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Microsoft MB-230 Exam - Topic 5 Question 26 Discussion

You set a default entitlement for a customer.You need to ensure that the default entitlement is automatically associated with a case.What are two possible ways to achieve this goal? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.
A) Create a case. and B) Update the customer, contact, or product field on an existing case.
C) Update the description field on an existing case.
D) Add an activity to an existing case.

Microsoft MB-230 Exam - Topic 5 Question 26 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 26
Topic #: 5
[All MB-230 Questions]

You set a default entitlement for a customer.

You need to ensure that the default entitlement is automatically associated with a case.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Show Suggested Answer Hide Answer
Suggested Answer: A, B

https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-termscustomer

https://docs.microsoft.com/en-us/power-platform/admin/system-settings-dialog-box-service-tab

by Willodean at May 08, 2022, 11:28 PM

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Verlene
10 months ago
I thought updating the product field was the key, not just the contact!
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Amina
10 months ago
D is not a valid option, just saying.
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Crissy
11 months ago
Wait, can updating the description really work? Seems off.
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Vicky
11 months ago
B makes sense too, totally agree!
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Brittni
11 months ago
A is definitely one way to do it!
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Dana
11 months ago
I practiced a similar question, and I feel like updating the description field wouldn’t really help with the entitlement. So I’m leaning towards A and B.
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Erasmo
11 months ago
I'm not entirely sure, but I remember something about updating customer details might also associate the entitlement. So maybe option B?
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Dominga
11 months ago
I think option A makes sense since creating a case should trigger the default entitlement automatically.
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Teri
11 months ago
I’m confused about option D. Adding an activity seems unrelated to automatically associating an entitlement, right?
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Jenelle
11 months ago
I think I know the answer to this one. Adding the Knowledge component to the case Lightning record page seems like the best way to suggest relevant Knowledge articles based on the case information.
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Theron
11 months ago
This question seems to be asking about the purpose and benefits of using the IRGC model for risk management. I think I'll need to review my notes on the key features and applications of the IRGC framework to provide a solid answer.
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