Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Microsoft MB-230 Exam - Topic 5 Question 26 Discussion

You set a default entitlement for a customer.You need to ensure that the default entitlement is automatically associated with a case.What are two possible ways to achieve this goal? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.
A) Create a case. and B) Update the customer, contact, or product field on an existing case.
C) Update the description field on an existing case.
D) Add an activity to an existing case.

Microsoft MB-230 Exam - Topic 5 Question 26 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 26
Topic #: 5
[All MB-230 Questions]

You set a default entitlement for a customer.

You need to ensure that the default entitlement is automatically associated with a case.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Show Suggested Answer Hide Answer
Suggested Answer: A, B

https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-termscustomer

https://docs.microsoft.com/en-us/power-platform/admin/system-settings-dialog-box-service-tab

by Willodean at May 08, 2022, 11:28 PM

Limited Time Offer

25%

Off

Get Premium MB-230 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Verlene
7 months ago
I thought updating the product field was the key, not just the contact!
upvoted 0 times
...
Amina
7 months ago
D is not a valid option, just saying.
upvoted 0 times
...
Crissy
8 months ago
Wait, can updating the description really work? Seems off.
upvoted 0 times
...
Vicky
8 months ago
B makes sense too, totally agree!
upvoted 0 times
...
Brittni
8 months ago
A is definitely one way to do it!
upvoted 0 times
...
Dana
8 months ago
I practiced a similar question, and I feel like updating the description field wouldn’t really help with the entitlement. So I’m leaning towards A and B.
upvoted 0 times
...
Erasmo
8 months ago
I'm not entirely sure, but I remember something about updating customer details might also associate the entitlement. So maybe option B?
upvoted 0 times
...
Dominga
8 months ago
I think option A makes sense since creating a case should trigger the default entitlement automatically.
upvoted 0 times
...
Teri
8 months ago
I’m confused about option D. Adding an activity seems unrelated to automatically associating an entitlement, right?
upvoted 0 times
...
Jenelle
8 months ago
I think I know the answer to this one. Adding the Knowledge component to the case Lightning record page seems like the best way to suggest relevant Knowledge articles based on the case information.
upvoted 0 times
...
Theron
8 months ago
This question seems to be asking about the purpose and benefits of using the IRGC model for risk management. I think I'll need to review my notes on the key features and applications of the IRGC framework to provide a solid answer.
upvoted 0 times
...

Save Cancel