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You set a default entitlement for a customer.
You need to ensure that the default entitlement is automatically associated with a case.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Suggested Answer: A, B
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11 comments · newest first
VE
Verlene
12 months ago
I thought updating the product field was the key, not just the contact!
AM
Amina
1 year ago
D is not a valid option, just saying.
CR
Crissy
1 year ago
Wait, can updating the description really work? Seems off.
VI
Vicky
1 year ago
B makes sense too, totally agree!
BR
Brittni
1 year ago
A is definitely one way to do it!
DA
Dana
1 year ago
I practiced a similar question, and I feel like updating the description field wouldn’t really help with the entitlement. So I’m leaning towards A and B.
ER
Erasmo
1 year ago
I'm not entirely sure, but I remember something about updating customer details might also associate the entitlement. So maybe option B?
DO
Dominga
1 year ago
I think option A makes sense since creating a case should trigger the default entitlement automatically.
TE
Teri
1 year ago
I’m confused about option D. Adding an activity seems unrelated to automatically associating an entitlement, right?
JE
Jenelle
1 year ago
I think I know the answer to this one. Adding the Knowledge component to the case Lightning record page seems like the best way to suggest relevant Knowledge articles based on the case information.
TH
Theron
1 year ago
This question seems to be asking about the purpose and benefits of using the IRGC model for risk management. I think I'll need to review my notes on the key features and applications of the IRGC framework to provide a solid answer.