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Microsoft Exam MB-230 Topic 5 Question 41 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 41
Topic #: 5
[All MB-230 Questions]

You are an administrator of a Dynamics 365 Customer Service system for a computer support company.

Team members must handle cases as follows:

A case for a new customer follows a different process than for a returning customer.

A case for a returning customer who has a contract follows a different process than for a customer who is pay as you go.

All cases must be researched and resolved.

Cases must be handled in a manner that is simple to maintain.

You need to ensure that all team members follow the same process for handling cases.

What should you do?

Show Suggested Answer Hide Answer
Suggested Answer: C, D

IOT enabling an entity type

Dynamics 365 entities can be associated to IoT entities so that within Dynamics 365 they can participate in IoT-related business processes and analyses. There are two methods of ''IoT enabling'' a Dynamics 365 entity; you can:

* (D) Programmatically form an association through the standard Dynamics 365 Connection entities capability. You can alternatively accomplish this same association through the administration UI; for more information, see Create connections to view relationships between records.

* (C) Call the IoT -- Register Custom Entity action to associate an entity with an existing or new IoT Device.


https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-extend-connected-customer-service-solutions

by Virgie at Jan 05, 2023, 01:21 AM

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Natalie
16 days ago
I'd go with option E) - hire a team of mind readers to handle the cases. That way, you don't need any fancy forms or processes. Just some crystal balls and a little psychic flair.
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Kristel
18 days ago
B) is the answer, hands down. Separate forms and processes for each customer type? Sounds like a breeze to maintain. Plus, it's the only option that doesn't involve a power user named 'Automate'.
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Gertude
2 days ago
A) Create a business process now that branches.
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Kenneth
8 days ago
B) Create two different forms and a business process flow for each type of customer.
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Edgar
27 days ago
A) and C) both sound like they involve a lot of complex branching logic. I'd prefer a more straightforward approach like B) or D).
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Deonna
1 months ago
I'm leaning towards D). Creating separate queues for the different customer types seems like a simple and effective solution.
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Linn
15 days ago
B) Create two different forms and a business process flow for each type of customer.
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Kaitlyn
1 months ago
B) seems like the way to go. Separate forms and business process flows for each type of customer. Keeps things organized and easy to maintain.
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Amina
22 days ago
B) seems like the way to go. Separate forms and business process flows for each type of customer. Keeps things organized and easy to maintain.
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Arminda
27 days ago
B) Create two different forms and a business process flow for each type of customer.
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Royce
29 days ago
A) Create a business process now that branches.
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Annette
1 months ago
A) Create a business process now that branches.
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Alyssa
2 months ago
I prefer creating a Power Automate that branches. It will automate the process and make it more efficient.
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Candida
2 months ago
I agree with Louvenia. It will help ensure consistency in handling cases.
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Louvenia
2 months ago
I think we should create two different forms and a business process flow for each type of customer.
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