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You are a Dynamics 365 for Customer Service administrator creating surveys for Voice of the Customer (VoC).
You need to ensure that VoC survey responses trigger an escalation in support.
Which workflow should you use?
Suggested Answer: A
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11 comments · newest first
LA
Lashawna
12 months ago
A is the way to go, no doubt about it!
LA
Lavonna
1 year ago
Wait, is D even a real option? Sounds fishy.
CH
Christa
1 year ago
C is for NPS, not VoC escalation.
MA
Malcolm
1 year ago
I think B makes more sense for closing activities, not escalation.
JA
Janna
1 year ago
Definitely A, that's the one for processing survey responses!
DE
Deandrea
1 year ago
I can't recall "Process Face Response" being relevant at all; it seems more focused on specific types of feedback.
LO
Loreta
1 year ago
I feel like "Process NPS Response" was mentioned in a practice question, but I'm not confident it relates to escalation.
TH
Thaddeus
1 year ago
I'm not entirely sure, but I remember something about "Close Survey Activity" being related to finalizing responses rather than escalating them.
LA
Lachelle
1 year ago
I think we discussed the VoC workflows in class, and "Process Survey Response" sounds like the right one for triggering escalations.
LO
Lorean
1 year ago
Ah, I think the key here is to make sure the template is actually for the AWS platform. If it's for a different cloud provider, that would definitely cause the deployment to fail and roll back.
OL
Olen
1 year ago
This is a straightforward CSPF routing problem. I'll draw out the network, calculate the available bandwidth on each link after the first two LSPs are signaled, and then determine the optimal paths for LSP-3 and LSP-4 based on the least-fill principle. I'm confident I can get the right answer.