo

11 months ago

I agree with Gerry, Power Virtual Agents seem like the right tool for this task.

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Gerry

11 months ago

But option A involves using Power Virtual Agents, which can automate topics effectively.

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Ramonita

11 months ago

I disagree, I believe option C is the best choice.

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Gerry

11 months ago

I think we should go with option A.

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