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Microsoft MB-230 Exam - Topic 5 Question 7 Discussion

You are a Dynamics 365 for Customer Service administrator.You need to deactivate entitlements.When should you deactivate entitlements? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.
D) The customer must change remaining support hours from all email support to one-half email support and one-half phone support. and E) You need to add notes to the customer's entitlement.
A) A customer's entitlement has ended and no more support is desired.
B) A customer renews an entitlement for 100 more hours or one year.
C) A customer calls and wants to know how many hours of support remain.

Microsoft MB-230 Exam - Topic 5 Question 7 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 7
Topic #: 5
[All MB-230 Questions]

You are a Dynamics 365 for Customer Service administrator.

You need to deactivate entitlements.

When should you deactivate entitlements? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Show Suggested Answer Hide Answer
Suggested Answer: D, E

by Jeanice at May 08, 2022, 02:35 PM

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King
6 months ago
C isn't a reason to deactivate, just check the hours!
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Harris
6 months ago
Wait, can you really deactivate just to add notes? Sounds odd.
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Celia
7 months ago
B is a no-brainer, why deactivate if they just renewed?
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Chantell
7 months ago
Totally agree, option A makes sense!
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Shaquana
7 months ago
A customer's entitlement has ended, so yeah, deactivate it.
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Lourdes
7 months ago
Adding notes to the customer's entitlement doesn't seem like a reason to deactivate it. I'll skip that one and focus on the other scenarios.
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Chandra
7 months ago
Interesting, I didn't realize you'd also deactivate if the customer wants to change their support hours between email and phone. I'll make sure to keep that in mind.
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Rolland
8 months ago
Okay, got it. Deactivating when the customer's entitlement has ended or they've renewed it for more support hours/time makes sense. I'll make sure to select those options.
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Art
8 months ago
Hmm, I'm a bit unsure here. Is it also correct to deactivate if the customer renews the entitlement? I'll need to double-check that.
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Rosalia
8 months ago
This seems straightforward - I'd deactivate the entitlement when the customer's support period has ended and they no longer need it.
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Estrella
8 months ago
Adding notes to an entitlement seems like something we would keep active for reference, so I doubt option E is correct. But I could be wrong!
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Shawn
8 months ago
I'm not entirely sure about the other options, but I feel like if a customer renews their entitlement, we wouldn't deactivate it. That makes me think option B is not right.
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Rikki
8 months ago
I remember that entitlements should be deactivated when they are no longer needed, like when a customer's entitlement has ended. So, I think option A is definitely correct.
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Evangelina
8 months ago
I practiced a similar question about managing entitlements, and I think it was about changing support types. So, option D might be a valid reason to deactivate an entitlement, but I'm not completely confident.
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Page
8 months ago
Hmm, I'm a bit confused by the wording of this question. I'll need to re-read it a few times to make sure I understand what it's asking.
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Haley
8 months ago
Okay, I've got a strategy for this. I'll focus on how deep learning allows neural networks to be scaled up and trained on massive datasets, which unlocks new machine learning capabilities that weren't possible before. That seems like the right direction to go with this.
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Lashawnda
8 months ago
I'm a bit confused by this question. I know the direct capitalization rate is used to estimate the value of a business, but I'm not sure how the persistence of excess earnings specifically affects it. I'll have to review my notes and try to reason through this step-by-step.
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