Discuss Microsoft MB-230 Exam Topic 5 Question 7

You are a Dynamics 365 for Customer Service administrator.

You need to deactivate entitlements.

When should you deactivate entitlements? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

AA customer's entitlement has ended and no more support is desired.

BA customer renews an entitlement for 100 more hours or one year.

CA customer calls and wants to know how many hours of support remain.

DThe customer must change remaining support hours from all email support to one-half email support and one-half phone support.

EYou need to add notes to the customer's entitlement.

Suggested Answer: D, E

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17 comments · newest first

King 11 months ago

C isn't a reason to deactivate, just check the hours!

Harris 11 months ago

Wait, can you really deactivate just to add notes? Sounds odd.

Celia 11 months ago

B is a no-brainer, why deactivate if they just renewed?

Chantell 12 months ago

Totally agree, option A makes sense!

Shaquana 12 months ago

A customer's entitlement has ended, so yeah, deactivate it.

Lourdes 12 months ago

Adding notes to the customer's entitlement doesn't seem like a reason to deactivate it. I'll skip that one and focus on the other scenarios.

Chandra 1 year ago

Interesting, I didn't realize you'd also deactivate if the customer wants to change their support hours between email and phone. I'll make sure to keep that in mind.

Rolland 1 year ago

Okay, got it. Deactivating when the customer's entitlement has ended or they've renewed it for more support hours/time makes sense. I'll make sure to select those options.

Art 1 year ago

Hmm, I'm a bit unsure here. Is it also correct to deactivate if the customer renews the entitlement? I'll need to double-check that.

Rosalia 1 year ago

This seems straightforward - I'd deactivate the entitlement when the customer's support period has ended and they no longer need it.

Estrella 1 year ago

Adding notes to an entitlement seems like something we would keep active for reference, so I doubt option E is correct. But I could be wrong!

Shawn 1 year ago

I'm not entirely sure about the other options, but I feel like if a customer renews their entitlement, we wouldn't deactivate it. That makes me think option B is not right.

Rikki 1 year ago

I remember that entitlements should be deactivated when they are no longer needed, like when a customer's entitlement has ended. So, I think option A is definitely correct.

Evangelina 1 year ago

I practiced a similar question about managing entitlements, and I think it was about changing support types. So, option D might be a valid reason to deactivate an entitlement, but I'm not completely confident.

Page 1 year ago

Hmm, I'm a bit confused by the wording of this question. I'll need to re-read it a few times to make sure I understand what it's asking.

Haley 1 year ago

Okay, I've got a strategy for this. I'll focus on how deep learning allows neural networks to be scaled up and trained on massive datasets, which unlocks new machine learning capabilities that weren't possible before. That seems like the right direction to go with this.

Lashawnda 1 year ago

I'm a bit confused by this question. I know the direct capitalization rate is used to estimate the value of a business, but I'm not sure how the persistence of excess earnings specifically affects it. I'll have to review my notes and try to reason through this step-by-step.

Microsoft MB-230 Exam - Topic 5 Question 7 Discussion