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Microsoft Exam MB-230 Topic 6 Question 42 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 42
Topic #: 6
[All MB-230 Questions]

A company must standardize the management of web leads and leads generated across their internal and external sales teams.

You need to create an entitlement.

Which type of entitlement should you create?

Show Suggested Answer Hide Answer
Suggested Answer: B, C, E

CE: Prerequisites

Before you integrate Power Virtual Agents bots in Omnichannel for Customer Service, check the following:

* Azure Application ID - You'll need an application registered on the Azure portal before connecting to Omnichannel for Customer Service.

* Bot - You must have a pre-configured bot that can integrate with Omnichannel for Customer Service.

* Product licenses - You need a product license for Power Virtual Agents

* Role - You must have the Omnichannel administrator role.

B: In Omnichannel Administration, after the Power Virtual Agents bot is created and configured to work with Omnichannel for Customer Service, you can configure it to hand off conversations to queues. To receive incoming messages, you must add the bot to at least one queue.


https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot-virtual-agent

Contribute your Thoughts:

Hortencia
1 months ago
Omnichannel, no doubt. It's like a superhighway for leads, except with occasional potholes and the occasional lead falling through the cracks. Fun times!
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Sherita
1 months ago
Multi-channel seems like the obvious choice here. Unless of course, you're feeling extra adventurous and want to try the 'Omni-chaos' option.
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Elise
1 months ago
Omnichannel all the way! Gotta love that seamless customer experience. Just don't forget to factor in the occasional 'user error' when setting it up.
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Nakisha
7 days ago
A: True, but omnichannel really takes it to the next level in terms of customer satisfaction.
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Jesusa
15 days ago
C: Multi-channel could also be a good option to cover all bases.
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Isabella
19 days ago
B: Agreed, it's important to consider user errors when setting it up though.
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Dewitt
26 days ago
A: Omnichannel is definitely the way to go for a seamless experience.
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Cathern
1 months ago
Teams channel? Really? As if my team wasn't already drowning in notifications. Let's keep it simple with Multi-channel, shall we?
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Tegan
2 months ago
Hmm, I'd say Omnichannel is the way to go. Gotta keep all those sales channels in sync, you know? Efficiency is key!
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Kara
16 hours ago
User 2: Yeah, it's important to keep all sales channels in sync for efficiency.
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Denae
7 days ago
User 1: I agree, Omnichannel is definitely the best choice for standardizing web leads management.
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Alease
2 months ago
I'm not sure about Omnichannel. Maybe Multi-channel could also work well for managing leads across different sales teams.
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Luisa
3 months ago
I agree with Sherly. Omnichannel would be the best option to standardize the management of web leads.
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Sherly
3 months ago
I think we should create an Omnichannel entitlement.
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