Microsoft MB-230 Exam - Topic 6 Question 68 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 68
Topic #: 6

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

Your company provides clients with Dynamics 365 for Customer Service Voice of the Customer employee satisfaction surveys. The company has a standardized set of survey questions named Satisfaction Survey.

You need to customize the survey for each client.

Solution: Create custom question types. Add the custom question types to a new survey. Customize the questions.

Does the solution meet the goal?

AYes

BNo

Show Suggested Answer

Suggested Answer: A

by Mabel at Jun 29, 2024, 08:50 AM

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Cecily

3 months ago

Wait, can you really customize that much?

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Alecia

3 months ago

Agreed, but what if the clients need more than just questions?

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Dorcas

3 months ago

I’m not sure custom question types are enough.

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Amber

4 months ago

Definitely meets the goal!

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Tiera

4 months ago

Sounds like a solid plan!

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Glenn

4 months ago

I think the solution could work, but I wonder if we also need to consider the layout or branding for each client’s survey.

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Shaunna

4 months ago

This seems similar to another question we did, but I feel like just adding custom question types might not cover all customization needs.

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Lisbeth

4 months ago

I remember a practice question where we had to customize surveys, and I think adding custom questions was part of the solution.

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Clement

5 months ago

I'm not entirely sure if creating custom question types is enough to fully customize the survey for each client.

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Dante

5 months ago

This seems like a good opportunity to demonstrate my understanding of Dynamics 365 for Customer Service. I'll focus on creating a flexible and scalable solution that can be easily adapted for each client.

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Emilio

5 months ago

I'm a little confused by the part about not being able to return to the question once I answer it. I'll need to make sure I thoroughly review my work before submitting the final answer.

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Cheryl

5 months ago

Okay, I think I've got a handle on this. The key is to create the custom question types first, then build the survey around them. That way, I can easily customize the questions for each client.

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Avery

5 months ago

This seems like a straightforward question. I'll start by creating the custom question types, then add them to a new survey, and finally customize the questions for each client.

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Titus

5 months ago

Hmm, I'm a bit unsure about this one. The question mentions that there might be more than one correct solution, so I'll need to carefully read through the details to make sure I understand the requirements fully.

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Gracia

5 months ago

Okay, I think the key here is to figure out what's actually going on with the computer before jumping to any conclusions. Asking the user about the symptoms makes the most sense as the first step.

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Katheryn

5 months ago

I'm pretty confident about this one - the statement seems to be false, as audits are typically conducted by independent, objective parties to ensure impartiality.

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