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Microsoft MB-230 Exam - Topic 6 Question 2 Discussion

You are a Dynamics 365 for Customer Service administrator creating surveys for Voice of the Customer (VoC).You need to ensure that VoC survey responses trigger an escalation in support.Which workflow should you use?
A) VoC -- Process Survey Response
B) VoC -- Close Survey Activity
C) VoC -- Process NPS Response
D) VoC -- Process Face Response

Microsoft MB-230 Exam - Topic 6 Question 2 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 2
Topic #: 6
[All MB-230 Questions]

You are a Dynamics 365 for Customer Service administrator creating surveys for Voice of the Customer (VoC).

You need to ensure that VoC survey responses trigger an escalation in support.

Which workflow should you use?

Show Suggested Answer Hide Answer
Suggested Answer: A

References:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/plan-survey


by Yoko at May 09, 2022, 01:29 PM

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Lashawna
10 months ago
A is the way to go, no doubt about it!
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Lavonna
10 months ago
Wait, is D even a real option? Sounds fishy.
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Christa
11 months ago
C is for NPS, not VoC escalation.
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Malcolm
11 months ago
I think B makes more sense for closing activities, not escalation.
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Janna
11 months ago
Definitely A, that's the one for processing survey responses!
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Deandrea
11 months ago
I can't recall "Process Face Response" being relevant at all; it seems more focused on specific types of feedback.
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Loreta
11 months ago
I feel like "Process NPS Response" was mentioned in a practice question, but I'm not confident it relates to escalation.
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Thaddeus
11 months ago
I'm not entirely sure, but I remember something about "Close Survey Activity" being related to finalizing responses rather than escalating them.
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Lachelle
11 months ago
I think we discussed the VoC workflows in class, and "Process Survey Response" sounds like the right one for triggering escalations.
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Lorean
11 months ago
Ah, I think the key here is to make sure the template is actually for the AWS platform. If it's for a different cloud provider, that would definitely cause the deployment to fail and roll back.
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Olen
11 months ago
This is a straightforward CSPF routing problem. I'll draw out the network, calculate the available bandwidth on each link after the first two LSPs are signaled, and then determine the optimal paths for LSP-3 and LSP-4 based on the least-fill principle. I'm confident I can get the right answer.
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