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Microsoft Exam MB-230 Topic 6 Question 2 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 2
Topic #: 6
[All MB-230 Questions]

You are a Dynamics 365 for Customer Service administrator creating surveys for Voice of the Customer (VoC).

You need to ensure that VoC survey responses trigger an escalation in support.

Which workflow should you use?

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